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Varsity Ford

Ann Arbor, MI

4.8
1,458 Reviews

3480 Jackson Rd

Ann Arbor, MI

48106

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Showing 1,458 reviews

March 04, 2023

Tony was absolutely wonderful to talk to. He was able to take our horrible situation and turned it completely around. I can't express enough how grateful I am and how much I appreciate him fo More

by Michele
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Madison
Mar 07, 2023 -

Varsity Ford responded

Hi Michele! Thank you for sharing your experience. We're glad to hear that Tony was helpful. If there is anything else we can do for you, please let us know!!

February 02, 2023

Liz McGowan and David Spelman did a great job for us during this whole process. We were extremely satisfied with the prep and follow up work. More

by tbnhissong
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Liz McGowan, David Spelman
Feb 03, 2023 -

Varsity Ford responded

Hello Tobin! We would not be able to grow and develop without feedback like yours! We are thrilled you had a great experience with David and Liz! Thank you for choosing Varsity!!

January 26, 2023

I have bought several vehicles through Jeff Scott at Varsity, I am always treated fairly and Jeff is always looking at getting me the best deal possible. I recommend giving Varsity and Jeff shot at e More

by mbecker
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jeff Scott
Jan 27, 2023 -

Varsity Ford responded

Thank you for recommending us in your review! We're glad you had a great experience with Jeff! If there is anything else we can do for you, please let us know.

December 23, 2022

From walking into the dealership through taking ownership of my new ford Explorer I felt like I was important to Varsity Ford and especially to the sales agent I worked with, Shane Smith. He is very knowledg More

by sgrafton
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Dec 23, 2022 -

Varsity Ford responded

Thank you so much for the fantastic review and for giving us the opportunity to earn your business! On behalf of Shane and all of us at Varsity, thank you!!

December 22, 2022

Eric Brodie made my car buying experience quick and painless. Liz McCowan is the real MVP though. I asked her to give my phone number to one of the guys working in the service department and she came i More

by Alison
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Liz McCowen, Dave Byron , Eric Brodde
Dec 23, 2022 -

Varsity Ford responded

Hey Alison, our staff always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and doing something right! Enjoy your new vehicle!!

December 10, 2022

My salesman was Tom Eady. He was professional, informed, fair, and honest. I had a good experience. More

by Greg
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tom Eady
Dec 12, 2022 -

Varsity Ford responded

Thank you Greg, for the kind words and for taking the time and leaving us a great review! We're happy to hear that you had a good experience with Tom. We look forward to working with you again in the future!

November 22, 2022

Eric Brodde and Liz McCowan made the experience of buying a new car very easy and pleasant. The best I ever had at a dealership. Thanks! More

by fizzybubblech1
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric Brodde
Nov 23, 2022 -

Varsity Ford responded

Thank you so much for the kind words and for taking the time in leaving us a 5-star review! All of us at Varsity appreciate your business!

November 01, 2022

I purchased a new car from Kyle House. My experience working with Kyle was flawless.. if you want to be treated honestly and respectfully go see Kyle House. More

by Jenniferann86
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle House
Nov 01, 2022 -

Varsity Ford responded

Jennifer, we're glad you had a great experience with Kyle! Thank you for giving us the opportunity to earn your business! We appreciate it.

October 17, 2022

August 15, 2022 I took my 2018 ford escape to have repairs done. It was supposed to have the engine replaced. Since this was a manufacture malfunction ford was going to pay for. Everything went as fol More

by Yazmin
Recommend Dealer
No
Employees Worked With
Lance Maze
Oct 17, 2022 -

Varsity Ford responded

Yazmin, I can understand your frustration and sympathize with your situation. Our intention was to repair your vehicle and return it to you as quickly as possible. Due to circumstances outside of our control, that wasn't the outcome. Our technician was performing a routine test drive to ensure your vehicle was ready to be returned to you. Unfortunately, the negligence of another driver caused your vehicle to be damaged when he ran a Red light and struck our technician while on his test drive. The other driver was cited for the accident. Since you are the owner of the vehicle that was damaged and the driver of the other vehicle was "at fault", your insurance company must contact the "at fault drivers" insurance company for compensation. Having said that, I would like to offer our help in securing a vehicle to replace the vehicle that was damaged by this accident. We can work with your insurance company to speed up the vehicle inspection and claims process, which will help move things quicker. Please feel free to call or email me. Best Regards, Matt Stanford General Manager

October 12, 2022

Had a great experience working with Kyle House on my F150 lease. He was extremely helpful and very knowledgable. Thank you for all your help on my new Ford F150 Steve Dudek More

by steve
Recommend Dealer
Yes
Employees Worked With
Kyle House
Oct 13, 2022 -

Varsity Ford responded

Thank you Steve! We're happy to hear that Kyle was very helpful! We appreciate your business and hope you enjoy your new truck!

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