Vandergriff Toyota

More like Vandergrift! I will never go back. In my quest to find a good used car, I scoured all of the car buying websites, and found what sounded like a good deal. Lo I will never go back. In my quest to find a good used car, I scoured all of the car buying websites, and found what sounded like a good deal. Low mileage 3 year old car with all of the bells and whistles I wanted, including manual transmission. I tried on the car, and after trying a few other cars elsewhere, I went back to buy from Vandergriff Toyota. After 2 months, I’m still fairly happy with the used car I bought. My experience with Vandergriff Toyota did not leave me happy. I got a bad feeling from the start, and should have walked away, but I assumed with Vandergriff’s long history in the area I must have just been tired and hungry. The salesman jacked up the price saying there were thousand of $s in various "industry standard" fees hidden behind an * in the online legalese. That really should have been my first sight to walk away. The financing I’d secured would no longer cover the cost of the car so they ran my excellent credit 4 times to try to secure me a loan I found acceptable. I was adamant that I did not want the terms longer than 6 years. He finally managed to get the pricing in the range needed so I could afford the monthly payments (I did not tell him my target payments, but I could see he could see I was doing the mental math). Job done, he moved me over to the waiting area for the finance department. After sitting around for 20 minutes, mulling the whole situation over, I thought about leaving, but I talked myself into staying. The finance guy starts upselling their warranty support and insisting that I need the free oil changes for 5 years (not even through the life of the loan). I told him that I could not afford to pay more than the agreed upon $220/month. He did his song and dance back and forth about the warranty and mysteries of the unknown; and with the title of my old vehicle in my hand I almost walked out of his office. I should have. Realizing he was losing me, he asked me to wait while he worked something out and vanished. When he came back, he said they’d worked out a deal so I could get some warranty coverage, without raising my payments. I should have asked for details, but I was 2.5 hours into the process and I just wanted to be done with it. That was my mistake. He flashed paperwork at me, while asking me to confirm that I’d seen the paperwork, and said he’d email me a copy of everything. I watched him scan signed documents into his system, but at no point did he offer me a packet with the signed paperwork. As it was after 9, he ushered me out a side door. I thanked him for his time, even though I did not feel thankful, and drove home. I discovered that they had not quite finished detailing the car. There were streaks of something (Armor All?) on the passenger side doors (front and back), some detailing litter in the between-seats cubby, and an unwrapped straight razor in the storage bin of the driver side door (fortunately I saw it before I grabbed it), and the floor mats were just tossed in rather than being properly affixed in place. Which…after the beating I took with the finance guy seems paltry in comparison. I did not receive the emailed documents, and had to call multiple times to get them. When they did finally email the documents to me, it was just the pages that I’d signed. No Carfax or warranty information, as promised. And looking at the signed pages, I realized that they signed me up for a 75 month loan…against my stated wishes not to have a loan longer than 6 years! I know it’s my fault for not paying closer attention to what I was signing, but I have never felt so abused by a dealership. With everything combined, this experience has completely soured me on the Vandergriff name, and I will NEVER do business with any of their locations again. They can keep their blasted warranty service, IF they even gave it to me in the first place, since 2 months later I STILL have no proof of it! More

We came in to Vandergriff Toyota in Arlington this weekend to buy a used car and it was bar none the worst experience buying a car I have ever had in my life. We test drove a Prius that was listed weekend to buy a used car and it was bar none the worst experience buying a car I have ever had in my life. We test drove a Prius that was listed as a Certified Pre Owned vehicle for 22,900.00 . When they came back with an offer the price somehow went up to 31,000.00. Just NO. The conman (Ariel) who came out to give us the offer tried to convince us that because the car was listed as a CPO that the difference was the fee for that. Just NO. The price on the web included the CPO certification. Then he tried to make us believe the price was different in the store than it was on the web. If that is true then shame on them. My Daughter in law called to get an out the door price and their rep Daniel said it would be the 22,900.00 that was listed on the web and she guaranteed that there were no other fees besides tax title and license. their people tried every trick in the smarmy dishonest used car salesman book to rip us off. I asked to see Ariel's boss and was told he had left for the day. I'm sure it wouldn't have made a difference because people don't do this type of thing unless it is sanctioned from above but I would have appreciated dealing with anyone other than that man. He honestly made my skin crawl as soon as he opened his mouth. We ending up paying 1000.00 dollars more than we should have because after 7 hours we were just exhausted. I What they were doing isn't legal in Texas. It's called bait and switch. I showed them the statute. This is the 3rd and last car we will ever buy from this business. If we didn't need to replace the car that was totaled we would have walked out Saturday. We will go elsewhere from now on. I will be telling everyone that will listen to stay as far away from this business as possible. More

