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Vandergriff Toyota
Arlington, TX
1,275 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,275 reviews
October 21, 2015
Super Excellent deal for New 2015 Toyota Yaris LE I am a very proud owner of a brand bew 2015 Toyota Yaris LE 4Dr Clasic Silver color, due to the excellent salesmanship of Michael Vuong Pham and his t I am a very proud owner of a brand bew 2015 Toyota Yaris LE 4Dr Clasic Silver color, due to the excellent salesmanship of Michael Vuong Pham and his team of Finance Manager-Eddy Vargas and Chris B.. I came in on a Thursday afternoon and immediately was setup with the paperwork and test driving by Michael Pham who showed me all the features on this vehicle and the warranty policy matters that came with it. I immediatelt felt that I was in safe hands of a well established Dealership and their seasoned staff member. I was the proud owner of this new vehicle within 2 hours and Michael even helped personally delivering the new vehicle to my home driveway in Grand Prairie, Texas, since I had to drive my own 2011 Toyota Camry as well. Therefore, I highly recommend Micahel Pham for your future Toyota purchases. More
by Ronald_Arif
Employees Worked With
Michael Vuong Pham / Internet Sales
October 20, 2015
Excellenr Nancy Goowin is the best. She took care of my car and explained everything. I have used her several times and she always is very friendly and helpful Nancy Goowin is the best. She took care of my car and explained everything. I have used her several times and she always is very friendly and helpful. More
by Bill S
Employees Worked With
Nancy Goodwin
October 18, 2015
"Continued Excellence" From Sales to Service Departments, continued excellent customer service. I have purchased my 4th new car (leased) on September 21, 2015. I went to N From Sales to Service Departments, continued excellent customer service. I have purchased my 4th new car (leased) on September 21, 2015. I went to Nancy Goodwin when I first arrived at the dealership. She is always ready to help. I ask her to recommend someone to help me with a new lease. Nancy introduced me to Mr. Phillip Bergerson in Sales. He was very gracious and understanding of my financial situation. Phillip prepared my offer and then introduced me to Mr, Eddie Vargas in the Finance Department. Mr. Eddie Vargas did an excellent job explaining the financial arrangement of my lease. When a customer purchases a new car four times in a row, then the Dealership is doing an excellent job. More
by janet123
Employees Worked With
Phillip Bergeron, Eddie Vargas, Nancy Goodwin
October 16, 2015
Recalls according to Toyota company Excellent, courteous service. Waiting area was comfortable and convenient. general staff was helpful and courteous, as well. Filling out this ppart o Excellent, courteous service. Waiting area was comfortable and convenient. general staff was helpful and courteous, as well. Filling out this ppart of the survey is not expedient nor succinct. More
by Recalls
Employees Worked With
Ryan Parker
October 15, 2015
Continued Excellence Nancy never ceases to amaze me. I had a simple recall on my Toyota Avalon for a rear speaker replacement. She called to let me know the parts were ava Nancy never ceases to amaze me. I had a simple recall on my Toyota Avalon for a rear speaker replacement. She called to let me know the parts were available and she also choose a convenient time to do the work. Finally, rather than have me wait 2-3 hrs., she arranged a ride home without even being asked. Great service Thanks - Jim More
by Jim
Employees Worked With
Fernando Ortega, Nancy Goodwin
October 13, 2015
got it fix Bob Brett is always there to help. He is amazing! Keep up the good work!He is making sure that he will help you to the best he can. Bob Brett is always there to help. He is amazing! Keep up the good work!He is making sure that he will help you to the best he can. More
by rey682
Employees Worked With
Bobby Brett
October 12, 2015
Great Service Ryan was quick to let me know the issue and when and how it would be fixed. Always professional and with a pleasant disposition I look for Ryan when Ryan was quick to let me know the issue and when and how it would be fixed. Always professional and with a pleasant disposition I look for Ryan when I needed any service at Vandergriff. Thanks again Ryan More
by Greg17
Employees Worked With
Ryan Parker
October 11, 2015
