Vandergriff Toyota

Wonderfull Sales Service I love this dealership for their great customer caring as well as their assistance is helpful. So, I have received the good recommendation for my favo I love this dealership for their great customer caring as well as their assistance is helpful. So, I have received the good recommendation for my favorite new vehicle. John Frymire is the man to communicate. More

Great Dealership and Staff My experience with this dealership has been excellent and in my opinion is one of the best in Texas for a reason. I am sure this begins at the top fro My experience with this dealership has been excellent and in my opinion is one of the best in Texas for a reason. I am sure this begins at the top from the General Manager and is reflected all the way down to Management, Sales, Finance and Delivery. I have been a Toyota owner for almost 20 years and bought my 2016 Toyota Tacoma TRD Sport from this dealership and highly recommend them. More

Professional Service Experience Special ordered parts for my 2016 Toyota Tacoma TRD Sport which my sales guy John Nguyen assisted with after the sale and Jackie Martin took care of t Special ordered parts for my 2016 Toyota Tacoma TRD Sport which my sales guy John Nguyen assisted with after the sale and Jackie Martin took care of this parts special order, installation and service with professionalism and courtesy that is hard to find. Great job John and Jackie. More

Surprisingly pleasant experience! Took my Venza in for service- Bob Brett is the man to see. Straightforward and honest- advised me on additional work that needed to be addressed with Took my Venza in for service- Bob Brett is the man to see. Straightforward and honest- advised me on additional work that needed to be addressed with zero pressure. Had a great conversation with Bob and the technician that would be working on my car - cool. Thanks for a good experience, " it didn't suck!" More

Great service as usual Bob went above and beyond as usual! I took my truck for regularly scheduled maintenance, and he mad sure absolutely everything was perfect. This serv Bob went above and beyond as usual! I took my truck for regularly scheduled maintenance, and he mad sure absolutely everything was perfect. This service dept. is definitely top notch! More

Terrible Service I purchased a used Jeep Rubicon everything started when the night I purchased it that I left the dealership and got to the stop light and realized it I purchased a used Jeep Rubicon everything started when the night I purchased it that I left the dealership and got to the stop light and realized it only had 50 miles until empty on gas. That put a bit of a sour taste in my mouth. We also noticed when we were test driving it that the tire pressure light was one. It has brand new tires on it we just thought maybe one was low and we would put some air in it and it would be fine. A week after the purchase we had a pretty severe rain storm and we found out there was a leak in the A-pillar door on the driver side. Now this is pretty common on jeeps and its a super easy fix. At this point for the price that we paid for the Jeep and these being super easy fixes we went back up there to see if Vandergriff Toyota would fix them. They said yes they would, gave me a loaner and said they would call us when it was ready. I pointed out the leak in the roof to 2 different people and we went on our way. 2 days later we got a call asking where the leak was again because they couldn't find it. 2 days after that we were told they had to replace all 5 tire sensors and that was too expensive and they weren't going to do it. I told them fine then let me come get my jeep today and of course it was at a Jeep dealer (or so I was told) and they wouldn't have it back today. They ended up replacing the tire sensors and said they would call when it was ready. On day 6 I called up to the service department to see about the progress and was told they don't know where my Jeep is and they would have someone call me back. After several calls and texts up to the dealership I finally got the call that it was ready to be picked up. Great! I go up there to pick my jeep up, everyone that I had previously dealt with was either not there or was busy so they had another random sales guy take me back to my Jeep in the back lot. I get in to make sure the tire pressure light was off and it was. At that point I take the top off to see if they fixed the leak... NO they didn't even touch it! I was furious at this point but was late picking my son up so I had to leave. I get in the Jeep to find it with once again NO GAS! I understand this is a special situation but the entire way that this dealership operated, the way I was bounced around from person to person, people not being able to even tell me where my vehicle was at one point it is beyond ridiculous and I can promise you I will never purchase a car from ANY Vandergriff dealership again. I was warned about it from the get go but I loved the Jeep they had so I sucked it up and gave them a chance. Lesson Learned ! More

Ryan Parker I brought my 2006 Toyota Tacoma in because my window wouldn't roll down . I was expecting a expensive bill but Ryan said it was just the on and off s I brought my 2006 Toyota Tacoma in because my window wouldn't roll down . I was expecting a expensive bill but Ryan said it was just the on and off switch and charged me nothing. Thanks for not taking advantage of an older woman. He could have easily charged me a big fee but didn't. I'm not used to that. Thanks Toyota! I will drive a Toyota till the day i die! I just might be buried in one ! Haaa More

Great customer service review The service was expeditious they did what I asked I didn't feel overwhelmed or crowded the service was excellent quick to the point and that is very s The service was expeditious they did what I asked I didn't feel overwhelmed or crowded the service was excellent quick to the point and that is very satisfactory. More

2003 4-Runner A/C Repair Ryan Parker listened to my description of the problem with my air conditioner and the problem was diagnosed, repaired and tested within a few hours. Ryan Parker listened to my description of the problem with my air conditioner and the problem was diagnosed, repaired and tested within a few hours. Ryan provided a courtesy van to drop me off at Mimi's for breakfast while I waited and had me swiftly picked up and returned to the dealership when I was ready. Ryan also went over the results of the diagnosis, testing and repair with me when my car was ready. More

About Nancy Goodwin at Vandergriff Toyota Service Department Nancy took such great care of me. I came in with problems to my 2006 Corolla and needed diagnostic work which was going to cost me $125. She found tha Nancy took such great care of me. I came in with problems to my 2006 Corolla and needed diagnostic work which was going to cost me $125. She found that I had a strut leaking that was under warranty, so they replaced it for free and told me exactly what other things were wrong and didn't charge me at all! Nancy really thinks of the customer - works hard and keeps a good attitude. When I was there she didn't even have time to eat her lunch! Thanks Nancy - I'll be back to Vandergriff Toyota whenever I have problems again! James Hamilton More