Vanguard Kia of Arlington - Service Center

I don't know if it was the car we bought or what but it has been in the shop A LOT for a new car. We bought the Kia Sedona. We paid it off recently and now it's back in the shop. Has low mileage for an it has been in the shop A LOT for a new car. We bought the Kia Sedona. We paid it off recently and now it's back in the shop. Has low mileage for an 2008. It has been there for several days and the service department can not give us a time frame as to when we will get our car back. I have called them more than they have called me. I asked if they gave a loaner car seeing as how they have my only family car and I have three children to get to school and a two seat truck but they have yet to get back to me on that. Very frustrated that it is taking so long and no feedback is being given. I would be content if I had a way to drive my family to and from the places we need to be at in a car that could take us all. More

My wife and I brought her Kia in this past weekend for the 75k service. We've been using Patterson Kia for quite some time, since the 15k service. In that time, she has had no issues with her '08 Kia the 75k service. We've been using Patterson Kia for quite some time, since the 15k service. In that time, she has had no issues with her '08 Kia Sportage, til now. Recently, the driver side rear brake started making noise. At her request, I came with her to explain the noise in hopes that it would be investigated during the 75k service. At drop off, I explained to the service rep that the driver side rear break was making noise. That the noise was very erratic and that it was making the sound a drum brake makes when they're sticking. At around 9:20am, the service rep called my wife to inform her the rear brake pads were at 25%, and that most likely it was the wear indicator creating the noise. He also stated that they didn’t know for sure if this was the noise, because the wear indicator is on the back side of the rotor. My wife called me to relay the information, and I told her to pass on the $200 brake service. Immediately, two red flags came up. The first flag being that this type of noise would NOT be that erratic, and the second being that being that wear indicator noise is NOT what I described to the service rep. Later that afternoon, I removed the driver side rear tire, and checked the pads myself. The rear pad had approximately 50 thousandths left before the wear indicator would hit the rotor. Then, while the brake caliper was removed and the parking brake was released, I checked the hub to verify free rotation without resistance. It failed, and all at once everything made sense. It sounded like a drum brake sticking, because it WAS a drum brake sticking! The culprit was the driver side rear parking brake sticking. Also, I verified this against the passenger side rear which spun freely. I also discovered that Patterson Kia had rotated the tires incorrectly. The tires are directional and had been rotated front to back diagonally. There is a severe lack of attention to detail in Patterson Kia's service department, and I advise anyone to proceed with caution with anything other than simple routine maintenance! More