Varsity Ford
Ann Arbor, MI
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Sales & Service go above and beyond I have been a varsity customer for the last 10 years and I would not go anywhere else. I call my sales person and let him know what I am looking for I have been a varsity customer for the last 10 years and I would not go anywhere else. I call my sales person and let him know what I am looking for or what service I need done and he takes care of everything and I am and always have EXTREMELY satisfied with the dealership. More
Excellent new car purchase experience! By far the best car purchase experience! The sales person I dealt with is Rich Kania, and he made the process smooth and easy. He knows about the car By far the best car purchase experience! The sales person I dealt with is Rich Kania, and he made the process smooth and easy. He knows about the car I am interested in very well, and all the pricing information is transparent to me. He even helped me to get the top dollars for my trade in(no other dealership offered me that number). I would highly recommend Rich and Varsity Ford for your next Ford vehicle purchase! More
Great Experience! With a full time job and two kids my life is busy. My sales person, Ed Merlo was awesome working around my busy schedule. I never felt pressured or ru With a full time job and two kids my life is busy. My sales person, Ed Merlo was awesome working around my busy schedule. I never felt pressured or rushed in the purchase of my Ford Edge. Dealing with Ed made for a stress-free experience. Varsity had exactly what I wanted in terms of add-ons and I didn’t have to wait to get in my new ride! As for my new automobile, I love it!! I’m pretty sure half of Michigan knows I love it!!!! It’s beautiful and it has made car-pooling, errand running and commuting to work so much more enjoyable! More
New Fusion Lease Just recently leased a 2016 Ford Fusion. This is my third lease through them. The staff is great. My dealer went above and beyond to make sure my c Just recently leased a 2016 Ford Fusion. This is my third lease through them. The staff is great. My dealer went above and beyond to make sure my car was exactly the way I wanted it. Very happy! Will definitely use them again. More
EXCELLENT IN SALES AND CUSTOMER SERVICE! I recently leased a brand new 2015 Fusion and had an amazing buying experience from start to finish. I was recommended by my parents to work with Pat I recently leased a brand new 2015 Fusion and had an amazing buying experience from start to finish. I was recommended by my parents to work with Pat M. and I had the easiest time finding the exact configuration I wanted for my vehicle, and Pat was able to deliver in the quickest fashion possible! I felt very comfortable with the purchase and I have Pat to thank for that. I would recommend Varsity Ford to anyone who is looking to purchase or lease a new/used vehicle! More
service I needed. Good service on my Expedition,thanks, Mike Collins and the Ford tecs. I always leave with a good safe truck. They seem to care I leave happy. Good service on my Expedition,thanks, Mike Collins and the Ford tecs. I always leave with a good safe truck. They seem to care I leave happy. More
Salesman Jerry Hobbs is a great person to buy a car from. I got 2010 Escape from Jerry Hobbs new. Whenever I am having service done on a Saturday I check in on Jerry and he always remembers my name. He asks I got 2010 Escape from Jerry Hobbs new. Whenever I am having service done on a Saturday I check in on Jerry and he always remembers my name. He asks me how things are going and if everything is OK with our car. He has a son that goes to the same school as our daughter and we always see him at school events and catch up with him on how things are going. He is a devoted Father and just a very nice person. Mike and Lauren Schleyer More
Painful A lot of good reviews so perhaps my experience was exceptional. I can't recommend this dealership to anyone and I feel compelled to deter potential cu A lot of good reviews so perhaps my experience was exceptional. I can't recommend this dealership to anyone and I feel compelled to deter potential customers from going here. Dishonest, deceitful, and unethical. The car was sold to me as a 'certified pre-owned', for which I paid a hefty premium; however, it was obvious to me that the required inspection was never performed. Worst of all they were aware of this and attempted to deceive me. It's been in for service twice in the first month of ownership, both times for repairs that would have been caught had the service department done their job the first time around. Also, be aware that they will tell you that $200 VIN window etching is a dealer requirement - a sleazy and legally questionable trick. The woman they called in for damage control was helpful, and I might have been placated had the service department been able to execute. More
Wonderful experience! The tire noise that was heard was due to an imbalance causing uneven tire wear. An electronic report showed the places and extent of the wheel dist The tire noise that was heard was due to an imbalance causing uneven tire wear. An electronic report showed the places and extent of the wheel distortion and then showed it repaired! Courtesy is a hall mark of this dealership! More
Great service!! I have bought cars and trucks from Varsity over the years, the sales department is top notch. And after you purchase your vehicle you will be very p I have bought cars and trucks from Varsity over the years, the sales department is top notch. And after you purchase your vehicle you will be very pleased with the service department and the mechanics who keep your car or truck preforming like a Ford! Always a good experience. Ernie Mallery More