Vandergriff Toyota

65,000 mile warranty check up Luis Viloria went above and beyond good service. When he noticed the license plate holder on the front of the car was damaged he had it replaced. Atte Luis Viloria went above and beyond good service. When he noticed the license plate holder on the front of the car was damaged he had it replaced. Attention to detail like that is much appreciated. I was surprised at how fast he got the car in and out of service. More

Exceptional Service and Superior Professionalism Michael Stinnet, our salesperson, provided excellent service and spent all of the time necessary to answer our questions and demonstrated the workings Michael Stinnet, our salesperson, provided excellent service and spent all of the time necessary to answer our questions and demonstrated the workings and characteristics of the 2015 Camry on our test drive. Importantly, he showed extraordinary patience during the negotiation. In addition, we worked with Ahmad Shahin, the business manager, who was very helpful in designing a lease plan that is suitable for our budget. We would also like to mention the excellence provided by all of the Vandergriff staff who worked with us indirectly to deliver us a beautiful, reliable and high quality Toyota vehicle. Thanks to all! Vandergriff Toyota is our number one choice in automobile dealerships! More

nancy Goodwin Nancy Goodwin is awesome. She is the best . My van was taken care of in a good and professional way. She cares about people. Thanks and well done for Nancy Goodwin is awesome. She is the best . My van was taken care of in a good and professional way. She cares about people. Thanks and well done for a great job More

1st oil change and wax Nancy was very nice. My car was done in a very prompt and it was returned very clean. she told me it would be 2 hours but I was out of there a little Nancy was very nice. My car was done in a very prompt and it was returned very clean. she told me it would be 2 hours but I was out of there a little sooner. The waiting room was very pleasant. More

Great Overall Experience I worked with Ashley on purchasing a used 4Runner and the experience was great. She had the cars pulled out and ready to test drive that I wanted to I worked with Ashley on purchasing a used 4Runner and the experience was great. She had the cars pulled out and ready to test drive that I wanted to see and was able to answer every question I had about them. When it came time to purchase, get financing and trade my car in, she was very helpful and made the whole process painless and quick. Will always give Ashley and Vandy toyota the first chance at all future car purchases. More

Horrible experience ever or pretty close Had to take my new used car already for service. I waited for almost 4 hours and Bobby Brit came back to me and asked if I unplugged my battery and I Had to take my new used car already for service. I waited for almost 4 hours and Bobby Brit came back to me and asked if I unplugged my battery and I said no well come to find out they did and my car never was fixed because the engine was turned off by the tech so now I have to go back and miss another day of work. I still had to pay for a service that was never started on. I have had 2 Toyota's in the past 13 and had given Vandergriff Toyota in Arlington as well as Irving enough of my money to buy another car. This experience by far is pretty bad not the worse but pretty close. I asked Bobby to relay a message to the sales associates to better explain the extended warranties to customers and with a attitude in his voice no you need to relay that message to them yourself that he doesn't work for Toyota and that he works for the service department. All I said was well your shirt does say Toyota. I do admit I was really upset of the whole situation and you can tell it my voice but there is no need for that much disrespect. I have given Vandergriff so much of my hard earned money it's not even funny. By the way Yousef Abdel sold me this car in June and he also had the worse attitude ever with no knowledge on the extended warranty. If I didn't need the car so bad I would of shopped elsewhere. Thinking back I made the wrong decision on buying this lemon. If for any reason you still need to get your car service and Vandergriff Toyota in Arlington ask for will he sits behind Bobby. He is more professional and does not leave you sitting around for hours. More

Easy and Excellent So appreciative of service at Vandergriff Toyota. Ryan was very helpful. The time-need was a little more than we planned but the little bit of extra So appreciative of service at Vandergriff Toyota. Ryan was very helpful. The time-need was a little more than we planned but the little bit of extra time saved me some at the cost-end of the exchange. Excellent service! More

Purchase of 2015 Tundra Crew Max Hello, I recently visited Vandergriff Toyota to look at purchasing a new Tundra. The staff I met with were extremely helpful and knowledgable. S Hello, I recently visited Vandergriff Toyota to look at purchasing a new Tundra. The staff I met with were extremely helpful and knowledgable. Specifically, Mr. James (Jimmy) Parcus.. Jimmy took the time with me and my wife, listened to my needs and wants, and found me the perfect vehicle for my family. His easy going nature allowed me to feel like we had made a new friend. Jimmy, as well as all the staff we interacted with, such as Financing and Delivery, made every effort to make sure we were taken care of completely and would answer all inquires I had with patience and understanding, Everyone at Vandergriff Toyota made the purchasing of my new Tundra an easy, stress free experience! I would recommend the dealership to anyone interested in purchasing a new Toyota. Best Regards, Rob Ray More

"Outstanding Customer Service" Bob Brett was very cordial and went out of his way to ensure I remained aware of my vehicle's progress throughout the somewhat lengthy process of alig Bob Brett was very cordial and went out of his way to ensure I remained aware of my vehicle's progress throughout the somewhat lengthy process of alignment and tire replacement. I couldn't ask for better customer service. More

Fast and Friendly Service! Luis Viloria was excellent! He was very polite and finished my vehicle on time!!!! I will definitely call again for my next service! I will ask for Lu Luis Viloria was excellent! He was very polite and finished my vehicle on time!!!! I will definitely call again for my next service! I will ask for Luis by name! More