Vanguard Kia of Arlington - Service Center

Surprisingly simple, straight-forward and very satisfactory! This is my third new vehicle purchase from Patterson KIA in Arlington, TX. I like the dealership because of its people and its outstanding customer se This is my third new vehicle purchase from Patterson KIA in Arlington, TX. I like the dealership because of its people and its outstanding customer service. For instance, my salesperson was Kenneth Eborka. He approached me in the maintenance bay after I had had an oil change and an alignment done, and was about to leave in my 2015 KIA Sportage. He asked if that was my car, and I said yes. He asked if I liked it. I said, uh, yes. He said come and let me show you something that will wow you. I had a few minutes, but did not have any intention of buying a car that afternoon. So I went with Kenneth into the showroom and was indeed wowed! The 2017 model Sportage is gorgeous! We had to go take a test drive, just because. I fell in love with it! He is good at what he does, let me tell you. Everyone I dealt with that day, from Jarrid Vinson, Assistant Service Manager, to Kevin Polite, New Car Director, to Robert Hall, Finance Manager, and of course, Kenneth Eborka, salesman extraordinaire, was kind, thoughtful, helpful, patient, and very professional. The whole process was smooth, orderly, not rushed or harried; just comfortable and, again, professional. Very impressive! More

Great service with no hassle!! I had my Kia serviced last week and they were helpful, friendly and even took time to show me some features on my car that I wasn't aware of. Thank yo I had my Kia serviced last week and they were helpful, friendly and even took time to show me some features on my car that I wasn't aware of. Thank you Patterson Kia!! Great service and very helpful. More

Fast, Efficient, Affordable Service Dept Outstanding service on the pre-owned Nissan that I bought last month. Gary Roberson and Tim Barnes made sure my car was in almost-new condition at a V Outstanding service on the pre-owned Nissan that I bought last month. Gary Roberson and Tim Barnes made sure my car was in almost-new condition at a VERY affordable price. They are a woman-friendly company and the service is fast and efficient. I would highly recommend Patterson Kia of Arlington to everyone. More

My wifes optima is 30 days out of warranty. My wifes optima is 30 days out of warranty and they refuse to honor her steering wheel heater switch going out, we will never buy another Kia product My wifes optima is 30 days out of warranty and they refuse to honor her steering wheel heater switch going out, we will never buy another Kia product again. More

Beware of terminology used When buying a car, be aware! When they say that the VIP package you purchase provides "two years worth of free oil changes", the truth is you get four When buying a car, be aware! When they say that the VIP package you purchase provides "two years worth of free oil changes", the truth is you get four oil changes. Period. Whether you use them in one year or two it doesn't matter, don't expect more than four even when purchasing a new vehicle. Review follow up: I did receive a prompt response to my review on the same day from Tom Wofford with an apology and oil change offer. That was very pleasant. More

Excellent customer service This dealership continues to provide excellent customer service and service detail. I just had my second oil change and they are wonderful! While wai This dealership continues to provide excellent customer service and service detail. I just had my second oil change and they are wonderful! While waiting, I observed excellent customer service from everyone that passed through the service department. They are very attentive to every customer and obviously doing something right because this place is buzzing with business. More

They were wonderful!! My mother was getting her car serviced. We all have purchased cars from the dealership. They were wonderful asking if we needed anything while we were My mother was getting her car serviced. We all have purchased cars from the dealership. They were wonderful asking if we needed anything while we were waiting and so polite. I would recommend Patterson Kia if anyone needs a car. More

Service Dept Very very long time on hold just trying to get through to a human being at the Service Dept. They seem way too rushed and perhaps understaffed? The Very very long time on hold just trying to get through to a human being at the Service Dept. They seem way too rushed and perhaps understaffed? The few times I've taken my Kia there for any type of service I have to deal with confusion and time delays. Sad thing for me - this is the closest Kia dealership to me and I have found that the other Kia dealerships seem to have the same issues - long waits and quite a bit of confusion at the Service Dept. More