Varsity Ford
Ann Arbor, MI
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I was weary going to a dealership to buy a used car, but Shane was a pleasure to work with. He helped me find the perfect vehicle within my price range and didn't pressure me to look at anything that was be Shane was a pleasure to work with. He helped me find the perfect vehicle within my price range and didn't pressure me to look at anything that was beyond my needs. Very impressed with Shane and Varsity! Would recommend working with Shane to anyone looking to buy a car. More
I purchased my 2016 C-Max Energi over the phone after finding it online. Dealing with Sian was a pleasure. He was helpful, responsive, and exhibited the utmost in integrity when issues came up. I would finding it online. Dealing with Sian was a pleasure. He was helpful, responsive, and exhibited the utmost in integrity when issues came up. I would recommend him to anyone considering a car purchase. More
I absolutely love my Edge and Shane Smith made purchasing this car from another state virtually stress free. This is the first time I've ever bought a car out of state, yet it's the easiest time I've had. H this car from another state virtually stress free. This is the first time I've ever bought a car out of state, yet it's the easiest time I've had. He went over the car with me and helped me link phone, Fordpass, etc. He made sure everything was ready and got a lot of the paperwork out of the way electronically, so I really wasn't even at the dealer long at all. Highly recommend them!! More
Have leased at least 8 vehicles from Varsity Ford & salesman Kyle House over the years, every experience has been outstanding in every capacity! Highly recommend this dealership & sales staff! salesman Kyle House over the years, every experience has been outstanding in every capacity! Highly recommend this dealership & sales staff! More
I have never worked with a company where the sales staff go out of their way to make sure that you understand your new car. Kyle House has been the very best and goes out of his way to contact me when I ha go out of their way to make sure that you understand your new car. Kyle House has been the very best and goes out of his way to contact me when I have any questions or concerns. This type of customer service is a refreshing surprise especially during these times. I really appreciate it and I share this experience with every person I know! Thank you Kyle and Varsity Ford! More
Shane was great to work with went above and beyond to find the truck I was specifically looking for. He was not pushy at all and let me make the decision for myself find the truck I was specifically looking for. He was not pushy at all and let me make the decision for myself More
Sian was great to work with and as always, Varsity provided great customer service. I will recommend Sian and Varsity Ford to all my friends and family. provided great customer service. I will recommend Sian and Varsity Ford to all my friends and family. More
I would like to express my thanks for service advisor Mr.Nathan Wivell, who is very responsibly, friendly and patiently service us. My old car had an issue to restart again after first time started. It Mr.Nathan Wivell, who is very responsibly, friendly and patiently service us. My old car had an issue to restart again after first time started. It is a strange issue. After we replaced the battery and starter, but it still not work. The service advisor Mr.Nathan Wivell is carefully listen us to describe the issue, Also, He pay a lots of attention and time to work together with technicians to find the problem and fixed the problem. I am really appreciated your excellent services, especially for Nate and technicians. I think that the Varsity Ford Dealer Repair Shop is a really good, and I will recommend it to all of my friends and colleague. More
Kelly in Customer Service was phenomenally helpful. We talked on the phone about what I was looking for. She made an appointment for me with Shane. When I arrived for my appointment (1 hour early), Shan talked on the phone about what I was looking for. She made an appointment for me with Shane. When I arrived for my appointment (1 hour early), Shane was ready for me. He showed me on his computer a few cars, all of which I liked. Within about 30 minutes of my arrival I was test driving. I went back to work and left Shane to work on my financing. He called me a couple of hours later with a few document requests. I returned to the dealership and within about an hour drove off in a car which has everthing I wanted with a lower payment than I had budgeted. Thank you, Kelly and thank you Shane. We'll see you for our next car purchase. More