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Vandergriff Toyota

Arlington, TX

3.5
1,275 Reviews

1000 Interstate 20 West

Arlington, TX

76017

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Showing 1,275 reviews

September 14, 2015

installing my skylink.. I had a good experience with the service, very friendly staff and got the car the time she promised..I'm very satisfied with the service.. More

by teresa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Martin
Sep 23, 2015 -

Vandergriff Toyota responded

Hello Teresa, Thank you for sharing your experience with us! We are pleased to hear that your installation was A+! Please contact us should you need anything else. Sincerely, James Higdon – Service Manager (877) 841-3693.

September 13, 2015

Takes FOREVER I go there for my routine oil changes and I am usually there for over an hour. This last time they told me (after an hour) that my front brakes needed More

by hattycat2003
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Employees Worked With
not listed
Sep 23, 2015 -

Vandergriff Toyota responded

Hello hattycat2003, I would like to apologize for the extensive wait time of your recent service visit. If you are willing, I would appreciate the opportunity to discuss this with you in greater detail, and address any unresolved issues at no inconvenience to you. Thank you, James Higdon – Service Manager (877) 841-3693.

September 12, 2015

Newcar Good service people are real good on everything have no problem getting the car a what sales people was real good on information good services all the More

by Ed42pr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Omar Abdel, David Chapman
Sep 23, 2015 -

Vandergriff Toyota responded

Hello Ed, We are ecstatic to hear that you enjoy all aspects of our dealership. We take great pride in providing a large array of services for our customers. If you have any questions, please feel free to contact us. Thank you, David Strawn - General Sales Manager (877) 880-5657.

September 11, 2015

60,000 mile service with oil change 60.000 oil change and service have had all service done at vandergriff with service rep bob brett excellent work and service always done right More

by rtdds20
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Brett
Sep 23, 2015 -

Vandergriff Toyota responded

Hello rtdds20, Thank you for your continued loyalty to Vandergriff Toyota. We are so pleased to hear that our exceptional service keeps you coming back! We look forward to seeing you again when your vehicle is ready for its next service! Sincerely, James Higdon – Service Manager (877) 841-3693.

September 10, 2015

Service and oil change for my 2014 Toyota Tundra Ryan Parker my service rep did an outstanding job servicing my truck. I brought my truck in last Saturday morning and he had me in and out within one More

by jfagan327
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Sep 17, 2015 -

Vandergriff Toyota responded

Hello jfagan327, We are delighted to hear that Ryan was able to meet your service needs quickly, and provide you with a stress-free service experience. Please let us know when your vehicle is ready for its next service. Thank you, James Higdon – Service Manager (877) 841-3693.

September 10, 2015

Annoying Noise and Vibration Diagnosis Although our 2010 Toyota ran fine and drove fine, it had an annoying noise and a slight vibration. After several months I finally took it to Vandergri More

by ghiaowner
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brandon Fearka
Sep 17, 2015 -

Vandergriff Toyota responded

Hello Henry, Thank you for sharing your experience with us! We are pleased to hear that Brandon was able to resolve your issue to your satisfaction! Please feel free to contact us should you need anything else. Regards, James Higdon – Service Manager (877) 841-3693.

September 10, 2015

Great People, Great Service We have taken our Toyotas to Vandergriff Toyota for the last 5 years and we have never been disappointed in the people or the service. Nancy Goodwin i More

by stewart
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Sep 17, 2015 -

Vandergriff Toyota responded

Hello Stewart, Thank you for your time and for your loyalty to Vandergriff Toyota. We are delighted to hear that Nancy has provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again! Sincerely, James Higdon – Service Manager (877) 841-3693.

September 08, 2015

Very good service and value for money I had very good experience with this dealer while buying the car. I have shortlisted the car which I wanted to buy through the internet and I have bee More

by Karthik Udupa
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Alex Reyes
Sep 17, 2015 -

Vandergriff Toyota responded

Hello Karthik, On behalf of everyone here at Vandergriff Toyota, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Alex and Martin were such a great help. Sincerely, David Strawn - General Sales Manager (877) 880-5657.

September 07, 2015

Impressive Customer Service! From the initial phone call to schedule service and throughout the process, Brett Cox was courteous and helpful. He provided me with a free rental car More

by Prius Owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Cox
Sep 17, 2015 -

Vandergriff Toyota responded

Hello Prius Owner, We are so glad to hear that Brett was so pleasant while assisting you with your Prius' check engine light. We hope you will think of us when your vehicle is ready for service. Thank you, James Higdon – Service Manager (877) 841-3693.

September 06, 2015

Replacement of recall parts Dealership ordered the parts when I called, let me know by phone when they arrived, made a tentative appointment since I wasn't sure when I could get More

by Recommend
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Floyd Gray
Sep 17, 2015 -

Vandergriff Toyota responded

Hello Recommend, Thank you for your very kind review. We are pleased to hear that we were able to fit you in, and help with your recall. We look forward to seeing you again when your vehicle is ready for its next service. Enjoy! Regards, James Higdon – Service Manager (877) 841-3693.

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