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Varsity Ford

Ann Arbor, MI

4.8
1,459 Reviews

3480 Jackson Rd

Ann Arbor, MI

48106

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Showing 1,459 reviews

August 19, 2021

I walked in to buy a car around $12,000 Shane patiently answered my question. He was honest and not pushy I felt as if he cared about my needs for my family. He communicated via text and email and kept More

by TINANOWAK
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Aug 23, 2021 -

Varsity Ford responded

Thank you for shopping with us! All of us at Varsity appreciate your business.

August 18, 2021

Varsity Ford is extremely professional and efficient, everything from the website to their sales people and support staff, their service garage is top-tier and easy to work with More

by sfgillis22
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sue R, Sian Pickett
Aug 18, 2021 -

sfgillis22 responded

I would like to post specifically about my salesperson, Sian, whom I worked with at Varsity Ford in the purchase of my used 2017 Traverse. Sian was great! Worked with me and made the purchase extremely easy around my hectic schedule. Great guy. Appreciate how smoothly things went given the complications I injected into the process. Sian is a pro and made me feel at ease. In the final day he had just come from root canal and still finished my purchase with professionalism and friendliness. Highly highly recommend Sian.

August 18, 2021

Shane was very honest, friendly and professional. I would've liked to get more for my trade in, but that wasn't Shane's fault. More

by OLIVIA101011
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Aug 18, 2021 -

Varsity Ford responded

Thank you for sharing your experience and for shopping with us! All of us at Varsity appreciate it.

August 16, 2021

Shane was friendly and helpful. Quickly got our necessary documents together and we were able to complete our used car purchase quickly and easily. For a great deal too! More

by MG15
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Aug 16, 2021 -

Varsity Ford responded

Thank you for the feedback. We are happy to hear that Shane was helpful!

August 13, 2021

Very friendly environment, clean and spacious. Plenty of stock to choose from. Sian kept us very up to date with all of our information and our vehicle. More

by dmckowen
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sian Pickett
Aug 16, 2021 -

Varsity Ford responded

Thank you for the kind words and the 5-star review! We appreciate it.

August 11, 2021

Big shout out to Kyle House at Varsity Ford! This is the 4th vehicle I’ve purchased from Kyle and the 1st vehicle I’ve ever had built. Kyle makes the entire process so easy for me and doesn’t stop with the More

by BL06
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle House
Aug 12, 2021 -

Varsity Ford responded

Thank you for the compliment and the 5-star review! We appreciate it very much.

August 11, 2021

I had an 8 am appointment and arrived prior to 8 am. After sitting in the waiting room for 3 hrs, I asked for a status on the warranty repair ( rear window of my Lariat not operating appropriately). More

by Pete Galaska
Customer Service
Friendliness
Recommend Dealer
No
Employees Worked With
Jon May
Aug 11, 2021 -

Varsity Ford responded

Mr. Galaska, I am concerned about your experience and would like to speak to you. Will you call me please? Lance Maze, Varsity Ford Service Manager. 734-332-1719

Aug 31, 2021 -

Pete Galaska responded

You called me on August 11th and asked me to call. I returned your call on August 12th and left a message and haven’t heard from you since. It’s now the end of the month

August 10, 2021

Sian Pickett was very helpful and accommodating with the purchase of a 2016 Escape. He was happy to work around my schedule and take care of a few minor concerns I had with the vehicle. More

by Mark T.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sian Pickett
Aug 11, 2021 -

Varsity Ford responded

Thank you for giving us the opportunity! We're happy to hear that Sian was very helpful.

August 10, 2021

I had the greatest experience with Tony Madison. Tony made everything so easy. Tony is very friendly and extremely knowledgeable. Tony not only went above and beyond during the sale, but after the sale a More

by Poucher4260
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Madison
Aug 11, 2021 -

Varsity Ford responded

Thank you so much for the kind words and for sharing your experience with others!

August 06, 2021

I went to Varsity Ford Specifically to deal with Shane Smith. I appreciate a dealership and sales team that respects my time and money and above all are honest and trustworthy. Shane was very responsive a More

by JOSHUABARTH73
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Aug 06, 2021 -

Varsity Ford responded

Thank you for shopping with us and leaving a 5-star review! We appreciate it.

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