Vann York Honda - Service Center

First time service Needed a locking tailgate latch for my new Ridgeline. Ordered part with Mike in Parts. Very knowledgeable, andpart there the next day as he said it w Needed a locking tailgate latch for my new Ridgeline. Ordered part with Mike in Parts. Very knowledgeable, andpart there the next day as he said it would. Had installation done with Misty. Left vehicle for day for first time servicing and installation. Received ca when Ridgeline was ready. Again,Misty took time to walk me to vehicle and explain/demonstrate what had been done. Great job. More

Customer Friendly When I send my car to Vann York Honda for my regular service, technician KASI PHILLIPS always calls me to let me know what service was done and what i When I send my car to Vann York Honda for my regular service, technician KASI PHILLIPS always calls me to let me know what service was done and what issues he sees in my car which may become a hazard, so that I can proactively take care of the issue. Thanks KASI More

Willing to go an extra step for me I just moved back to town and they had to take a lot of time to locate various records, etc. They did so patiently and kindly and took care of my car I just moved back to town and they had to take a lot of time to locate various records, etc. They did so patiently and kindly and took care of my car and all the needs. Thank you. More

Impressive Service This was my first service with my Honda CRV. Had an appointment. Misti was my service technician. In and out in about 30 minutes. Misti did a grea This was my first service with my Honda CRV. Had an appointment. Misti was my service technician. In and out in about 30 minutes. Misti did a great job of explaining what was done. I live in Winston-Salem, but will happily drive to High Point for future service calls. First class all the way More

Airbag recall replacement Didn't have to sign in, since I had been there before, my car was on file!! There around 11 , out 11:20... Great service!!!! Didn't have to sign in, since I had been there before, my car was on file!! There around 11 , out 11:20... Great service!!!! More

As usual. I had to have a lot of catching up to do on the service for my Accord. I followed the recomendations that were made to me. They were done quickly and I had to have a lot of catching up to do on the service for my Accord. I followed the recomendations that were made to me. They were done quickly and efficiently. Yes, I could have had those things done for less money elsewhere but I absolutely trust suggestions that are made to me in the Vann York shop. Thank you, Misty. You are wonderful! More

Great Service Experience! My Odyssey van had vibrating issues and Brian advised me of several things that needed to be done to resolve this issue. After advising him that I did My Odyssey van had vibrating issues and Brian advised me of several things that needed to be done to resolve this issue. After advising him that I didn't want to spend that much time or money, he offered the best options to get the issue resolved in a short timeframe and at a reasonable cost. Thanks Brian and the service team for making it a pleasurable service experience. More

Efficient and people friendly service I was easily able to book service for my Honda Fit. The service was done quite quickly and the staff was helpful in explaining some features of the F I was easily able to book service for my Honda Fit. The service was done quite quickly and the staff was helpful in explaining some features of the Fit, particularly what to do when the Low Tire Pressure notification comes up as a result of cool to cold nights and hot days. More

Horrible Experience! I pulled into the service area and three service tech receptionist sitting at their station, did not attempt to offer assistance or approach my car. I I pulled into the service area and three service tech receptionist sitting at their station, did not attempt to offer assistance or approach my car. I had to get out of my car to request assistance. Misty began with well you know we close at 6:00pm (it was 5:00pm, . Two cars pulled up behind me and the other two tech jumped up and hurried to assist them needless to say their car was pulled into service before mine. Speaking with the service manager, he offered no apology or acceptance of responsibility of poor service practices. Very Disappointed Customer More

service department I arrived 5:37pm and was told by service department staff named KC (dont know if thats his exact name as i heard him being called by his co employee) I arrived 5:37pm and was told by service department staff named KC (dont know if thats his exact name as i heard him being called by his co employee) that they are closing. He turned me down for my oil change, he said they will be close at 6pm. I explained to Mr. KC if he can consider as I drove from a different city just to have my service! but he didn't budged in, He even waited for me to get off the line for service and turned me down. Im lucky that day that Mr. Steve Byrd the manager of service dept. and Robb ( mechanic guy) graciously accommodate me. Staff like Steve and Robb are the reason customers like me wants to come back again. I am getting my 3rd car from honda Vann York this august.. I got my Pilot and CRV from this dealership and I will not get tired getting my 3rd and 4th from them. Just sad some staff are not customer friendly like what i had encountered in service dept. But Steve and Robb redeemed my trust!! By the way, the service dept. office hours is till 6pm. I arrived 5:37pm left the dept at 6:10pm..Thank you Robb for staying 10min more for my car.That extra minutes you stayed makes me a loyal customer of Vann York Honda!! More