Varsity Ford
Ann Arbor, MI
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Tony took good care about our ideas and wishes and matched the right car to us. The whole process from having the first test drive to finally picking up the car was very professional and and we never matched the right car to us. The whole process from having the first test drive to finally picking up the car was very professional and and we never had the feeling of being pushed or not having full control. For every question we had, Tony gave us a profound answer. We are very happy that we found Tony as our contact person! More
Tony Madison, and by extension Varsity Ford, made the entire process of buying my first personal vehicle extremely simple and straightforward from start to finish. If/when I were to purchase another Ford entire process of buying my first personal vehicle extremely simple and straightforward from start to finish. If/when I were to purchase another Ford vehicle in the future, there's no doubt that Tony would be the initial point of contact I'd make in order to pursue that. Very friendly, and an all-around excellent individual to conduct business with! Highly recommended all around. More
Just having wrapped a pre-owned buying experience, i would say that Varsity Ford should be considered a 'best-practices' dealer in this space. I would highly recommend both Shane and Varsity for a seam would say that Varsity Ford should be considered a 'best-practices' dealer in this space. I would highly recommend both Shane and Varsity for a seamless, painless and enjoyable car buying experience. More
Kyle House made my experience of leasing a new car the best! My previous vehicles were leased at another dealership and I decided to look into other places to see what they offered. Kyle made my experien best! My previous vehicles were leased at another dealership and I decided to look into other places to see what they offered. Kyle made my experience comfortable and seamless. Everything was delivered as promised and the car came earlier than expected! I felt as if I was his only customer. Kyle is a wonderful asset to Varsity Ford. I will certainly be back when my lease is up. Thank you Kyle! More
Of all the dealerships I have ever interacted with, this was one of the most no-nonsense, no-hassle, transparent and a honest dealership experience. A shoutout to Mark Freyberg, with whom I interacted throu was one of the most no-nonsense, no-hassle, transparent and a honest dealership experience. A shoutout to Mark Freyberg, with whom I interacted throughout the buying process and my replies via email were less than a few minutes from the time I sent them! I ordered a custom vehicle from them on October'21 (delivered March'22) because: 1. Pricing structure was transparent and was sold at MSRP with no additional dealer markup 2. Took X-plan 3. Price of MSRP increased during production and varsity ford honored original price at the time of placing order without me mentioning anything at the time of purchase 4. Locked my incentives at the time of ordering, giving me freedom to use the incentives at the time of purchase or incentives offered during ordering 5. I had $0 deposit to for custom vehicle orders, which is outside the norm for other dealerships which require $500 deposit 6. Specifically instructed to not put any dealer sticker in & on the car, they obliged and even took out window sticker out before delivery 7. Did not push me to purchase anything I did not want, no hidden anything. I would wholeheartedly recommend Varsity Ford for a Ford purchase, one cant go wrong. More
Tony Madison gave my daughter and I excellent customer service! He was very attentive to all my questions and concerns about the vehicle I was intrested in. I truly appreciated that he did not pressure me service! He was very attentive to all my questions and concerns about the vehicle I was intrested in. I truly appreciated that he did not pressure me into a sale. He was quick to prepare and email all the necessary paperwork that my loan officer needed for the purchase of the vehicle. He also quickly requested any additional information he needed from me to make the purchase go smoothly. He also offered a driver to assist with pick up since we lived about an hour away! Tony had me check over the vehicle prior to purchase to make sure that I was satisfied. He was truly a quality salesman that I will highly recommend. It was a pleasure doing business with him. Christy Podhorsky More
Great dealership, and a good amount of quality used cars to choose from. Staff is friendly and helpful! Tony was very helpful and very patient as we decided on a vehicle! Hope to work with him in the future to choose from. Staff is friendly and helpful! Tony was very helpful and very patient as we decided on a vehicle! Hope to work with him in the future. More
Purchased a certified pre owned vehicle less than a month ago with low mileage . No paperwork was given to me when I left the lot aside from odometer reading and temporary registration . I was told it month ago with low mileage . No paperwork was given to me when I left the lot aside from odometer reading and temporary registration . I was told it would be mailed with my plate . Plate not received until days after the temporary one expired . Salesman made it seem like I was getting some great discounts but upon receiving final paperwork , ( you can’t read the one they give you to sign on site because it comes to your email and is in pin point font , plus they are rushing you through the process ) I basically paid the full list price. Haven’t even put 300 miles on it and transmission is already acting up , there’s a funny metal rattling sound on the drivers side somewhere ( which was there at test drive but I thought it was the dealer plate rattling in the window) and somehow I only have 23% oil life left even though it was supposedly just changed before I purchased it. Will also need brakes soon. I trusted this dealership because they had excellent ratings and reviews and a certified vehicle with only 21,000 miles on it SHOULD be trustworthy , and now I am wishing I had went somewhere else and will continue to spread the word about my experience in hopes I can save someone else this headache . More