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Varsity Ford

Ann Arbor, MI

4.8
1,459 Reviews

3480 Jackson Rd

Ann Arbor, MI

48106

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Showing 1,459 reviews

August 05, 2021

Shane Smith was fantastic!!!!! He made the buying process so easy. It was the best car buying experience I have ever had. I will be sending all my family and friends to him. In future when I need a car varsi More

by KIMBERLY.SWARTZ
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Aug 06, 2021 -

Varsity Ford responded

Thank you for sharing your experience with Shane! We look forward to seeing you again.

August 05, 2021

This was an easy transaction. I do not live in the area and was able to handle most of the necessary documents electronically. Then the car was delivered to my driveway. More

by Kestergirls
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Madison
Aug 06, 2021 -

Varsity Ford responded

Thank you for giving us the opportunity to earn your business. Enjoy your new vehicle.

August 02, 2021

My salesman is Shane Smith. He is professional, knowledgeable and very friendly. He did a great job for us. Made us fell well informed and confident with our purchase. No high pressure sales tactic More

by JSIDERS916
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Aug 03, 2021 -

Varsity Ford responded

Thank you for the wonderful feedback. We are delighted to hear that you had a great experience. From all of us at Varsity, thank you for your business!

July 31, 2021

Shane puts customers first. Shane went out of his way to get pictures of a truck that wasn’t on the website yet and even went as far as making sure it wasn’t sold until I was able to see it. I think this ty More

by MACK3TRUCK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Aug 02, 2021 -

Varsity Ford responded

Thank you for giving us the opportunity! We appreciate it very much.

July 30, 2021

Tony was incredible to work with. He went above and beyond, and it didn’t go unnoticed. He made my experience as easy and transparent as absolutely possible. I will be recommending him to everyone I kn More

by Sharpe_222
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Madison
Aug 02, 2021 -

Varsity Ford responded

Thank you for sharing your experience and for recommending us! We are happy to hear that you had a great experience with Tony.

July 28, 2021

Sian was very helpful with the purchase of my vehicle. I would recommend Varsity Ford and Sian Pickett to my friends and family. Looking forward to doing business there again. More

by NRR
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sian Pickett
Jul 29, 2021 -

Varsity Ford responded

Thank you for giving us the opportunity and sharing your experience with others! We appreciate it.

July 26, 2021

Sian was great. Bought a car that I am happy with. He was friendly, polite, helpful, sincere and got the job done. I felt he took all the time needed to answer all questions. Thanks Sian More

by carola.guenther
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sian Pickett
Jul 27, 2021 -

Varsity Ford responded

Thank you for giving us the opportunity! All of us at Varsity appreciate your business.

July 25, 2021

Give Sian a gold star. He's great. Personable and works with you when you need a car. Love my car and so happy to help Sian out in the process. More

by Tmbossory
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sian Pickett
Jul 26, 2021 -

Varsity Ford responded

Thank you for shopping with us! We are happy to hear of your experience with Sian. Enjoy your new vehicle.

July 24, 2021

I would not recommend Varsity Ford to anyone. My gold certified Explorer has 2 engine light alerts and a recall on it within 5 days of leaving the dealership my salesman Shane was not concerned and infor More

by Brooklyn Wise
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Sean Lechner, Shane Smith
Jul 26, 2021 -

Varsity Ford responded

Mrs. Wise, It was very unfortunate that your buying experience did not go well. When buying a pre-owned vehicle, it would be disappointing that a couple days later the check Engine Light came on. The evening you purchased the Explorer you stated you have had a negative experience with every dealer you have dealt with. You told me that this was the best experience you had ever had and wanted to give me a positive review. The following Monday morning as I was driving into work you called me and discussed what you have experienced with your vehicle. The check engine light came on, so you had it checked at a local Auto Store and it was the O2 sensor. I stated that was not a big issue, pretty common in vehicles to go out, and we have no way of foreseeing that sensor going out. I stated that is why vehicles have warranty and we will handle it. Once I arrived at the dealership before I had a chance to run it through the proper channels you had called to voice your displeasure with my manager, from there I was told that he would handle it. Now, I do feel I should have called you to let you know management will be handling it, and I am sorry for that. In the end we are all human beings who make mistakes, unfortunately vehicles do have issues we can't always predict happening. It doesn't make us feel great sometimes, especially when it happens. I am very sorry this happened, and it could have been handled better. Thank you for your business and I wish you the best! Shane S. Varsity Ford

July 21, 2021

I had a great experience, Sian made everything very easy for me and was very friendly, knowledgeable and efficient. I would definitely recommend him to anyone looking for a vehicle. More

by 19MATTREED84
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sian Pickett
Jul 22, 2021 -

Varsity Ford responded

We are delighted to hear that Sian was helpful. Thank you for your business and for giving us the opportunity.

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