Varsity Ford
Ann Arbor, MI
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I walked in to buy a car around $12,000 Shane patiently answered my question. He was honest and not pushy I felt as if he cared about my needs for my family. He communicated via text and email and kept answered my question. He was honest and not pushy I felt as if he cared about my needs for my family. He communicated via text and email and kept me informed and was prompt with his responses. More
Varsity Ford is extremely professional and efficient, everything from the website to their sales people and support staff, their service garage is top-tier and easy to work with everything from the website to their sales people and support staff, their service garage is top-tier and easy to work with More
Shane was friendly and helpful. Quickly got our necessary documents together and we were able to complete our used car purchase quickly and easily. For a great deal too! necessary documents together and we were able to complete our used car purchase quickly and easily. For a great deal too! More
Very friendly environment, clean and spacious. Plenty of stock to choose from. Sian kept us very up to date with all of our information and our vehicle. stock to choose from. Sian kept us very up to date with all of our information and our vehicle. More
Big shout out to Kyle House at Varsity Ford! This is the 4th vehicle I’ve purchased from Kyle and the 1st vehicle I’ve ever had built. Kyle makes the entire process so easy for me and doesn’t stop with the 4th vehicle I’ve purchased from Kyle and the 1st vehicle I’ve ever had built. Kyle makes the entire process so easy for me and doesn’t stop with the sale. Any time I need anything Kyle is always on top of it and takes great care of me and my family. As long as I’m buying new vehicles I will always go and see Kyle House at Varsity Ford!! More
I had an 8 am appointment and arrived prior to 8 am. After sitting in the waiting room for 3 hrs, I asked for a status on the warranty repair ( rear window of my Lariat not operating appropriately). After sitting in the waiting room for 3 hrs, I asked for a status on the warranty repair ( rear window of my Lariat not operating appropriately). My F150 hadn’t even been pulled into the service garage yet even though I arrived prior to 8 am and was the third vehicle in line when they opened the door. It was obvious to me that this was not a first come first serve situation and I was being discriminated against since I had not purchased the truck from Varsity ( as the Service rep who signed me in specifically asked if I had purchased my vehicle from Varsity ). I had bought the truck used from someone other than Varsity, but had purchased multiple vehicles from Varsity in the past. I can certainly understand a repair taking a long time, even days or weeks as was the case when Varsity repaired my 2012 F150 last year ( which I purchased new from them) - I spent thousands of $$ multiple times having Varsity repair the 2012 I left without getting the truck fixed and am thinking of going elsewhere in the future More
Sian Pickett was very helpful and accommodating with the purchase of a 2016 Escape. He was happy to work around my schedule and take care of a few minor concerns I had with the vehicle. purchase of a 2016 Escape. He was happy to work around my schedule and take care of a few minor concerns I had with the vehicle. More
I had the greatest experience with Tony Madison. Tony made everything so easy. Tony is very friendly and extremely knowledgeable. Tony not only went above and beyond during the sale, but after the sale a made everything so easy. Tony is very friendly and extremely knowledgeable. Tony not only went above and beyond during the sale, but after the sale as well. I will be referring Tony to all my friends and family! More
I went to Varsity Ford Specifically to deal with Shane Smith. I appreciate a dealership and sales team that respects my time and money and above all are honest and trustworthy. Shane was very responsive a Smith. I appreciate a dealership and sales team that respects my time and money and above all are honest and trustworthy. Shane was very responsive and able to work out most of the details before ever showing up. I arrived at Varsity Ford the Vehicle I was interested in was parked out front freshly detailed and ready to go for the test drive. I’ll definitely be doing business with Varsity Ford and Shane Smith again in the Future. More