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Vandergriff Toyota
Arlington, TX
1,279 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 26, 2016
Always the best Nancy has been my service rep for several years and she always takes good care of me, getting me scheduled, keeping me updated, know what the cost wil Nancy has been my service rep for several years and she always takes good care of me, getting me scheduled, keeping me updated, know what the cost will be, getting me courtesy ride to and from work. thank you Nancy, you are great. More
by mansfield bjk
Employees Worked With
Nancy Goodwin
August 25, 2016
Great Service ... Again Just got my Tacoma back from Vandergriff Toyota service deparmtent and, as usual, all went well. I have been a satisfied customer for years and, in la Just got my Tacoma back from Vandergriff Toyota service deparmtent and, as usual, all went well. I have been a satisfied customer for years and, in large part, it's due to my first contact: Nancy Goodwin, assistant service manager. She is fantastic and always goes the extra mile for the three Toyota vehicles my wife and I bring in for regular maintenance. And here's another plus: along with washing the vehicle after the service is completed, they just started vacuuming as well. Yea!!! More
by stewart
Employees Worked With
Nancy Goodwin
August 25, 2016
Always met with a smile I continue to be impressed with the Service Department at Vandergriff Toyota. I've worked with Nancy Goodwin for a number of years and she always gre I continue to be impressed with the Service Department at Vandergriff Toyota. I've worked with Nancy Goodwin for a number of years and she always greets me with a smile and quickly arranges for whatever service is needed. She can usually tell me how long the service will take and has helped me arrange a rental on a few instances when I needed to get to work and couldn't wait for the work to be completed. When my tires were starting to get worn, she let me know when the next sale was scheduled so that I could plan and budget. I definitely appreciate the time she spends to make sure that everything is taken care of. Recently, I had an issue that needed to be handled on a day that Nancy wasn't working. When I pulled in I was greeted by Nabor Payen. He, too, had the customer service attitude I've come to expect from Vandergriff's Service staff. He helped figure out what the problem was and arranged for the service to be taken care of. He kept me informed and answered all of my questions. I'm always comfortable that I won't be hit with the "hard sell" and that the staff listen to my concerns. More
by Pleased Customer
Employees Worked With
Nabor Payen, Nancy Goodwin
August 25, 2016
REPEAT CUSTOMER I'VE BEEN VERY SATISFIED WITH THE VANDERGRIFF TOYOTA SERVICE DEPARTMENT. NANCY GOODWIN HAS BEEN A GREAT HELP IN SCHEDULING THE SERVICE AND FOLLOWING I'VE BEEN VERY SATISFIED WITH THE VANDERGRIFF TOYOTA SERVICE DEPARTMENT. NANCY GOODWIN HAS BEEN A GREAT HELP IN SCHEDULING THE SERVICE AND FOLLOWING THROUGH UNTIL THE SERVICE IS COMPLETE. SHE MAKES THE WHOLE PROCESS VERY EASY AND THAT IS A BIG TIME SAVER. More
by customer
Employees Worked With
Nancy Goodwin
August 25, 2016
Tenacity Pays Off My service manager, Nancy Goodwin, worked long and hard to diagnose a problem that turned out to be simple to solve but difficult to find. Her tenacit My service manager, Nancy Goodwin, worked long and hard to diagnose a problem that turned out to be simple to solve but difficult to find. Her tenacity payed off for me because the problem I had been searching for myself was found, repaired, and I can now drive it without being concerned about it. More
by mechanic
Employees Worked With
Nancy Goodwin
August 25, 2016
Great Service! After several bad experiences with Freeman Toyota in Richland Hills I decided to take my auto to Vandergriff Toyota in Arlington. It turned out to be After several bad experiences with Freeman Toyota in Richland Hills I decided to take my auto to Vandergriff Toyota in Arlington. It turned out to be a great experience. Nancy Goodwin was our service advisor and made the experience seamless. Her attitude was "How can I assist you" instead of "There will be an additional charge" or " We don't see an issue". I would recommend Vandergriff Toyota to anyone needing service or repairs on their auto. Wonderful experience. Ask for Nancy Goodwin. More
by sbass
Employees Worked With
Nancy Goodwin
August 25, 2016
ROUTINE SERVICE I was well received by the service team.Ryan Parker was a great help, explaining what would be done and how long it would take. A competent service ad I was well received by the service team.Ryan Parker was a great help, explaining what would be done and how long it would take. A competent service advisor. More
by Camry14
Employees Worked With
Ryan Parker
August 23, 2016
Very helpful In some ways this will have to be a mixed review because something was missed when we took the car in last week so we had to return to get it done. Ma In some ways this will have to be a mixed review because something was missed when we took the car in last week so we had to return to get it done. Made appointment. Arrived early but sat in car for awhile. Once seen appointment went smoothly. Nancy has always been very responsive and helpful. More
by Customer
Employees Worked With
Nancy Goodwin
August 23, 2016
Too long a wait with appointment! I made an appointment for 12:15 Monday, 8-22 for a 25,000 mile checkup/tire rotation. My 2014 Avalon was finally(!) finished at 3:25! This for a job I made an appointment for 12:15 Monday, 8-22 for a 25,000 mile checkup/tire rotation. My 2014 Avalon was finally(!) finished at 3:25! This for a job that should maybe take 1 hour to 1hr & 30mins. The biggest part of the 25,000 mile checkup is rotation of the tires; not even an oil/filter change. I did have a recall letter which required them to confirm what repair parts were needed so give them another 15 minutes. So, a job of 1 hour and maybe 45 minutes MAX took 3 (THREE) hours and 10 minutes with an appointment or scheduled time. Word to the wise, don't schedule routine stuff on Mondays and whenever you do go in, take plenty of reading material (I had my Nook). More
by Avalonowner
Employees Worked With
Nancy Goodwin
August 22, 2016
Service with a smile Joey took my appointment during the week, then got me right in on Saturday morning. Minimal wait and very friendly service. Explained everything don Joey took my appointment during the week, then got me right in on Saturday morning. Minimal wait and very friendly service. Explained everything done to my vehicle during service. More
by RAV4 driver
Employees Worked With
Joey Salinas
