Vanguard Kia of Arlington

Disappointed in Transparency! ! I am sharing this experience regarding my recent lease at Vanguard Kia of Arlington. We negotiated a 36-month lease at $511/month for a vehicl ! I am sharing this experience regarding my recent lease at Vanguard Kia of Arlington. We negotiated a 36-month lease at $511/month for a vehicle with a custom pink interior. During negotiations, we signed a worksheet where the 48-month term was clearly crossed out and rejected. However, the final digital contract reflected a 48-month term when we actually agreed on the verbal 36-month term during negotiations. The signing process felt rushed and somewhat disorganized. At one point, incorrect paperwork was presented, retrieved as a “mistake,” she revised, and reprinted without a clear explanation of what she had changed. There was significant focus on reviewing additional coverages, but the lease term was not verbally revisited or clarified. I also asked multiple questions about the 30,000-mile limit (10k per year), which is standard for a 3-year lease, further reinforcing our understanding that we were agreeing to 36 months. When we raised the discrepancy with management, references were made to camera footage supporting the transaction; however, this footage was not produced during our follow-up meeting. I do want to acknowledge that the Finance Director was professional and courteous in our discussion yesterday (different than our Finance manager the day we signed) At this point, my primary concern is transparency. While I was offered the option to restructure the lease, it did not address how the process was handled. I have chosen to honor the written agreement but felt it was important to share my experience. If you value honesty and transparency I would not recommend coming here, I have never had an experience like this at other premium or quality dealerships, nor have I ever walked away feeling genuinely deceived. Thankfully, I obtained the original deal sheet showing the 48-month term crossed out. I strongly encourage future buyers to carefully review every line of digital documents, double check everything and keep copies of all negotiated paperwork and be careful about trusting anything based off of only verbal assurances. I’ve attached the photos on my Google reviews More

Don't be deceived by a lower sticker price, they stick you with a $3,000 fee. Talk about deceptive advertisement. I will never set foot in that place again. you with a $3,000 fee. Talk about deceptive advertisement. I will never set foot in that place again. More

Service department is excellent! performed 24 k mile oil change,tire rotation, recall change and inspection for less than $100!! Great value, great service and very quick ! performed 24 k mile oil change,tire rotation, recall change and inspection for less than $100!! Great value, great service and very quick ! More

Great customer service as always! The staff is knowledgeable and are always willing to go the extra mile .I would highly recommend them for your service needs. The staff is knowledgeable and are always willing to go the extra mile .I would highly recommend them for your service needs. More

I recently visited your shop for an oil change and received a diagnostic report stating that all my fluids and tire pressure were inspected and in good condition. However, after checking my vehicle my received a diagnostic report stating that all my fluids and tire pressure were inspected and in good condition. However, after checking my vehicle myself, it was clear that no fluids were topped off and the tire pressure had not been adjusted. This is concerning, because it suggests that the inspection noted on the diagnostic page may not have actually been performed. Providing inaccurate information on a service report is unacceptable, and it affects my trust in your business. I don’t feel comfortable continuing to bring my vehicle here if the services listed are not truly being completed. More

Anytime I take my car in I alway have great service. Everyone is so nice and helpful . And they aways keep me updated on what's going on. They the best and that what I tell everyone. . Everyone is so nice and helpful . And they aways keep me updated on what's going on. They the best and that what I tell everyone. . More

Clean facility, attentive staff, and very easy to make an appointment. Four stars because this is only second time I’ve used them. Fully expect to rate a five on my next visit. appointment. Four stars because this is only second time I’ve used them. Fully expect to rate a five on my next visit. More

They were friendly and efficient. They took good care of my car. They listened to me and responded to my concerns. They took good care of my car. They listened to me and responded to my concerns. More

All staff were professional and help with selecting a vehicle for my wife. We had a great experience. vehicle for my wife. We had a great experience. More

Bad dealership. Trash . Please don't visit this dealership if you value your time. Management is bad Trash . Please don't visit this dealership if you value your time. Management is bad More