Vandergriff Toyota

Old tricks never die I fell for the oldest trick in the book and allowed the finance rep sell me an expensive warranty/service contact I did not want by lowering the inter I fell for the oldest trick in the book and allowed the finance rep sell me an expensive warranty/service contact I did not want by lowering the interest rate to an already approved rate to show me a lower monthly pmt while leaving in the expensive warranty/service contract. It was late I drove a long way and wanted to get out..As I had my daughters with me I get the pleasure to expailn to them the taktics used and how their old man was duped. Expensive life lesson I hope they never forget. More

Leasing experience. John Gollie was very patient and helpful in the leasing of my 2017 Toyota Carolla. This is my 3rd experience with John. I would and have recommended John Gollie was very patient and helpful in the leasing of my 2017 Toyota Carolla. This is my 3rd experience with John. I would and have recommended him to friends and associates. More

My car service was great. This past car service turned awesome. I went for the 5,000 miles check-up and at last I didn't have to pay anything because they didn't have to change This past car service turned awesome. I went for the 5,000 miles check-up and at last I didn't have to pay anything because they didn't have to change the oil or the oil filter. So, they only rotated the tires. What I liked the most it is the dealership honesty. I don't see listed the service lady who really helped me and politely attended my car's needs. Her name is Debra Ryno and she is so kind and helpful, that I surely look for her in my next car service. Regards, Sandra Mijares More

Charlie Evans and Chris Gonzalez went the extra mile! Excellent service! Thank you to Chris Gonzalez and Charlie Evans. The service was speedy, quick, and very friendly! Vandergriff consistently demonstr Excellent service! Thank you to Chris Gonzalez and Charlie Evans. The service was speedy, quick, and very friendly! Vandergriff consistently demonstrates that they care about customer service. More

Excellent car service I had no service appointment, but needed immediate assistance with a battery on my 2012 Highlander. Ryan Parker was very courteous and helpful in ge I had no service appointment, but needed immediate assistance with a battery on my 2012 Highlander. Ryan Parker was very courteous and helpful in getting my problem diagnosed and a new battery installed. I plan to ask for Ryan personally when either of my Toyotas require service. Great job !! More

Newly purchased car inspection I just purchased a new toyota and the inspection wasn't done on it so I had to take it back. Jackie assured me it wouldn't take long and I believed he I just purchased a new toyota and the inspection wasn't done on it so I had to take it back. Jackie assured me it wouldn't take long and I believed her, unfortunately that didn't happen. It took 40 minutes to do a VERY Quick inspection that was required for my license tags. I was really disappointed that I had to waste an hour of my day because of their mistake. I'm not sure I'll be using their service center if they believe that's fast service for such a simple task. More

Very Satisfied Customer The process was pretty much straight forward as I had done my homework and researched the car that I had in mind prior to approaching Vandergriff Toyo The process was pretty much straight forward as I had done my homework and researched the car that I had in mind prior to approaching Vandergriff Toyota in Arlington, TX. I had also worked out the numbers very attentively so that all parties were winners. My salesman was Matt Davis, an honorable person and very pleasant to work with on all levels, and our deal was concluded in 1 day and very swiftly and got the car that I wanted with the specifications that I needed. Keep up the good work Matt!!! More

Beyond disappointed To begin with, I made an appointment, got there 30 minutes before just to be told that my wait would still be two hours. So, I decided to wait and for To begin with, I made an appointment, got there 30 minutes before just to be told that my wait would still be two hours. So, I decided to wait and for the first time, take the chance to take the courtesy ride to the store. My service manager, I guess, never have my phone number to the driver because I was left at the store that was 10 minutes away for, for 3 freaking hours!! I called to see if they forgot about me and was sent to someone voicemail and forgotten. I had to call my husband to come and pick me up from the store and take me to pick up my car! Also..the free car wash they have my car was spotted and a huge stripe down the middle was left dirty. I've bought 3 cars there in the last few years. I would say I'm a really good customers of theirs that is beyond upset of the way I was treated! Hopefully they will find a way to make it up to me!! We shall see.. I will let y'all know, for sure! More

Totally Cool Care Had my safety recall work done here after being jerked around by Family Toyota Burleson. Mike and crew took very good care of me, they went above an Had my safety recall work done here after being jerked around by Family Toyota Burleson. Mike and crew took very good care of me, they went above and beyond. ( they rock ) More

Smooth Sailing Marcel and Sam were wonderful to work with. Very knowledgeable and straight shooting. Excellent listeners. Marcel was very professional, knowledgeable Marcel and Sam were wonderful to work with. Very knowledgeable and straight shooting. Excellent listeners. Marcel was very professional, knowledgeable, courteous and not pushy at all. Patient with us and explained everything with joy. Sam was a pleasure to work with - loves people and we felt it. The overall experience was a pleasure and painless. We will be back! More