Vandergriff Toyota

Easy to lease or buy a car In my experience, it was so easy to communicate with the guys at Vandergriff Toyota to lease or buy a car,specially if you work with David Sabetrasekh In my experience, it was so easy to communicate with the guys at Vandergriff Toyota to lease or buy a car,specially if you work with David Sabetrasekh. He makes it easier for you and helps you to get the best deal. It is really a customer oriented dealership. More

Great service. I love not needing to wait a long time for regular maintenance. With the great customer service I received from Ryan, I will continue to bring my car I love not needing to wait a long time for regular maintenance. With the great customer service I received from Ryan, I will continue to bring my car for in service. More

Great customer service when I called. I called on a truck that I was looking at; however, it was already sold. Marcel was very helpful and returned my call a week later when they had somet I called on a truck that I was looking at; however, it was already sold. Marcel was very helpful and returned my call a week later when they had something come in that was close to what I was looking to purchase. I had already purchased another vehicle, but I found this dealership quite helpful. More

Disappointing Service We took our 2007 Prius in to have the ECM (Electronic Control Module) reset since we were informed by another auto repair place that Toyota had issued We took our 2007 Prius in to have the ECM (Electronic Control Module) reset since we were informed by another auto repair place that Toyota had issued a bulletin saying that after 80,000 miles the ECM on the '07 Prius' needed to be reset. We already had the engine diagnostics run at the other repair place and they said it was throwing inaccurate codes and this is why it needed to be reset. We dropped off the car with Vandergriff and I spoke service manager Brett Cox and he told me they would reset the ECM for a cost of $124. About an hour later I got a call from the tech working on the car and he said basically "I just ran the diagnostics and it is showing a code for hybrid water pump so I can do that repair work for $350." I told him we already had run the diagnostics at another repair place and it was throwing inaccurate codes and what I would like him to do was reset the ECM. He said that he did not know of any such procedure. He said there was no such thing as "resetting an ECM." He asked again if he could go ahead and replace the hybrid water pump. I said no, don't do anything I will just come and pick up my car. He said, ok but that will be a charge of $125. I asked why and he said it was for running the computer diagnostic. I told him I did not ask to have that run - I already had it run at another repair place. I called the service manager TJ Hamilton and it went right to voicemail. I left a message for him but he never called me back. The next day I got a call from someone else at Vandergriff and they apologized and said the tech that worked on my car was not very experienced and he did not understand about resetting the ECM. He said that he got a master technician to work on my car and he did reset the ECM. I picked my car up the next day and paid the $124 as agreed. The car is running fine now and no codes are being thrown. This was a very disappointing experience since the tech working on my car did not do the procedure I had requested and did not even know how to do it. Following up here about one week later: I did get a call back from TJ Hamilton a few days after I called him and he offered to refund the money I paid for the repair. I said that would be great but so far I have not seen any refund show up in my bank account...I don't know if it will come through or not. More

Service Advisor went Above and Beyond Brett Cox was a pleasure to work with! I typically do not request a service advisor but from now on I am going to request Brett. He went above and b Brett Cox was a pleasure to work with! I typically do not request a service advisor but from now on I am going to request Brett. He went above and beyond in getting the job done! I had to order a replacement part on Friday when I came in for a scheduled service visit and it didn't come in until Saturday morning which is the busiest time for service. Brett with his service technician background took it upon himself to get the part installed. This probably saved me and hour of two of waiting. Great Job Brett! Look forward to working with you in the future! Roger J. More

Discussion of our possible next purchase Excellent advice concerning the best types of vehicles that would fit our needs. We had a very good experience on our last purchase of a 2013 Highlan Excellent advice concerning the best types of vehicles that would fit our needs. We had a very good experience on our last purchase of a 2013 Highlander (maybe our best vehicle ever!!) through Mr. Gollie and he gave us some good pointers on things we should consider for our next purchase. He helped us narrow down to two Toyota's that might best fit our needs. More

Considerate Service Brett Cox was very kind to expedite my service experience since I was waiting with my 5 month old baby in the lobby. He was very polite and I hope to Brett Cox was very kind to expedite my service experience since I was waiting with my 5 month old baby in the lobby. He was very polite and I hope to work with him again in the future. More

Above and beyond Customer Service Mr. Gollie took the time with me in buying my new vehicle. He is very knowledgeable and most of all HONEST! I would definitely recommand Toyota Vander Mr. Gollie took the time with me in buying my new vehicle. He is very knowledgeable and most of all HONEST! I would definitely recommand Toyota Vandergriff in Arlington to my family and friends. More

2012 Camry hybrid I'm a repeat customer . I was very pleased with the service . Nancy Goodwin took care of me In a excellent manner. I will come back. I'm a repeat customer . I was very pleased with the service . Nancy Goodwin took care of me In a excellent manner. I will come back. More

Well pleased with Vandergriff Toyota, I am a repeat customer. As usual, I am very well pleased with Vandergriff Toyota, their sales staff, & my 2016 Tacoma SR5. This 2016 is fourth conse I am a repeat customer. As usual, I am very well pleased with Vandergriff Toyota, their sales staff, & my 2016 Tacoma SR5. This 2016 is fourth consecutive Tacoma, I have either bought or leased, from Vandergriff. More