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Vandergriff Toyota
Arlington, TX
1,279 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,279 reviews
November 18, 2015
Service Beyond My expectation! I came in late on a Tuesday afternoon around 5pm and expected to wait for a long time or not be serviced at all. I was greeted immediately by Floyd wh I came in late on a Tuesday afternoon around 5pm and expected to wait for a long time or not be serviced at all. I was greeted immediately by Floyd who took care of setting up the servicing for my Toyota Corolla. They had a very nice area waiting area with complimentary beverages, snacks and big screen TV which was wonderful. Before I knew it Floyd came back and said my car was ready. I really appreciate the fast and friendly service, Floyd represented his company well! Vandergriff Toyota really has it going on!!!! More
by Laurie B
Employees Worked With
Floyd
November 14, 2015
Nancy Goodwin always goes the extra mile I have been going to Vandergriff Toyota for 12 years. In the past 6 years Nancy Goodwin has handled the service on all my vehicles. She is always ther I have been going to Vandergriff Toyota for 12 years. In the past 6 years Nancy Goodwin has handled the service on all my vehicles. She is always there for you. Never to busy to insure the job is done right, and does everything she can to get you in and out a quickly as possible. Plus, she always looking at ways to save you money. I vote Nancy as #1 service employee for every service trip !!!! More
by Walter
Employees Worked With
Nancy Goodwin
November 14, 2015
Great and easy experience This was our first visit to Vandergriff. So glad we went! Sam was extremely patient, helpful and professional! The price of the car was also lower th This was our first visit to Vandergriff. So glad we went! Sam was extremely patient, helpful and professional! The price of the car was also lower than any other comparable car at other Toyota dealers. More
by Kdl5
Employees Worked With
Sam Bawab, Robert Cook
November 14, 2015
30,000 mile service I leased a vehicle just over a year ago from Vandergiff Toyota in Arlington, TX. About 3 months into the lease, my transmission "went bad". I was told I leased a vehicle just over a year ago from Vandergiff Toyota in Arlington, TX. About 3 months into the lease, my transmission "went bad". I was told that something got into the transmission, metal dust or something, and that this was a fluke. They changed my transmission without notice, and when I picked it up, they just said that it was basically their decision to replace it, since I'm not technically the "owner", as I have a lease contract. Not a good first impression for customer service. My thoughts regarding rolling over this lease into a purchase have changed. I was not made to feel that I'd bought a quality product, and that the dealership would give me a courtesy call when some major repair like a complete transition changed would be necessary just three months into a lease. I was livid. So, I went back to Hurst, to the dealership where I signed the lease. Their hands were tied because I had it serviced at Vandergriff, and they did confirm that, per my contract, it is up to the dealership how they choose to handle a major repair on a lease. So, there I was, losing confidence in Toyota, but I thought, maybe this is not a Toyota problem, this is a Vandergriff customer service problem. Please at least call a customer who is in the process of regaining confidence regarding your brand after all the recall issues in the past, and inform her of her options, if there be any, and sure up your chances for a renewed lease and a lifetime of service and purchases. I do have a son who will be going to college next year, and my daughter highly recommended me to you after she got a fabulous deal on a lease. It just seemed to be about the repair money here at Vandergriff. Out with old, in with the new transmission. No courtesy call, and not the best treatment as I questioned the process. The manager was called in, because I was ready to ask for a new vehicle. But, that wasn't possible. Here I am a year into the lease, and I come here for service because I live in Arlington. I come in for my prepaid service. I know I will pay nothing, because I paid some extra at the onset of the lease so that this would be an easy process for the life of the lease. Now, the serviceman wants to know if I want to "upgrade" my service. I tell you, the product may be good, but Vandergriff continues to leave a bad taste in my mouth. I asked, at 9:30AM on a Saturday, the only day I can come to have service done because of my job hours, how long? The service man says, "hours". I say, how many HOURS..... three, five? "Uh, maybe three". Wow, no consolation! And, no way to book an appointment on Saturday. I guess that's a policy across the board at Toyota in the DFW Metroplex, no Saturday appointments. But why? Anyway, I'd travel to Hurst to get better customer service and to feel like you are more than dollar signs when you walk in the door. I'm disappointed, and I only come here for convenience. I asked a serviceman for a chair, because their is a desk area, to work at, while you wait. He explained, "Well, they've done a remodel, (not sure I agree, because it looks exactly the same as before) and there are two chairs at the desk , not three, as before. It is crowded. I said, "I'm a teacher, I'd like to get some work done while I wait", but no effort whatsoever to get a chair in this chair-filled place. He never seemed to move from his desk. Please hold a class on customer service! It's not that hard to find an extra chair on a crowded Saturday in a dealership that won't take service appointments. Yikes! More
