Vann York Honda - Service Center

Carelessness of the service advisor Yesterday i bring my car into the dealer because my tire light is on. And the service advisor Rick Penn came and did not bring my car to the back and Yesterday i bring my car into the dealer because my tire light is on. And the service advisor Rick Penn came and did not bring my car to the back and check, he just reset my tire light and he said “it might be because of the weather change that is why the tire light is on”. (Never bring my car back to check just reset the light). After resetting it he said im good to go and guess what? When i get home the light is on again. I bring it back to the dealer this morning and Mrs. Misty Gaimiche was helping me and bring my car back and check to find out I have the a nail in my tire. I was very appreciated her help and VERY DISAPPOINTED on how CARELESS the service advisor RICK PENN was with my car and me. I might of getting in an accident if I was to driving that car in the highway yesterday. My tires my be explode. How can he be so Careless like that? A nail in my tire?? Im not trying to get you in trouble Rick Penn. But i just one to leave you a message “Please taking people LIFE into consideration when you make an irresponsible and careless action!” Please dont try to fool us (those dont know much about car) with false inspection because your carelessness. Hope you never do this again to any of the other customers! THANK YOU very much Mrs. Misty Gaimiche! More

Price charged was not price quoted I came in twice for service this week -- once to buy new tires, and then to have a new front wheel bearing. So far as I can tell, the work was done we I came in twice for service this week -- once to buy new tires, and then to have a new front wheel bearing. So far as I can tell, the work was done well, but both times the price they charged was significantly higher than the price I was quoted beforehand. I had gone to the Van York web site to check on tires and got a written quote. When I called to make an appointment, the service clerk said it was going to be much more. Same thing with the bearing replacement -- they quoted $375 on the phone, but when I went to the cashier it was $40 higher. Be sure to complain if your bill is higher than the original quote! "Let the buyer beware" is always good advice. More

Lease Update Corbett Davis was extremely knowledgeable and answered all questions I had regarding the lease. He is very personable and cares about the customer. Corbett Davis was extremely knowledgeable and answered all questions I had regarding the lease. He is very personable and cares about the customer. I will definitely seek him out in three more years to renew my lease. More

Excellent customer service I chose to go to Vann York Honda in High Point instead of going to the nearest Honda service location from my apartment because of a terrible experie I chose to go to Vann York Honda in High Point instead of going to the nearest Honda service location from my apartment because of a terrible experience. The nearest Honda location did not know about the Sentinel program (pre-paid oil change, etc). Vann York Honda employs knowledgeable workers which makes service experience great. They do not try to sell you unnecessary replacements. Vann York Honda will definitely be my dealership/service location of choice from now on. Thanks. -PVedar More

