Vandergriff Toyota

Excellent customer care I give a 5 rating because of the excellent customer care given by Kevin Fitzgerald the service advisor and the excellent work of the technician's they I give a 5 rating because of the excellent customer care given by Kevin Fitzgerald the service advisor and the excellent work of the technician's they treat your automobile like it's there own More

Professionality at the Most! Took my car for a scheduled service, a new service advisor handled it in the most professional way. My previous service advisor at this place had fail Took my car for a scheduled service, a new service advisor handled it in the most professional way. My previous service advisor at this place had failed to give me a heads up over Toyota Care expiration on my car coming up. Jonathon Cortez, my new service advisor, was sharp enough to notice I don't put much mileage on my car and recommended the best choice. Very much pleased with his professionality and the respect for the customer. Will make sure to leave my car in his hand from now on! More

Turning a pain to a positive. While service work can be sterile and uncomfortable at times, Ryan worked with me to create a positive experience. I appreciate both him and the deale While service work can be sterile and uncomfortable at times, Ryan worked with me to create a positive experience. I appreciate both him and the dealerships willingness to work with me. I would not hesitate to return for future issues or service. More

Ryan is a great Service Advisor Ryan goes the extra mile to try to help solve and issue and help you pay the minimum, by looking for discounts that can be applied. He is polite and Ryan goes the extra mile to try to help solve and issue and help you pay the minimum, by looking for discounts that can be applied. He is polite and shoots straight about the time limits. Now the customer service area---NOT a GOOD experience. THE COFFEE MACHINE has been broken the last two times I have been there for service. There use to be a complimentary snack. (Perhaps there could be again, if the snacks were behind a counter and someone handed them to the person waiting. I realize that customers abused the system. HOWEVER when you have to wait 2 hours for service to be completed----a little more perks would be nice. More

Great experience I was very satisfied with the service I received from the moment I walked into the dealership the process it was very easy and I left with the car we I was very satisfied with the service I received from the moment I walked into the dealership the process it was very easy and I left with the car we wanted More

Windshield rain sensor repair/replacement On a recent trip a small rock started a crack in the windshield of our 2017 Prius. The crack grew during our trip. Our insurance company had us take t On a recent trip a small rock started a crack in the windshield of our 2017 Prius. The crack grew during our trip. Our insurance company had us take the car to a local glass repair shop, and said it would be good to have our Toyota dealer check and/or recalibrate the windshield sensors after winschield repacement. After the glass replacement, the safety features all still worked well, but the rain sensor wasn't working. We took the car to Vandergriff Toyota and service rep Matt Hagee took good care of us. Toyota initially found that the sensor had been disturbed during the glass installation. They made a small adjustment they said should have fixed it. But at the next rain storm it still wasn't working, so we took it back to Toyota for a second look. Matt pursued the matter further, this time finding out from the technicians that their follow-up inspection showed that the sensor had also been scratched during windshield replacement, so Matt also worked with the glass replacement company to pay for the cost of a new sensor and its installation costs. We appreciate very much the professional way that Matt handled the situation and worked on our behalf to get our beloved Prius back in perfect order! More

The customer satisfaction i had from Ms. Debra Ryno Very exceptional customer service and customer oriented. Very friendly despite working tirelessly to serve. Quick to meet customer needs in a timely Very exceptional customer service and customer oriented. Very friendly despite working tirelessly to serve. Quick to meet customer needs in a timely manner. Reflects the Company's good reputation . Also Mr.Ryan Parker's excellent customer service and retention More

Great service. We have always received great and friendly service from your service employees. However, Eifrem has gone out of his way to see that we were satisfied. We have always received great and friendly service from your service employees. However, Eifrem has gone out of his way to see that we were satisfied. Thanks !!!!!! More

Awesome Job! Vandergriff Toyota has always given me awesome customer service when I've come in with my car; I've been coming in to them for the past couple years. Vandergriff Toyota has always given me awesome customer service when I've come in with my car; I've been coming in to them for the past couple years. They are great! Kevin Fitzgerald is the best; he ensured that all of my questions & concerns were answered and taken care of. His work is proficient and he's friendly. Thank you Vandergriff Toyota! More