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Varsity Ford
Ann Arbor, MI
1,472 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,472 reviews
November 16, 2023
This is a third time that we purchased a new vehicle from Brian Johnston at Varsity Ford. Brian is very professional. He helped us trade in our used vehicle and found a new vehicle we liked. Whole process we Brian Johnston at Varsity Ford. Brian is very professional. He helped us trade in our used vehicle and found a new vehicle we liked. Whole process went smoothly. Highly recommended. More
by sshi.a2mi
Employees Worked With
Brian Johnston
November 08, 2023
Mr. Lee was very professional and personable during our sales transaction. He was just as excited as I was in purchasing my first vehicle. Mr. Lee was also quick to assist if I had any follow-up questions sales transaction. He was just as excited as I was in purchasing my first vehicle. Mr. Lee was also quick to assist if I had any follow-up questions or needs, days after my purchase was completed. More
by ruthdykas
Employees Worked With
Lee Dimic Jr.
October 30, 2023
I recently purchased a used vehicle with the help of Lee Dimic, he was fantastic! He really took the time to listen to the needs of our family and ensured we were well taken care of. I would absolutely go b Dimic, he was fantastic! He really took the time to listen to the needs of our family and ensured we were well taken care of. I would absolutely go back to him when the need arises! Thank you Lee for such a great experience! More
by Jstav0926
Employees Worked With
Lee Dimic Jr.
October 23, 2023
I purchase a F-150 from Kyle House at Varsity Ford, and the expierience was awsome. He was quick to get back with me when I had questions, and made me feel like I was the only customer he had. Great job Ky the expierience was awsome. He was quick to get back with me when I had questions, and made me feel like I was the only customer he had. Great job Kyle! More
by tquay2001
Employees Worked With
Kyle House
September 30, 2023
Buyer Beware! I was contacted by Varsity offering me what appeared to be an excellent deal on a new lease, however I was working with another dealer. I drove to I was contacted by Varsity offering me what appeared to be an excellent deal on a new lease, however I was working with another dealer. I drove to Ann Arbor to look at and reserve the vehicle. I was told there was nothing to sign, and that the vehicle would be ready for pickup in 2 days (last day of the month). We shook hands on the deal and I went home and told my wife, we were both very happy with the great deal on a fully loaded vehicle. We filled out the online credit app and expected a confirmation the following morning. Morning turned into afternoon with no word from Varsity, we both have credit scores of around 800. Finally, after 1:00 pm I received a text saying there was a mistake that they couldn't figure out, but my payment was actually going to be $152 per month more than we had agreed on. There were some apologies, but they wouldn't budge, that's an increase of +37% per month. I was very upset. I told them I would not agree to their new price because we had an agreement. But nothing, crickets, not even a reply. If this was a legitimate mistake I would expect some kind of concession. If it had been a $10, or $20 per month difference because they forgot to add a fee or entered a rebate amount wrong I could've accepted that and gone through with the deal. But asking for an additional +37% every month? No way! Is that how most companies treat customers? No. More
by LightningSVT
Employees Worked With
"Prefer not to name names"
September 15, 2023
Shane Smith at Varsity Ford was incredibly helpful and got me a deal on a vehicle that met my needs perfectly in only an hour or so! Highly recommended. got me a deal on a vehicle that met my needs perfectly in only an hour or so! Highly recommended. More
by spencehose
Employees Worked With
Shane Smith
August 31, 2023
We are repeat buyers at Varsity Ford and highly recommend them! You get the most for your money there. We also highly recommend salesman Tony Madison, who made sure that everything was ready to go with our them! You get the most for your money there. We also highly recommend salesman Tony Madison, who made sure that everything was ready to go with our Escape. He's very knowledgeable, personable and made the experience a pleasant one. If you shop at Varsity Ford, you won't regret it! More
by holbartlett
Employees Worked With
Tony Madison
