
Varsity Ford
Ann Arbor, MI
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I would not recommend Varsity Ford to anyone. My gold certified Explorer has 2 engine light alerts and a recall on it within 5 days of leaving the dealership my salesman Shane was not concerned and infor certified Explorer has 2 engine light alerts and a recall on it within 5 days of leaving the dealership my salesman Shane was not concerned and informed me it was no big deal because I have a warranty and then I never heard from him again. I spoke with the Sales manager Sean and he said I could bring my Explorer back to Ann Arbor and they could diagnose it and see if they have the part so I could schedule to bring it back another time for repair. So that would be at least 2 days I would have to take off work and have to figure out a ride back and forth because they had no loaner vehicles either. I thought I was buying a nice vehicle when buying a gold certified but clearly that’s not the case. I’m extremely disappointed. As soon as the sale is complete the customer clearly doesn’t matter. More
I had a great experience, Sian made everything very easy for me and was very friendly, knowledgeable and efficient. I would definitely recommend him to anyone looking for a vehicle. for me and was very friendly, knowledgeable and efficient. I would definitely recommend him to anyone looking for a vehicle. More
I emailed them about a truck, very fast response, then talked to Shane Smith on the phone and was very professional and helpful, polite receptionist and employees, would definitely recommend using varsity talked to Shane Smith on the phone and was very professional and helpful, polite receptionist and employees, would definitely recommend using varsity Ford More
The service I received by Shane at Varsity Ford was phenomenal! From deciding on vehicle to my trade in and purchase was above and beyond. He was friendly and explained every aspect of the process. It phenomenal! From deciding on vehicle to my trade in and purchase was above and beyond. He was friendly and explained every aspect of the process. It was quick and efficient. I am extremely happy with my new car. I will refer my friends to him. More
Shane was very helpful in my car buying experience! He has a great personality which helped calm my nerves about the experience. He was very knowledgeable and was able to answer all my questions. has a great personality which helped calm my nerves about the experience. He was very knowledgeable and was able to answer all my questions. More
Shane was a pleasure to work with. Friendly, knowledgeable, competent and no nonsense. This was easily the quickest, most efficient and pleasant experience I have ever had buying a vehicle. Sh knowledgeable, competent and no nonsense. This was easily the quickest, most efficient and pleasant experience I have ever had buying a vehicle. Shane made the whole process feel more like a walk in the park. More
Great to work with, made the process simple and easy. Very polite and knew the vehicle in and out, so when going through all of its options it was easy for us to pick up on. Very polite and knew the vehicle in and out, so when going through all of its options it was easy for us to pick up on. More