Vandergriff Toyota

On cloud 9 with my Toyota 2015 Mr. John GOLLIE, truly took care of us in an expeditious and professional manner. He is very knowledgeable and provided exceptional service. We also a Mr. John GOLLIE, truly took care of us in an expeditious and professional manner. He is very knowledgeable and provided exceptional service. We also appreciate his honesty! More

New Car Sales Management and Finance Team are deceitful. While my 2013 RAV 4 was in service I began to look around the new car sales floor and was very disappointed that not a single salesperson asked me if While my 2013 RAV 4 was in service I began to look around the new car sales floor and was very disappointed that not a single salesperson asked me if I needed help. I even sat at a chair in the middle of the sales floor and still no one approached me. I walked over to the management office and just stood near the door entrance for a few seconds and finally a gentleman from the sales floor asked if I needed assistance. I stated the original reason for my visit and that I would be in the market for another lease purchase within the next six months when my three-year lease was due to end. I was escorted to a desk and advised the sales rep of my preferred customer relationship with Toyota, having leased two RAV4's from that dealership. My salesperson did a fantastic job in the initial lease negotiations. That same day I decided to trade my 2013 RAV4 for a new lease on a 2015 Toyota Camry. In addition, the service department repaired my RAV4, it was under warranty, and the service representative did an outstanding job taking care of me during my visit. The finance department and the management staff at Vandergriff Toyota wrote up the transaction. A few days later, I received correspondence from Toyota Financial Services stating that I may be due a refund from the dealership for early termination of my lease trade in. I contacted the dealership finance department several times and left a message for a return call. Finally the finance department called and left a voice message on my phone that I needed to call the GAP insurance company and request the refund. I contacted the GAP insurance company and I was informed that Vandergriff Toyota had already requested the refund. I contacted the finance department and was told that the refund had been applied to the down payment. I asked where in the lease agreement would that information be found. I was told the total amount of the refund was added to my 1st months payment at the time of the sale. I told them that I did not sign any forms or authorize the dealership to take the GAP insurance refund as part of a down payment on the leased vehicle. I said show me the line item on the lease. The representative said that how the dealership does it. I let representative know that I am the one who should be in receipt of the refund and not Vandergriff Toyota and to let me know how they will handle this matter. I received a call back from the finance department that Vandergriff Totyota would be issuing a check to me in the full amount of the early termination of the lease for GAP insurance. I find this lease transaction a very deceitful practice and this experience lead me to question other aspects of my preferred customer relationship with this dealership. Almost two weeks later, several follow-up calls and one personal visit were I was given excuses about the reason for the check delay, In addition, I have examined my previous lease agreement with this dealership from 2013 and found another deceitful practice related to Optional Insurance. As of this writing, I still have not received my refund. This is not how to do business with a retired senior citizen. More

Very pleased with Vandergriff Toyota experience. I'm extremely pleased once again for an incredible serviceexperience from the Vandergriff Toyota team. The purchase of a new Highlander makes our 3rd I'm extremely pleased once again for an incredible serviceexperience from the Vandergriff Toyota team. The purchase of a new Highlander makes our 3rd vechicle bought from Vandergriff Toyota over the years. Everyone friendly as if very glad you are there. More

GREAT Nancy is a wonderful woman who knows her job, very compassionate with people and her job. good listener. she always take good care of my car. I am hap Nancy is a wonderful woman who knows her job, very compassionate with people and her job. good listener. she always take good care of my car. I am happy to know her because she will go extra mile to help her customers. Gabriel More

25,000 mile service: Nancy Goodwin is the best in keeping the customer informed of the work being performed. She was very receptive to suggestions and was very informative Nancy Goodwin is the best in keeping the customer informed of the work being performed. She was very receptive to suggestions and was very informative. No one has touched my tacoma since purchase and I am very happy with the way Vandergriff has taken care of my vehicle. Nancy Goodwin is a go getter with all her customers as you can see when watching her interact with them and the way she is always hustling around and besides just plain being friendly. More

Comfortable Wait I recently had my oil changed ar Vandergriff Toyota in Arlington, TX. I was promptly greeted in the service garage by Brandon Fearka. He took his ti I recently had my oil changed ar Vandergriff Toyota in Arlington, TX. I was promptly greeted in the service garage by Brandon Fearka. He took his time and explained the process. He pointed me inside to the service waiting room where they had a big screen tv and complimentary drinks and snacks. After it was over Brandon came to get me and showed me to my car. I was pleasantly surprised to see that my car had been washed. Great customer service. Thank you, Brandon!!! More

John Gollie Have Car Will Travel I have purchased four Toyota's from Mr. Gollie in 2013 & 2015. Mr. Gollie has a professional attitude and cares about his buyers. We the Martinez Fami I have purchased four Toyota's from Mr. Gollie in 2013 & 2015. Mr. Gollie has a professional attitude and cares about his buyers. We the Martinez Family enjoy his character and his patients. When we take our vehicles for service or maintenance, we contact Mr. Gollie to ensure that some service personnel are respectful and courteous to my daughters, wife and I. If I need to purchase another Toyota the following year, guess who I will be contacting? your are absolutely right " Mr. Gollie." Note: Rick Villareal (Rico) and Bobby Bret (Bob) from the service staff are very eager to assist me, they go on and beyond the call of Duty, just like Mr. John Gollie. More

How it's supposed to be Was looking for a used car for my son to go to college. Struck up a conversation with John Gollie at the dealership and immediately liked his easy-go Was looking for a used car for my son to go to college. Struck up a conversation with John Gollie at the dealership and immediately liked his easy-going manner. John maintained a professional no-pressure sales approach throughout. In the end, we found a car at another Toyota dealership but I trust John and would recommend him to anyone looking for a pleasant buying experience. Give him a try, you won't be sorry. More

fast excellence service by Floyd Gray & Toyota Service Team Fast and excellence service by Floyd Gray and the entire Toyota Team! We took our Toyota in for service Saturday afternoon and picked it up on Tuesd Fast and excellence service by Floyd Gray and the entire Toyota Team! We took our Toyota in for service Saturday afternoon and picked it up on Tuesday at noon. WoW More

Great service experience Excellent service experience! I came in for 30,000 miles service, I was greeted by Bobby Brett, everybody was friendly especially Bobby. My Tacoma ser Excellent service experience! I came in for 30,000 miles service, I was greeted by Bobby Brett, everybody was friendly especially Bobby. My Tacoma service was completed at the time promised, washed and clean. I will definitely be coming back for future service needs on my Tacoma truck. More