
Varsity Ford
Ann Arbor, MI
Filter Reviews by Keyword
By Type
Showing 1,472 reviews
This was the best and easiest car buying experience I ever had. Tony was awesome and extremely patient while I was trying to get insurance taken care of. ever had. Tony was awesome and extremely patient while I was trying to get insurance taken care of. More
Kyle House did an amazing job and I highly recommend him! We will continue to use Varsity Ford because of Kyle and continue to refer people to him because of experience. We will continue to use Varsity Ford because of Kyle and continue to refer people to him because of experience. More
Kyle House set the bar across the board for a perfect customer experience. From the moment I reached out with a brief inquiry on leasing a new car. Kyle was responsive, extremely knowledgeable, not only customer experience. From the moment I reached out with a brief inquiry on leasing a new car. Kyle was responsive, extremely knowledgeable, not only about the vehicle itself, but in walking me through the entire process. It could not have been more seamless and made the process very pleasant. Their attention to detail and my satisfaction was unparalleled- going above and beyond in every aspect! Thank you Kyle and Varsity Ford! More
I walked in to buy a car around $12,000 Shane patiently answered my question. He was honest and not pushy I felt as if he cared about my needs for my family. He communicated via text and email and kept answered my question. He was honest and not pushy I felt as if he cared about my needs for my family. He communicated via text and email and kept me informed and was prompt with his responses. More
Varsity Ford is extremely professional and efficient, everything from the website to their sales people and support staff, their service garage is top-tier and easy to work with everything from the website to their sales people and support staff, their service garage is top-tier and easy to work with More
Shane was friendly and helpful. Quickly got our necessary documents together and we were able to complete our used car purchase quickly and easily. For a great deal too! necessary documents together and we were able to complete our used car purchase quickly and easily. For a great deal too! More
Very friendly environment, clean and spacious. Plenty of stock to choose from. Sian kept us very up to date with all of our information and our vehicle. stock to choose from. Sian kept us very up to date with all of our information and our vehicle. More
Big shout out to Kyle House at Varsity Ford! This is the 4th vehicle I’ve purchased from Kyle and the 1st vehicle I’ve ever had built. Kyle makes the entire process so easy for me and doesn’t stop with the 4th vehicle I’ve purchased from Kyle and the 1st vehicle I’ve ever had built. Kyle makes the entire process so easy for me and doesn’t stop with the sale. Any time I need anything Kyle is always on top of it and takes great care of me and my family. As long as I’m buying new vehicles I will always go and see Kyle House at Varsity Ford!! More
I had an 8 am appointment and arrived prior to 8 am. After sitting in the waiting room for 3 hrs, I asked for a status on the warranty repair ( rear window of my Lariat not operating appropriately). After sitting in the waiting room for 3 hrs, I asked for a status on the warranty repair ( rear window of my Lariat not operating appropriately). My F150 hadn’t even been pulled into the service garage yet even though I arrived prior to 8 am and was the third vehicle in line when they opened the door. It was obvious to me that this was not a first come first serve situation and I was being discriminated against since I had not purchased the truck from Varsity ( as the Service rep who signed me in specifically asked if I had purchased my vehicle from Varsity ). I had bought the truck used from someone other than Varsity, but had purchased multiple vehicles from Varsity in the past. I can certainly understand a repair taking a long time, even days or weeks as was the case when Varsity repaired my 2012 F150 last year ( which I purchased new from them) - I spent thousands of $$ multiple times having Varsity repair the 2012 I left without getting the truck fixed and am thinking of going elsewhere in the future More