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Varsity Ford

Ann Arbor, MI

4.8
1,459 Reviews

3480 Jackson Rd

Ann Arbor, MI

48106

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Showing 1,459 reviews

July 07, 2021

Tony was helpful and attentive throughout the entire process. Tom was awesome also. We definitely had a great experience and will recommend Varsity, Tony and Tom in the future! More

by Dan & Julya
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tom Eady , Tony Madison
Jul 08, 2021 -

Varsity Ford responded

Thank you for sharing your experience! We're happy to hear that our team was helpful.

July 04, 2021

Had a great, quick and smooth experience, Tony was outstanding and I will pass on his name and contact info with everyone I know who is looking for a car. Thanks Tony for all your great work. More

by Markspencerr
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Madison
Jul 06, 2021 -

Varsity Ford responded

Thank you for shopping with us and sharing your experience with others! We appreciate that.

July 02, 2021

Came in from Cincinnati to buy a pre-owned older Jaguar and the experience was fantastic, zero pressure and everyone was extremely pleasant to deal with. Not only was the car extremely clean but they also More

by QV5000
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Madison
Jul 02, 2021 -

Varsity Ford responded

Thank you for giving us the opportunity and for making the long trip! We hope to see you again in the future.

July 01, 2021

Sian was a great person a wonderful salesman and if I go to buy a vehicle I would make sure I went through him he didn't seem to be pushy to get you to buy a car just overall a wonderful person to work with More

by Rollie
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Sian Pickett
Jul 01, 2021 -

Varsity Ford responded

Thank you for giving us the opportunity and sharing your experience about Sian. We appreciate it!

June 30, 2021

Had an unpleasant visit last week with service and voiced my dissatisfaction about it on this forum . In less then an hour I was contacted by Lance asking about my visit . He took the time to listen to my is More

by vogenw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lance Maze
Jul 01, 2021 -

Varsity Ford responded

Thank you for the feedback and for giving us the opportunity for correct the problem.

June 30, 2021

Very helpful speedy Professional Quality service. No hassle Will definitely refer to others. More

by Cotto1541
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sian Pickett
Jul 01, 2021 -

Varsity Ford responded

Thank you for compliment and for sharing your experience with others.

June 30, 2021

Tony did an exceptional job at problem solving a few issues and finding the right deal. We would love to continue to work with him in the future. More

by Kellysjeff84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Madison
Jul 01, 2021 -

Varsity Ford responded

Thank you for the kind words. We look forward to your next visit with us!

June 28, 2021

I called the dealership and was connected to Tony. We can't say enough about how helpful he was, We had found a car on the website and wanted to test drive it after work, so set up a time. Before we actu More

by Ewellhousen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Madison
Jun 29, 2021 -

Varsity Ford responded

Thank you for giving us the opportunity! We appreciate your business. Enjoy your new Explorer!

June 26, 2021

Excellent service! Sian made the experience very positive. I would come back again. More

by amiemarvel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sian Pickett
Jun 28, 2021 -

Varsity Ford responded

Thank you for the compliment! We look forward to seeing you again.

June 22, 2021

This is the worst service department that I've dealt with. So far I've had appointments TWICE for a recall. BOTH times they said they had the parts and BOTH times after having my car for more than half More

by vogenw
Recommend Dealer
No
Employees Worked With
Jon May
Jun 22, 2021 -

Varsity Ford responded

I am very sorry to hear about your experience. Unfortunately this site does not show me your contact information or name, but I would like to help. Will you call me please? Thank you, Lance Maze, Service Manager. 734-332-1719.

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