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Vandergriff Toyota

Arlington, TX

3.5
1,275 Reviews

1000 Interstate 20 West

Arlington, TX

76017

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Showing 1,275 reviews

December 30, 2015

Good service This was my first time to take my car for service at this dealership.dealership. Kenneth Robinson attended me showed professionalism in dealing with m More

by abtolo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kenneth Robinson
Jan 04, 2016 -

Vandergriff Toyota responded

Thank you for taking the time to leave your feedback, abtolo. We're so happy to hear that Kenneth took such great care of you and your car, and that you felt well accommodated. We hope to see you again for your next service visit! Regards, Vandergriff Toyota

December 29, 2015

Amazing service! Floyd, Todd and James provide the best customer service. There was a misunderstanding on my part yet they still took care of me and my car and were tr More

by LAlsibarHernandez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Floyd Gray, Todd and James Higdon
Dec 30, 2015 -

Vandergriff Toyota responded

Thanks for the feedback, LAlsibarHernandez! We are so glad to hear that Floyd, Todd and James were all able to work together to turn this misunderstanding around and ensure that you still had an excellent experience. We appreciate your loyalty, and look forward to seeing you again soon! Regards, Vandergriff Toyota

December 28, 2015

Ryan Parker-service I brought my car in for routine service. Ryan Parker is always helpful and treats me with respect. He found some small replacement parts I needed an More

by kathleen5530
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Dec 29, 2015 -

Vandergriff Toyota responded

Hello Kathleen! Thanks for sharing your feedback. It's wonderful to hear that Ryan continues to extend such great service to you, and that he goes above and beyond to ensure that you are well taken care of each time you bring your car in for service. We look forward to working with you again in the future! Regards, Vandergriff Toyota

December 28, 2015

New car Had not bought a new car since 2005 so was very uneasy about shopping for one.Visited several other dealers and talked to Jim Wesbrooks at Vadergriff, More

by Tommy W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Westbrooks
Dec 29, 2015 -

Vandergriff Toyota responded

Thanks for the great feedback, Tommy! We're so happy to hear that Jim was able to ease your concerns and make your car buying experience so pleasant. It's wonderful to hear that he took his time to go over all of your options with you, and to make sure you were aware of all of the features and details of your purchase. We hope you're enjoying your Camry, and we look forward to the opportunity to work with you again soon! Regards, Vandergriff Toyota

December 19, 2015

Great First Maintenance Experience I brought my Scion FR-S in for its first scheduled maintenance a month early. Not only did Juan Delgado provide the covered service without questioni More

by happy_FR-S_owner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Delgado
Dec 22, 2015 -

Vandergriff Toyota responded

It's great to hear that Juan took such excellent care of you and your Scion, happy_FR-S_owner! We're so glad that he was able to ease your concerns and instill confidence in our service center with his patience and attention to detail. We look forward to seeing you again for your future automotive needs! Regards, Vandergriff Toyota

December 18, 2015

Installation of side moldings Included in my sale of a new Camry was the installation of side moldings. Before they had time to set up my appointment, I was at the dealership for More

by jm1950
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jackie Martin, Jackie Martin
Dec 22, 2015 -

Vandergriff Toyota responded

Hello jm1950! We're so happy to hear that Jackie was able to accommodate you during your latest visit to our dealership. We know how time consuming it can be to have to go back and forth between appointments, so we're glad she was able to take care of your installation on the same trip! We hope to see you again for your next service visit. Regards, Vandergriff Toyota

December 17, 2015

Pleasantly surprised Took my 2008 RAV4 to get oil change (with coupon), tire rotation (with coupon), gas door adjustment (it was rubbing when opened) and the rear passenge More

by SKW0749
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Dec 22, 2015 -

Vandergriff Toyota responded

Hello SKW0749! Thanks for the great rating. We're so glad to hear that you and your RAV4 were so well taken care of! We do our best to extend as many savings opportunities as we can to ensure that you can keep your vehicle maintained at a reasonable price, and it's great to know that those savings were passed along to you. We look forward to seeing you for your next service visit! Regards, James Higdon - Service Manager

December 17, 2015

MY TOYOTA EXPERIENCE With my purchase of my first car I chose TOYOTA VANDERGRIFF Through a recommendation from a family member and the whole experience was smooth and enjo More

by MIKE.A.S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
CHARLES GAINES, JESUS SOTO,, Yousef Abdel
Dec 22, 2015 -

Vandergriff Toyota responded

Hello Mike! Thanks for taking the time to leave your review. We're so glad that Charles was able to make your car buying experience so enjoyable, and that you felt well taken care of throughout the whole process. We hope to see you again when your car is ready for its first service visit! Regards, Vandergriff Toyota

December 17, 2015

Dashboard order Called in to ask info on a dashboard for my Solara due to poor quality and Juan Delgado was very helpful a d professional . He answered all my questio More

by AuroraD01
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Juan Delgado
Dec 22, 2015 -

Vandergriff Toyota responded

Hi there Aurora! We're so glad that Juan was able to address your needs and make sure your parts were ordered quickly. Please let us know if we can be of any further assistance! Regards, Vandergriff Toyota

December 14, 2015

Mo Sayed at Vandergriff Toyota Outstanding service and attention to detail. Did what he said he would do without having to be reminded. Mo treats you with respect and respects your More

by Donchuy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mo Sayed
Dec 15, 2015 -

Vandergriff Toyota responded

Thanks for your wonderful feedback, Donchuy! We're glad to hear that Mo was sensitive to your time, and made sure that everything was handled quickly and efficiently, while still remaining thorough and attentive to your needs. We hope to see you again in the future! Regards, David Strawn - General Sales Manager

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