"Outstanding telephone customer service" I had the great pleasure of talking with Danny Temple today regarding a replacement part for a recent factory recall of my 2007 Honda Accord due to a I had the great pleasure of talking with Danny Temple today regarding a replacement part for a recent factory recall of my 2007 Honda Accord due to a defect in the airbag device. I was on the phone numerous times throughout the day with American Honda Customer Services about Crown Honda not having the part my car needed since Monday when I took the car in for routine maintenance as well as a manufacture recall due to a defective part in the airbag device. In short, the service manager at Crown Honda informed me on Monday that the necessary part for the airbag was not going to be available for at least 4 weeks, I could take the car now and I would be called once the part arrived. This being an unacceptable situation due to safety concerns, I left the car at Crown. I called American Honda today and notified them of the situation and resulting dilemma. The initial inbound customer service representative for American Honda with whom I spoke did some quick investigating and informed me that 10 of the parts in question were in stock in Atlanta. He also told me he spoke with Danny Temple of Vann York Honda in High Point who could order the part today, have it shipped overnight to Vann York in High Point and my car would be ready tomorrow. I completed my phone complaint with American Honda, received a case number and awaited a call back from a case manager to bring resolution to a very complicated and egregious situation. Next, I called Vann York Honda and asked to speak to Danny Temple in the parts department. Danny verified that a part was indeed available in Atlanta. He told me that if he got the order in by 3:30 PM today, the part could be here in the morning and the car repaired and ready to go by tomorrow afternoon. I was thrilled to learn that Danny had called the parts department in Atlanta and that it could be in High Point via overnight shipping and I would have my car repaired and ready to be safely on the road by tomorrow afternoon. The bigger issue was getting the car from Crown Honda in Greensboro to Vann York in High Point by 3:30. Essentially, per American Honda, towing the vehicle at my expense was the only option. I was not going to drive an unsafe car nor would I expect anyone from either dealership to drive a car with a defective airbag. While Danny could not solve the problem of transporting my car from Greensboro to High Point, he was willing to go forward with ordering the part to expedite a resolution to my extremely arduous situation. He offered the name and number of a towing company in High Point relied upon by Vann York Honda for years. Danny was kind, honest and willing to solve the problem as quickly as possible. He heard the exasperation in my voice and expressed it best when he stated..."just burns a day you can't get back." And he was right! The story isn't finished. The car remains at Crown Honda, supposedly repaired while I spent my time , energy and effort chasing a resolution with the folks at American Honda. Several communication breakdowns have not ended in a signed document affirming the correct replacement of the defective part and the safety of my car. I am left without reliable transportation and another burnt day. So, in honor of Danny Temple and his fine customer service on the phone today, I believe his statement should be posted in all areas of each dealership ..."Needless aggravation burns a day you can't get back!" I believe it could serve as a reminder to be your best and give your best so your customers feel they received the best and no one's time, energy, effort and money goes up in smoke. Thank you, Danny, for this pearl of wisdom. Henceforth, I plan to bring my Honda to Vann York for service. Leslie Gains More

I came to Van York Honda in early January. I was greeted immediately by Moses who was very friendly and helpful. While test driving a few Honda vans, I discussed that there was another van located somewhere immediately by Moses who was very friendly and helpful. While test driving a few Honda vans, I discussed that there was another van located somewhere else for considerably less. After talking, Moses assured me that the other van could no compete with this one, as it was from the dealer. He explained how all maintenance had been taken care of, and I would be very disappointed if I purchased a van elsewhere. We sat down and discussed, and I purchased my 05 Honda at a very reasonable price. I was thrilled. I can surly say that while I was there as a customer I received wonderful service. I paid for the van cash with no finance. When I was given the final price, It was itemized that showed cost, plus tax, tags, and fees. This is where my disappointment begins. I finally receive my tag, and I was very surprised to find an additional bill for $150 for tag fee, which I was under the impression that had already been paid. While it was no big deal, it was still disappointing and I paid it. Finally, While it was clear that the vehicle had a 30 day 1200 mile warranty, but due to weather and illness I have only driven the vehicle 700 miles, I was VERY upset to see my check engine light come on. I had owned the Van 39 days. I called the dealership and Spoke to Ryan Greenberg to express my concerns. While I was slightly over the 30 days, I have barley driven the vehicle. He told me that he could help me and asked me to bring the van in. I brought the van to the shop so pleased that they would help as I was assured the van was totally serviced. I sat and waited roughly an hour when I was told that ALL of the spark Plugs were bad and it would cost me an additional $300 to repair. Shame on you, Van York Honda! When you tell a buyer that all service has been done, that does mean tune ups. Especially when the vehicle has been hardly driven. Shame on you for telling me that you would help me and having me wait to be told you wanted even more money from me. I will be repairing the vehicle, but not with you. This is a situation you should have totally covered. I will no longer recommend anyone to purchase a used vehicle from you. More

3/30/12-car in for service,had to open 2 different tickets cause someone reccomends something they have to do it.then i wanted to know what the coolant was and was told by the service manager that i b tickets cause someone reccomends something they have to do it.then i wanted to know what the coolant was and was told by the service manager that i bhad it done so why do they have to check it again.spent 404.37 on service. just to add greg york talked to all others in sevrvice but passed me several times.what does that say about the owner?i live in lexington and get service done at van york.3 of my cars go their but i am thinking of not returning.it seems that it is a problem when you ask something to be done to your car.that came from jim chester.ALSO IF YOU EXPECT THEM TO CARE THEY WANT.I HAVE NEVER HERD FROM THE SUPPORT TEAM. More