Vandergriff Toyota | Page 47

Professional and efficient! Jermaine Samuels was a very professional salesperson! We had called from out of town earlier in the week. The salesperson who was taking our calls lef Jermaine Samuels was a very professional salesperson! We had called from out of town earlier in the week. The salesperson who was taking our calls left the dealership and Jermaine took over. Could've been a bad thing but it turned out great! Car was as he said it was and the sales mgr Blake worked hard on our trade and financing! Best of all this didn't take several hours. We traded our car,financed the purchased vehicle and did it all in approximately 2 hours!! Thank you VanderGriff Toyota!!! More

Maintenance Visit Thank you Debra Ryno for your smile and customer service. I was there at 7:00 and gone by 8:15. I appreciate it. Great job. Thank you Debra Ryno for your smile and customer service. I was there at 7:00 and gone by 8:15. I appreciate it. Great job. More

Helpful and friendly staff My family and I had pleasant experience at the dealership. Messi our salesman was very patient and polite. The rest of the staff were all friendly. I My family and I had pleasant experience at the dealership. Messi our salesman was very patient and polite. The rest of the staff were all friendly. I would recommend this dealership. Oh, plus you can't go wrong with Toyota, I love my RAV4 More

Would not buy a car anywhere else. This is the second time we have purchased a vehicle through Vandergriff Toyota. We have been pleased with the service we have received. Messi Morales This is the second time we have purchased a vehicle through Vandergriff Toyota. We have been pleased with the service we have received. Messi Morales is a great salesmen and helped us tremendously. He is a hard worker and a great salesman. I would recommend anybody that is looking to purchase a vehicle to visit Messi you will not be disappointed. More

Good Service Kevin Fitzgerald was my service advisor for this visit. He was courteous, explained everything so I could understand and I felt I could trust him. The Kevin Fitzgerald was my service advisor for this visit. He was courteous, explained everything so I could understand and I felt I could trust him. The estimated time of waiting he gave me is on the spot about 1 hour and 30 minutes. It could be better if the waiting time is about 1 hour. Overall it was a good service. More

New dashboard Thanks to Debra Ryno for taking care of my Camry while the new dashboard was being installed. Also, thanks for the prompt ride home from the service d Thanks to Debra Ryno for taking care of my Camry while the new dashboard was being installed. Also, thanks for the prompt ride home from the service dept. Have been here in the past and have always been treated courteously. More

good service Luis Viloria saw that I got excellent service Thursday when I took my 2015 Prius for routine service--from needed information, cosmetic touch up, to t Luis Viloria saw that I got excellent service Thursday when I took my 2015 Prius for routine service--from needed information, cosmetic touch up, to the routine maintenance that was needed. I have had quick and efficient help there before both from service representatives and from their office staff. More

Thank you Eric!!! Thank you Eric Hill for all of your help when we bought a 2017 Camry. Your knowledge and professionalism was so helpful in convincing my husband that Thank you Eric Hill for all of your help when we bought a 2017 Camry. Your knowledge and professionalism was so helpful in convincing my husband that it was the car for us. We love our cat and will definitely recommend you. Thank you again!! More

LONG oil change I took my car into for a simple oil change and was told it would take 1 hour, 2 1/2 hours later, I inquired about my car, It had been sitting in the I took my car into for a simple oil change and was told it would take 1 hour, 2 1/2 hours later, I inquired about my car, It had been sitting in the back and others that had come in after me had come and gone with their oil change. I ask if next time I could make an appointment and was told by Minh Kelley that I could not, that I would just need to come on a slower day??? I was there on a Wednesday and thought that was the slow day?? I am a working lady and can not sit at the dealership all morning for an oil change, I also noticed the paperwork had a non-Toyota oil filter put on my car. Ms. Kelley drew a line through it and said that was not right.??? Not a good experience ..... More

Awful experience A pair of expensive sunglasses went missing out of my vehicle while it was at Vandergriff Toyota for service. I never take these particular glasses ou A pair of expensive sunglasses went missing out of my vehicle while it was at Vandergriff Toyota for service. I never take these particular glasses out of the car, so it's very unlikely that I lost them elsewhere. Initially the dealership was unsympathetic, but eventually they did reach out to me and rectified the situation to my satisfaction. However, in addition to the sunglasses, my vehicle continued to leak oil after Vandergriff changed the oil. I went out to my garage a couple days after and discovered a large puddle of oil underneath the car. A second dealership confirmed that the drain plug was not tightened properly. In the meantime I had driven 400+ miles with my car leaking oil. Terrible experience all around. Avoid these guys at all costs. More