Very professional dealership, sales staff and managers! I recently purchased a new Toyota Camry from John Gollie. John is very easy going and knowledgeable. He is not the high pressure type. I am very pleas I recently purchased a new Toyota Camry from John Gollie. John is very easy going and knowledgeable. He is not the high pressure type. I am very pleased with Vandergriff Toyota and John Gollie. Also, I am very impressed with the staff and management of Vandergriff Toyota overall. I highly recommend Vandergriff Toyota. I'm really enjoying my new Toyota! More
by GoCowboys1
Employees Worked With
John Gollie
October 10, 2015
No customer service, you're just a sale to them When I was rear ended recently, I had only 5 days to buy another car before I had to turn in the insurance company's rental. I panicked and bought the When I was rear ended recently, I had only 5 days to buy another car before I had to turn in the insurance company's rental. I panicked and bought the first car I test drove, a 2002 RAV 4 from Vandergriff Toyota with only 65,000 miles on it. I thought it was a good buy despite the car's age. I paid $7,500 incl TTL. Yep, it had problems from the very beginning. I heard a grinding noise and took it to Service King. They said it had been in a major wreck (wreck not listed on the car fax) and the wheels needed alignment. The fender lining was loose and was rubbing on the front tire. The car, being only a few days off the lot, was of course not under any warranty. I called Vandergriff and they wanted to charge me $114 for parts only to replace it. I didn't want to know the labor costs. Over the next few days the transmission started acting funny and when the engine light came on, I took the car to Auto Zone. The diagnostic said it was a transmission part that had been a part of a Toyota recall. I didn't drive the car for days, relying on my daughter to take me to and from work. Basically when I accelerated, the gears switched to neutral. I finally hobbled to the dealership and they refused to fix anything for free. The recall had run out in 2012 and Vandergriff wanted to charge me between $1,000-$3,000 to fix it, making a 13-year old car cost me over $10,000. I refused and asked if I could trade it in for another car. The salesman, Glenn Byrd, wouldn't quote me a trade in value on this car I had for only 2 weeks. He said he had to "ask his manager." I waited and waited at the dealership, texting the now absent Glenn the whole time. I got to the dealership at 9 that morning and left at 1:30, after 4 1/2 hours of waiting. I went to another dealership and traded my two-week old $7,000 RAV 4 in . . . for $3,500. The sales manager at the new dealership said he wasn't even considering all the problems that car had, and that $3,500 was as high of a value that he could go. So basically I paid double at Vandergriff what the car was worth. Nice. It was only two weeks off the sales lot and I had driven it less than 100 miles. And Vandergriff wouldn't help me at all. The worst thing is that late that same night, after waiting 4 1/2 hours earlier in the day, Glenn called me and said he had other customers and that's why he couldn't take care of me. He said "I should've let them help me but now it's too late ... I jumped the gun." (Since I went to a different dealership). If he would've been truthful from the beginning and agreed that he sold me a lemon for twice the price and didn't have the time or desire to help me, at least he would be honest. Good luck if you decide to buy from these people. They have NO customer service from sales to the service department. You're just a number to them. More
by UnhappyWith2002
Employees Worked With
Service manager, Glenn Byrd
October 09, 2015
Fast, efficient, courteous, and friendly. Nancy Goodwin in the service department at Vandergriff Toyota has always given me a pleasant experience when my Toyota Van or Prius C needs oil change Nancy Goodwin in the service department at Vandergriff Toyota has always given me a pleasant experience when my Toyota Van or Prius C needs oil changes, inspections, warranty service, or routine preventative service. She is always following up with any questions I may have, such as, any callbacks on my vehicles. Everyone needs a Nancy Goodwin for their sound mind of vehicle performance, Thank you Nancy, and Vandergriff Toyota for your "Outstanding Performance" - Edwin Wells. More
by Papageno
Employees Worked With
Nancy Goodwin
