Vann York Honda

Leon was a great salesman. Very friendly and he seemed to know what he was talking about. The only thing that I didn't like was the financing was agreed upon on the day I purchased the car. The followin to know what he was talking about. The only thing that I didn't like was the financing was agreed upon on the day I purchased the car. The following day I get a call saying I need to sign a membership form. I sign the form and then I am told that I need to sign a form about my finacing rate has gone up. I find this to be very shady and this may not have to do with Leon but it does have to do with the dealership. I have spoken to other people and they say it has to happen to them before at Vann York. Other than that I was pleased with the process. More

Dealership did not give the finance rate as quoted. Quoted 1.9 & charged 5.49 not only to myself, but to potential buyer, Marie Allison visiting dealership on 06/17/11. I had to wait for over 2 hours Quoted 1.9 & charged 5.49 not only to myself, but to potential buyer, Marie Allison visiting dealership on 06/17/11. I had to wait for over 2 hours to get car. The finance manager, Marquis Mitchell used excessive measures to try to get me to purchase warranty. He asked me what would I do when the car breaks down? The labor alone at Vann York Honda was over $80 an hour. I sent complaint letter to Customer Relations Manager, Yvonne Strachan on 06/23/11. She only communicated with me over the phone several times promising me she would look into my complaint. On 07/13/11 after calling her for 3 days she finally called me back to state that she felt the transaction had been handled correctly. I do now have a case filed with American Honda. I would never deal with Vann York Auto Mall again. This is the 3rd Honda I have owned & based on outcome from American Honda it could be the last Honda I own. More

I would recommend Vann York to everyone interested in buying a new Honda in the GSO/Triad area. We had an easy experience from start to finish without the typical pressured sales pitch. We started with a buying a new Honda in the GSO/Triad area. We had an easy experience from start to finish without the typical pressured sales pitch. We started with an internet quote and were given a response within minutes. The next day, we were at the dealership test driving a car and signing papers. Every single step of the process was made easy by Ken Purdy. He even took the time to show set up many of the features of the NAVI and Bluetooth systems for the car. Beyond that, he made himself available to me at any time if I have questions. Also, Marquis Mitchell, the business manager, was equally helpful in answering all questions. He also helped us to set up a service and warranty plan that met our needs. Marquis was there with Ken to thank us today when we picked up our car, which again shows how they go above and beyond to personalize your experience at Vann York. I cannot recommend them highly enough, especially because this experience is very different from other dealerships in the area. More

Working with Don and Vann York Honda is the best car buying experience I have ever had. Don was absolutely fantastic to work with! He is friendly, attentive and made sure I was happy and had a great exp buying experience I have ever had. Don was absolutely fantastic to work with! He is friendly, attentive and made sure I was happy and had a great experience. On the day of my purchase he spent over an hour with me showing me the details and features of my new car and getting things set up for me. I am blown away by the level of customer service and have already recommended Don and Vann York Honda to several people. Thank you, Don! You are fabulous!! More

We just purchased our 3rd Honda from Jim. He makes it pretty easy to purchase a car. He knows and explains every detail about the car you are interested in. We always walk away feeing good about our pur pretty easy to purchase a car. He knows and explains every detail about the car you are interested in. We always walk away feeing good about our purchase! More

I saw a televsion ad about special pricing on 2011 Honda models and I went to the website to check it out. I answered the questions about which model I was interested in and was contacted the next day with models and I went to the website to check it out. I answered the questions about which model I was interested in and was contacted the next day with an internet quote. I was impressed with how quickly I got a response. I made an appointment to visit the dealership to look at the car I had chosen. I arrived and Mr. Purdy had the car ready for me to take a test drive. All of my questions were answered by Mr. Purdy and I felt no pressure to make any sort of decision. When I decided to pursue purchasing the vehicle Mr. Purdy had my old car evaluated for trade in. The price I received was more than what I had expected. While I waited for the paperwork to be processed Mr. Purdy got me something to drink and periodically checked up on me to let me know the status of the paperwork. I thought Mr. Purdy delived exceptional customer service. When the original paperwork was completed and ready for me to sign, I was handed off to Mr. Reggie Jackson in financing. He explained every option to me clearly and thoroughly. He was very professional. I did not feel rushed or pressured to chose any particular financing option. Mr. Jackson told me that with my credit score I qualified for their lowest financing option which really helped my budget. I have already recommended Vann York to several people and will continue to do so. More

This is the 3rd or 4th time I have delt with Vann York Honda and Ray has always taken care of me. I feel very comfortable and they have always welcomed me. I would never consider buying a vehicle any wher Honda and Ray has always taken care of me. I feel very comfortable and they have always welcomed me. I would never consider buying a vehicle any where else. Ken met my son and I as we drove up and they both were wonderful. You are lucky to have these two employees working for you! More

This was the first time I purchased a car on my own. I needed to buy a car because my car was totaled in an accident. They made a very difficult time for me much easier. Everyone at the dealership was so needed to buy a car because my car was totaled in an accident. They made a very difficult time for me much easier. Everyone at the dealership was so nice and very helpful. Would go back and buy another car from them again. More

The sales force was friendly and courteous. The salesman "Ken Purty that helped us was knowledgeable and very helpful. Its made the whole experience much better. "Ken Purty that helped us was knowledgeable and very helpful. Its made the whole experience much better. More

Mr. Davis at Vann York had the vehicle ready for a test drive when I arrived. The car handled beautifully. Mr. Davis arranged all the paperwork and purchase details promptly. The Vann York dealership is drive when I arrived. The car handled beautifully. Mr. Davis arranged all the paperwork and purchase details promptly. The Vann York dealership is comfortable and makes buying a vehicle a pleasant experience. Each employee is courteous and helpful. We recommend Mr. Davis and Vann York Auto Mall to our friends. Several times in the service area, we have met a friend who is also having a vehicle serviced. The service department is excellent and I give each and every employee at Vann York a gold star rating. More