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Varsity Ford

Ann Arbor, MI

Overview
Reviews
Vehicles
4.8
1,459 Reviews
Call Dealership (734) 996-2300
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3480 Jackson Rd

Ann Arbor, MI

48106

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Showing 1,459 reviews

November 08, 2024

I recently had the pleasure of working with Kyle House for the renewal of my lease on a new Edge. I am very sad to hear that Ford is discontinuing the model however Kyle was able to find a 2024 model for More

by Lsum
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle House
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Nov 08, 2024 -

Varsity Ford responded

Thank you so much for sharing your experience with us! We’re thrilled to hear he was able to help you secure a 2024 Edge, especially given the news of its discontinuation. Kyle truly embodies the professionalism and kindness we strive for at Varsity, and we’re so glad he made your lease renewal smooth and enjoyable. Your recommendation means a lot to us, and we look forward to serving you and your friends in the future. Thank you for choosing Varsity Ford!

October 21, 2024

I was very pleased with Varsity Ford and my sales representative Shane Smith. He was very professional, friendly, and responded to all our questions and requests. Great Job, and thanks. I will defini More

by mhold7742
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samantha Layne, Shane Smith
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Oct 21, 2024 -

Varsity Ford responded

Thank you for your wonderful feedback! We're so glad to hear that you had a great experience with Shane and that he was able to provide professional, friendly service while addressing all your questions and requests. We will be sure to pass along your kind words to him. Thank you for your business and for the recommendation!

October 15, 2024

My wife and I had a great experience at Varsity Ford and with our Sales Agent, Darrin Hinkley who provided top notch customer service. I highly recommend both Varsity Ford and Darrin Hinkley. Thanks again a More

by pharvey2024
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Darrin Hinkley
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Oct 15, 2024 -

Varsity Ford responded

Thank you so much for sharing your experience with us! We're thrilled to hear that both you and your wife had a great time working with Darrin and that you received top-notch customer service. We truly appreciate your recommendation and we can't wait to have you back again!

October 08, 2024

Great job deliverying the vehicle in good shape. When I called they were able to make the vehicle available the same day with very short notice. More

by DR007266
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Report | Print
Oct 08, 2024 -

Varsity Ford responded

Thank you for your kind words! We’re glad we could accommodate your request and deliver the vehicle in great shape on such short notice. Your satisfaction is our top priority, and it’s wonderful to hear that everything went smoothly. We appreciate your feedback and look forward to helping you again!

October 07, 2024

Shane met and exceeded all my expectations and I have bought many cars. Great job Shane! Thank you! More

by Brian
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Report | Print
Oct 08, 2024 -

Varsity Ford responded

Thank you so much for your kind words, Brian! Your satisfaction is our top priority, and we’re glad Shane was able to deliver. We truly appreciate your business and look forward to serving you again!

September 27, 2024

Tony Madison was very helpful with our purchase of a 2022 Ford Edge Titanium. He spent much time answering questions and helping set up the Navigation component with CarPlay on our iPhone. For seniors who More

by Bob & Pat
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tony Madison
Report | Print
Sep 27, 2024 -

Varsity Ford responded

Thank you, Pat and Bob, for your wonderful feedback! We're so happy to hear that Tony provided such helpful and patient service with your purchase of your Edge. It's great to know he took the time to answer all your questions and assist with setting up CarPlay. We're glad you felt supported. Enjoy your new ride, and don't hesitate to reach out if you need anything else.

September 23, 2024

Shane was super helpful, patient and informative! A great first time car buyer experience with him. More

by JNORUK
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mike Collins , Shane Smith
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Sep 24, 2024 -

Varsity Ford responded

Thank you so much for your kind words! We're thrilled to hear that Shane made your first car buying experience a positive one. We'll be sure to pass along your compliments to him. Enjoy your new vehicle, and welcome to the Varsity family!

September 16, 2024

Their complimentary “wash” destroyed the clear coat on my new Expedition Max I bought from them, even though I declined the wash specifically, only wanted my oil changed. I have $3,000 into the ceramic coat/ More

by eperdonik
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jon May
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September 12, 2024

This is my second time doing business with Varsity Ford as well as Shane Smith and it's always a great experience! More

by brendon.merritt19
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Shane Smith
Report | Print
Sep 12, 2024 -

Varsity Ford responded

Brendon, Thank you for choosing Varsity Ford again! We're thrilled to hear that you've had another great experience with us and Shane. It's always a pleasure to serve you, and we look forward to working with you again!

August 30, 2024

Easy to work with and they were very very patient with me and my questions👍 More

by patti
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joe Stanford
Report | Print
Aug 30, 2024 -

Varsity Ford responded

Thank you for your kind words, Patti! We're so glad to hear that you found the process easy and that our team was able to answer all your questions with patience. Your satisfaction is our priority, and we're here for you anytime. Thanks for choosing us!

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