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Varsity Ford

Ann Arbor, MI

4.8
1,472 Reviews

3480 Jackson Rd

Ann Arbor, MI

48106

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Showing 1,472 reviews

July 25, 2021

Give Sian a gold star. He's great. Personable and works with you when you need a car. Love my car and so happy to help Sian out in the process. More

by Tmbossory
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sian Pickett
Jul 26, 2021 -

Varsity Ford responded

Thank you for shopping with us! We are happy to hear of your experience with Sian. Enjoy your new vehicle.

July 24, 2021

I would not recommend Varsity Ford to anyone. My gold certified Explorer has 2 engine light alerts and a recall on it within 5 days of leaving the dealership my salesman Shane was not concerned and infor More

by Brooklyn Wise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Lechner, Shane Smith
Jul 26, 2021 -

Varsity Ford responded

Mrs. Wise, It was very unfortunate that your buying experience did not go well. When buying a pre-owned vehicle, it would be disappointing that a couple days later the check Engine Light came on. The evening you purchased the Explorer you stated you have had a negative experience with every dealer you have dealt with. You told me that this was the best experience you had ever had and wanted to give me a positive review. The following Monday morning as I was driving into work you called me and discussed what you have experienced with your vehicle. The check engine light came on, so you had it checked at a local Auto Store and it was the O2 sensor. I stated that was not a big issue, pretty common in vehicles to go out, and we have no way of foreseeing that sensor going out. I stated that is why vehicles have warranty and we will handle it. Once I arrived at the dealership before I had a chance to run it through the proper channels you had called to voice your displeasure with my manager, from there I was told that he would handle it. Now, I do feel I should have called you to let you know management will be handling it, and I am sorry for that. In the end we are all human beings who make mistakes, unfortunately vehicles do have issues we can't always predict happening. It doesn't make us feel great sometimes, especially when it happens. I am very sorry this happened, and it could have been handled better. Thank you for your business and I wish you the best! Shane S. Varsity Ford

July 21, 2021

I had a great experience, Sian made everything very easy for me and was very friendly, knowledgeable and efficient. I would definitely recommend him to anyone looking for a vehicle. More

by 19MATTREED84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sian Pickett
Jul 22, 2021 -

Varsity Ford responded

We are delighted to hear that Sian was helpful. Thank you for your business and for giving us the opportunity.

July 20, 2021

I emailed them about a truck, very fast response, then talked to Shane Smith on the phone and was very professional and helpful, polite receptionist and employees, would definitely recommend using varsity More

by JASONV2045
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Jul 20, 2021 -

Varsity Ford responded

Thank you for giving us the opportunity! We appreciate it very much.

July 19, 2021

The service I received by Shane at Varsity Ford was phenomenal! From deciding on vehicle to my trade in and purchase was above and beyond. He was friendly and explained every aspect of the process. It More

by HANNAHNIELSEN110
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Jul 20, 2021 -

Varsity Ford responded

Thank you so much for the kind words and for sharing your experience with others!

July 16, 2021

I felt I was treated right and they truly made it not so hard to buy a new truck. I am grateful for how I was treated More

by BENMILHOLIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Jul 16, 2021 -

Varsity Ford responded

We are happy to hear that! Thank you for choosing us and we look forward to seeing you again.

July 16, 2021

Shane was very helpful in my car buying experience! He has a great personality which helped calm my nerves about the experience. He was very knowledgeable and was able to answer all my questions. More

by ANDREA.PEARCE1
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Towner, Shane Smith
Jul 19, 2021 -

Varsity Ford responded

Thank you for the feedback and the 5-star review. We are happy to hear that Shane was very helpful.

July 13, 2021

It is always a pleasure doing business with Shane. He was straight to the point, fast and honest. We will definitely be back in the future. More

by panzasarah
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Jul 14, 2021 -

Varsity Ford responded

Thank you for giving us the opportunity! We look forward to seeing you again.

July 10, 2021

Shane was a pleasure to work with. Friendly, knowledgeable, competent and no nonsense. This was easily the quickest, most efficient and pleasant experience I have ever had buying a vehicle. Sh More

by KBAINBRIDG
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Jul 12, 2021 -

Varsity Ford responded

Thank you so much for sharing your experience and for giving us the opportunity! We appreciate it.

July 09, 2021

Great to work with, made the process simple and easy. Very polite and knew the vehicle in and out, so when going through all of its options it was easy for us to pick up on. More

by EWALLY78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Lechner, Shane Smith
Jul 09, 2021 -

Varsity Ford responded

Thank you for the 5-star review! Glad you enjoyed the Varsity experience!

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