Vandergriff Toyota

Oil change I love going to Nancy Goodwin at Vandergriff she's such a hoot brightens my day and never tries to get me to do more than is needed on my car I don't I love going to Nancy Goodwin at Vandergriff she's such a hoot brightens my day and never tries to get me to do more than is needed on my car I don't know that I would go there if it wasn't for her! More

Terrible Service! Vandergriff representative called me on 4/29 and offered me a free oil change and 10 points inspections for free. This was to try to get me back to h Vandergriff representative called me on 4/29 and offered me a free oil change and 10 points inspections for free. This was to try to get me back to have service with them since I haven't been there to service my truck. I accepted it and scheduled an appointment on 4/30 with Kenneth Richardson. I showed up on time. The greeter was marginally OK. Seems like she is doing me a favor instead of treating me as a money paying customer. I told her about the deal and also I would like for the mechanics to inspect the U-joint or Universal joint of my truck. She went in and talked to Kenneth. Then Kenneth showed up without even addressing me. So I told him about the deal and I would like to check the U-joint to see if there is anything wrong. He wrote it up almost unwillingly. Got the paper work into the truck and called me a van to take me home. A couple of hours later Kenneth called and stated my truck was ready. So I went up there to pick it up. I checked in with Kenneth and he pointed me to the cashier's direction. I checked with the cashier. She had to call Kenneth saying that he hasn't finished with the paperwork. He showed up and got the paper work and went back to his desk and then returned. Then the cashier told me that it's going to cost $50+. I told her about the deal, and she called Kenneth and he said that he didn't hear anything about it. He called in the service manager Bill something showed up. Also, no manners at all. I told him about the deal, and of course he said that there was no such deal offered. And he was supposed to be in charge of marketing and he was not aware of the deal. So I ended up paying for it.. Rating for Greeter : C, Rating for Service advisor: F, rating for cashier B, rating for driver who took me home: A, rating for service dept marketing: F. I was not happy with the attitude of the service advisor, terrible towards customer!! Will not use you guys again. And I bought 2 vehicles from this dealership in 2012. Now it's all forgotten. I was looking to add and SUV, so I am sure this dealership will not be the one I would buy my SUV from. From manager to greeter, they have no concept of customer satisfaction. Unhappy customer means no business! Never discuss the items marked in yellow in my inspection report. I am wondering if the oil and filter actually get changed. More

Great Customer Service I took my 2016 Toyota Tacoma in for its first 5k oil change, I was extremely satisfied with my level of service. So much so we ended up buying a secon I took my 2016 Toyota Tacoma in for its first 5k oil change, I was extremely satisfied with my level of service. So much so we ended up buying a second vehicle while I was there. Great job to the Vandergriff Team!! More

Best car care I took our cat in for the 60,000 mile service and I have to admit the service was excellent!! From the moment I got there until I was back in my car. I took our cat in for the 60,000 mile service and I have to admit the service was excellent!! From the moment I got there until I was back in my car. The work done was excellent they helped look at tires and even gave me a pricing on different tires and with all the work that was done I was only there a couple of hours! Great work done on the car. More

Call Nancy Goodwin at Vandergriff !!! Had my 2016 Tacoma in for 25k service with Nancy Goodwin and as always I was in and out with ease. Service with a smile and customer service on steroi Had my 2016 Tacoma in for 25k service with Nancy Goodwin and as always I was in and out with ease. Service with a smile and customer service on steroids !!!! Free coffee while you wait too !!!! Getcha pull !!!! More

Service Nancy Goodwin is always very friendly and helpful even for the smallest repair. She has worked with us for the last six years. I always ask for Nancy Nancy Goodwin is always very friendly and helpful even for the smallest repair. She has worked with us for the last six years. I always ask for Nancy !!!!! More

John Nguyen, is a great sales person, friendly,knowable Everyone at dealership was so friendly, and helpful. John Nguyen is our sales person, he is very nice, and friendly, helpful with everything. Thanks J Everyone at dealership was so friendly, and helpful. John Nguyen is our sales person, he is very nice, and friendly, helpful with everything. Thanks John More