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Vandergriff Toyota

Arlington, TX

3.5
1,279 Reviews

1000 Interstate 20 West

Arlington, TX

76017

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Showing 1,279 reviews

December 17, 2015

MY TOYOTA EXPERIENCE With my purchase of my first car I chose TOYOTA VANDERGRIFF Through a recommendation from a family member and the whole experience was smooth and enjo More

by MIKE.A.S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CHARLES GAINES, JESUS SOTO,, Yousef Abdel
Dec 22, 2015 -

Vandergriff Toyota responded

Hello Mike! Thanks for taking the time to leave your review. We're so glad that Charles was able to make your car buying experience so enjoyable, and that you felt well taken care of throughout the whole process. We hope to see you again when your car is ready for its first service visit! Regards, Vandergriff Toyota

December 17, 2015

Dashboard order Called in to ask info on a dashboard for my Solara due to poor quality and Juan Delgado was very helpful a d professional . He answered all my questio More

by AuroraD01
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Delgado
Dec 22, 2015 -

Vandergriff Toyota responded

Hi there Aurora! We're so glad that Juan was able to address your needs and make sure your parts were ordered quickly. Please let us know if we can be of any further assistance! Regards, Vandergriff Toyota

December 17, 2015

Pleasantly surprised Took my 2008 RAV4 to get oil change (with coupon), tire rotation (with coupon), gas door adjustment (it was rubbing when opened) and the rear passenge More

by SKW0749
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Dec 22, 2015 -

Vandergriff Toyota responded

Hello SKW0749! Thanks for the great rating. We're so glad to hear that you and your RAV4 were so well taken care of! We do our best to extend as many savings opportunities as we can to ensure that you can keep your vehicle maintained at a reasonable price, and it's great to know that those savings were passed along to you. We look forward to seeing you for your next service visit! Regards, James Higdon - Service Manager

December 14, 2015

Mo Sayed at Vandergriff Toyota Outstanding service and attention to detail. Did what he said he would do without having to be reminded. Mo treats you with respect and respects your More

by Donchuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mo Sayed
Dec 15, 2015 -

Vandergriff Toyota responded

Thanks for your wonderful feedback, Donchuy! We're glad to hear that Mo was sensitive to your time, and made sure that everything was handled quickly and efficiently, while still remaining thorough and attentive to your needs. We hope to see you again in the future! Regards, David Strawn - General Sales Manager

December 14, 2015

Oil change and 16 point inspection No presure for other services with no sales pitch and given an itemized breakdown of inspection with reccomended future services with prices and estim More

by Layton.ronald
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Brett
Dec 16, 2015 -

Vandergriff Toyota responded

We're happy to hear that you felt at ease, and were well informed through the process of your vehicle's service, Layton! We hope to see you for your next service visit. Regards, James Higdon - Service Manager

December 13, 2015

Great Service I took my Camry in Friday for its first maintenance service, Floyd Gray was so kind and took care of me. I was in and out in a hour. Thanks Floyd, I w More

by kwj007
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Floyd Gray
Dec 15, 2015 -

Vandergriff Toyota responded

Hello kwj007! We're so glad to hear that Floyd took such great care of you, and made sure your Camry was in and out for service as quickly as possible. We look forward to seeing you on your next service visit! Regards, James Higdon – Service Manager

December 13, 2015

Excellent Service I brought my car in to get routine service done. Juan Delgado assisted me and went above and beyond to make sure that I was taken care of. I hate gett More

by Lauren
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Delgado
Dec 15, 2015 -

Vandergriff Toyota responded

It's great to hear that Juan was able to take a situation that you typically hate, and make it so pleasant for you, Lauren! We're happy to know that he extended top notch service to you, and you felt so well taken care of. We appreciate your recommendation, and hope to see you again in the future! Regards, James Higdon – Service Manager

December 12, 2015

Great customer service My first time to own and have service done on my Land Cruiser. Great experience! I was very skeptical about waiting because nobody does service in the More

by RAB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Dec 15, 2015 -

Vandergriff Toyota responded

Hello RAB! Thanks for your feedback. We're so glad to hear that Nancy was able to make sure that your service visit went smoothly, and that everything was completed within the time that was estimated! We hope to see you again for your next service visit. Regards, James Higdon - Service Manager

December 12, 2015

Fast and professional service This is the second time I have taken my car in to the dealership. The first time was for a TPI warning. Instead of just topping of the tires, they w More

by Russ
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Robinson
Dec 15, 2015 -

Vandergriff Toyota responded

Hello Russ! Thanks for the great feedback. It's wonderful to hear that Kenneth has continued to extend great service to you and is thorough in making sure your vehicle is taken care of. We are so glad you're happy with the customer care you've received, and we look forward to seeing you again in the future. Regards, Vandergriff Toyota

December 12, 2015

Awesome Service Indeed i had to get services for my truck, and there was a noise I could hear coming from my truck. I scheduled the service over the internet for a Tuesday a More

by Sanna0226
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Delgado
Dec 15, 2015 -

Vandergriff Toyota responded

It's so great to know that Juan was able to take care of your truck so thoroughly, Sabine! We're glad that he found the source of the problem and fixed it quickly. We're also happy to hear that you enjoy our facilities! We look forward to seeing you again soon. Regards, James Higdon – Service Manager

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