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Varsity Ford
Ann Arbor, MI
1,467 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,467 reviews
September 04, 2016
Great Leasing Experience! Dealer representative was knowledgeable, responsive, organized, and a joy to work with. Because of past experiences I dreaded entering the dealership, Dealer representative was knowledgeable, responsive, organized, and a joy to work with. Because of past experiences I dreaded entering the dealership, what a surprise to encounter such a competent representative! More
by Jeb
Employees Worked With
Donna Buchan
September 03, 2016
Excellent Customer Service, and no pressure! Donna was a joy to work with! She really cared about understanding our needs, and researching all of the available options to present to us! She was f Donna was a joy to work with! She really cared about understanding our needs, and researching all of the available options to present to us! She was fast, responsive, and had excellent follow-thru! Most of all, I did not feel pressured in the least. Donna understood that we had a timeline and honored it. Friendly and Knowledgeable lade! More
by escape
Employees Worked With
Donna Buchan
September 02, 2016
Service on new Ford Fusion As a new leasee of a 2016 Ford Fusion, I noticed a small tear in my 5 month old car. I reached out to my Salesman Matt Vodry to get his opinion on ho As a new leasee of a 2016 Ford Fusion, I noticed a small tear in my 5 month old car. I reached out to my Salesman Matt Vodry to get his opinion on how I should handle the repair to the carpet. He immediately responded that I should get it in to have pictures taken and that he would submit the claim to Ford. Since the car was 5 months old, I was concerned that Ford wouldn't stand behind the installation of the carpet, and that I would be responsible for the amount due for the tear, upon turning the car in at the end of my lease. Matt worked very diligently and was able to get the claim approved and followed up with me in record time. Thank you Matt Vodry, you have earned a return customer. I will highly recommend to my family, friends and co-workers Varsity Ford Ann Arbor, more specifically, Matt Vodry. More
by Ketzin
Employees Worked With
Matt Vodry
September 01, 2016
Great dealer Joe and Terrilyn were great to work with. I really enjoyed the experience. Terrilynn and I had the selection narrowed down before my visit. And then I Joe and Terrilyn were great to work with. I really enjoyed the experience. Terrilynn and I had the selection narrowed down before my visit. And then I had to change the meeting time 3 times....no problem. More
by Kirk
Employees Worked With
Joe Stanford and Terrilyn, Joe Stanford
August 29, 2016
Amazing People and awesome sevice I bought my first new car from Varsity. I worked with Donna and she was amazing. She understood my needs and helped me narrow down my search. She got I bought my first new car from Varsity. I worked with Donna and she was amazing. She understood my needs and helped me narrow down my search. She got me the right packages for my car and never rushed me. She just laid out the facts and I just had to choose from them. They even provided a pick up service for me. More
by unni07
Employees Worked With
Donna Buchan
August 28, 2016
Fast Knowledgeable Service On F150 Purchase -John Bradbury! John assisted us with a speedy, same day purchase. Brought the truck in to see within minutes of our request. Awesome experience-no hidden agenda! Wil John assisted us with a speedy, same day purchase. Brought the truck in to see within minutes of our request. Awesome experience-no hidden agenda! Will be back for our next new car purchase. More
by JohnF150
Employees Worked With
John Bradbury
August 27, 2016
Russ was very helpful Russ worked with us and understood the type of vehicle we were looking for and found a great match for us we picked up our Ford edge today and would Russ worked with us and understood the type of vehicle we were looking for and found a great match for us we picked up our Ford edge today and would recommend Russ to family and friends More
by Rng2016
Employees Worked With
Russ Mackinder
August 27, 2016
Excellent experience This was one of the easiest car leasing experiences we have ever had. Kyle helped us maximize the savings and was very quick to respond to our questio This was one of the easiest car leasing experiences we have ever had. Kyle helped us maximize the savings and was very quick to respond to our questions. I highly recommend both kyle and Varsity Ford. More
by Handml
Employees Worked With
Kyle House
August 27, 2016
A car for my daughter Russ helped me find and purchase a used vehicle for my sixteen year old daughter. We had already been to several dealers and every single one except Russ helped me find and purchase a used vehicle for my sixteen year old daughter. We had already been to several dealers and every single one except Russ acted like my business was not good enough for them to handle. I was at the end of my rope when I walked into Varsity Ford and met Russ. He was so friendly to me and my daughter. You would have thought we were there to buy the most expensive vehicle they had at Varsity Ford. He talked to my daughter as if she were an adult and he explained every thing about a vehicle to her. He was very patient with us through all of the crazy questions my daughter and I asked. When we went outside to look at cars he told us everything about that specific vehicle. We settled on a vehicle and went through the financing so quickly it was amazing. Russ is a very nice man with the right stuff to be a car salesman. My daughter and I are so happy we walked into Varsity Ford that day. My daughter loves her car and she told me the other day that when she is old enough to buy her own car she is going to see Mr. Russ at Varsity Ford. You are so lucky to have him as a member of your team. More
by Janicefir
Employees Worked With
Russ Mackinder
August 25, 2016
From rust to shiny I went in to buy a new car after driving my same vehicle for almost 11 years. I was nervous about the process and prices but Donna made my buying expe I went in to buy a new car after driving my same vehicle for almost 11 years. I was nervous about the process and prices but Donna made my buying experience a good one. She let me take my time and went over comparisons with me. I did not feel rushed or encouraged to buy one vehicle over another. Donna was very helpful and knowledgeable. I was happy to leave my rusty explorer behind and leave with my shiny new Edge. Thanks Donna. She also made it fun for my two boys too. More
by amy
Employees Worked With
Donna Buchan