by hammondkimmy
Employees Worked With
not sure, and didn't ask
November 10, 2015
Kenneth Robinson was Awesome!! :) After retiring from Overseas Japan and just flying in the previous mrng 3am, we picked up our vehicle from the Storage Facility at CSR, Dallas VPC 95 After retiring from Overseas Japan and just flying in the previous mrng 3am, we picked up our vehicle from the Storage Facility at CSR, Dallas VPC 957 Heinz Way Grand Prairie, TX 75051. The Storage Facility per their guidance and lack of DECISIVENESS changed the battery the same day, leaving our Lexus in "LIMP HOME MODE" (their terms) which prevented the vehicle from moving faster than 20mph...We limped in to Vandergriff, Mad, Confused, Angry and Irate. However Kenneth Robinson came through for us!!! He was able to put us at ease and actually to our amazement got our Lexus into the Toyota facility within minutes. Keep in mind we are still going thru Serious Jet Lag, School enrollment concerns, Repairing what the Renters left, License Renewal Issues, Expired Tags, Rental return time limits... Per Kenneth's guidance, knowledge and insight we hope the Storage Facility reaches out to Vandergriff and changes the Battery 3 days before per their submission requirements and from there reaches out to Toyota, Lexus or any Mechanic in order to help military families or anyone. Me and my Wife Thank You So much Kenneth Robinson, the Mechanic on duty and the very courteous Vandergriff TEAM!! :) :) 21 yr Retired Marine Oohrah!! More
by LimpMode
Employees Worked With
Kenneth Robinson
November 10, 2015
Great Experience Adan Serna was very professional in appearance and attitude. Also, the customer service was remarkable from start to finish with friendly personalitie Adan Serna was very professional in appearance and attitude. Also, the customer service was remarkable from start to finish with friendly personalities that made me very comfortable. There was no pressure to buy anything rather, Adan diligently searched for a vehicle that fit my needs and budget. I left Vandergriff Toyota with new friends and an amazing new car. More
by Newgrad
Employees Worked With
Adan Serna
November 08, 2015
Great Service I have brought my cars to Vandergriff Toyota for several years now. I always ask for Nancy Goodwin. She is always a pleasure to work with. I have brought my cars to Vandergriff Toyota for several years now. I always ask for Nancy Goodwin. She is always a pleasure to work with. More
by Rick
Employees Worked With
Nancy Goodwin
November 07, 2015
Wonderful experience We went in to Vandergriff Toyota expecting to test drive a few cars as we were just exploring options at that time. Eric Hill greeted us on the lot - We went in to Vandergriff Toyota expecting to test drive a few cars as we were just exploring options at that time. Eric Hill greeted us on the lot - very unassuming gentlemen. He asked questions, answered ours and helped us decide on the car that met our needs. From start to finish, he didn't pressure, wasn't arrogant, and truly worked to make this a pleasant experience. We are used to high pressure salesman, and his approach was such a welcome change. He worked hard to negotiate a deal that we were happy with and stayed with us throughout the process. He is an asset to Vandergriff, and we will buy any future cars from Eric Hill. Kind, knowledgable and caring. More
by terricummings
Employees Worked With
Eric Hill
November 05, 2015
PLEASANT Bob was very easy to work with and answered all my questions. I will ask for Bob the next time I come in for service. Bob was very easy to work with and answered all my questions. I will ask for Bob the next time I come in for service. More
by harley98
Employees Worked With
Bobby Brett
November 05, 2015
Excellent Service I had a Truck problem it would not start. So my Truck was towed to Vandergriff Toyota since this dealership was the closest. I called and talked to Na I had a Truck problem it would not start. So my Truck was towed to Vandergriff Toyota since this dealership was the closest. I called and talked to Nancy Goodwin. Once I got there Nancy took care of me and my needs. She has excellent costumer service and is a wonderful Lady. Vandergriff should be very proud of Nancy, it is indeed very hard to have such a happy and great employee such as Nancy. I know for sure if I have any Truck problems, I will be going to Vandrgriff and see Nancy. Thank you Sabine Warwick More
by Sanna0226
Employees Worked With
Nancy Goodwin