We called in the morning to set up a test drive. The guy that answered was Nasir and he told us we'd be meeting with him. We made it clear we weren't going to buy today, but wanted to narrow down ou The guy that answered was Nasir and he told us we'd be meeting with him. We made it clear we weren't going to buy today, but wanted to narrow down our choice and such. He said okay, and we met later. Once we arrived, he was 10 minutes late hanging out in the finance department. Finally he sat down at his desk with us, didn't shake me or my spouse's hand or introduce himself. He sat down, checked us in on his computer, and said he'd go get the keys. So he grabs the keys for the vehicles, and does a very poor tour of the vehicle. He lacked general knowledge about the vehicle and seem quite unphased at his pitch for the vehicle. During the test drive, we had questions about the vehicle and he said "oh I don't know, I'll have to look it up" and was on his phone. We assumed it was because he was looking it up. We asked again, and he said "Oh, I'll have to look it up" and proceeds to sit on his phone yet again. During the test drive it was me and my spouse chatting and asking each other questions because Nasir could not be bothered to support any of our concerns. After the test drive, he said he'd go inside to get his business card for us. We stayed outside discussing the vehicle and after a while I asked my spouse to check in because Nasir's desk is very close the front. My spouse found him at the finance office chatting with his card in hard. Today another internet manager phoned to ask how the test drive went and he said "sorry about that, you can just work with me instead" and I'm not really sure how I felt about that. Bottom line, we are in the market for a vehicle, but don't feel we should be treated as secondary because we weren't ready to buy the same day we test drove a vehicle for the first time. We will not be purchasing from this dealership. More

Came in to trade a car. Was told I qualified, and they baited me to come in to trade in my car. They tried putting me in a 4 year old car just to save $50 bucks. Mauricio wa Was told I qualified, and they baited me to come in to trade in my car. They tried putting me in a 4 year old car just to save $50 bucks. Mauricio was very unprofessional towards the end and started harassing the guests with me to “co sign” and if they didn’t, they didn’t “love me”. Was rather embarrassing and so unprofessional. Will not be doing business here again. More

The part for my 2022 Tundra have been on order for over 1 year. Brand new truck never have worked correctly. Dealer never call with any updates. Every time I am there for service they blame Toyota. However, year. Brand new truck never have worked correctly. Dealer never call with any updates. Every time I am there for service they blame Toyota. However, Toyota is still making new trucks and my truck use the same parts. If it was one of Vandergriff family members it would have been fixed by now. More

Bought a sequioa 2023 and has mas issues including infotainment and warranties not issued - called many times including trying to reach the GM and no reaponse. Never buy from them again they dont real infotainment and warranties not issued - called many times including trying to reach the GM and no reaponse. Never buy from them again they dont really care once rhe sale is done. More

Eli Hall. All I can say is THANK YOU. ELI, the sales person was GREAT. THE ENTIRE TEAM. I was in a situation and they really helped me. They are a blessi All I can say is THANK YOU. ELI, the sales person was GREAT. THE ENTIRE TEAM. I was in a situation and they really helped me. They are a blessing to me and my family. Thank you thank you. Very respectful and humble person. The dealership was no pushy at all. Customer service was TOP NOTCH. From the sales to the financing. This dealership will always get my business and I will refer anyone and everyone I come in contact with who needs a car. You may not get what you want, they will set you up for the future on getting it. More

I bought a Jeep in June. When I drive off the lot my abs & traction control light came on. Called my salesman right away. He said we will take care of it. Made multiple attem When I drive off the lot my abs & traction control light came on. Called my salesman right away. He said we will take care of it. Made multiple attempts to get the Jeep back to the dealership. My salesman is no longer there. They will not honor the repair. I’ve tried to contact the GM for service & GM for used cars. Neither have returned my call. I’ve taken the Jeep to another mechanic, and have now been told my drive shaft & left tie Rod is going out. I do not recommend buying a vehicle from this dealership. Very poor service. Plus they sell vehicles that haven’t been fully inspected. I’m a single mom, so it’s very important that my vehicle is safe & dependable. More

I only deal with Mr. C’sean Johnson when it comes to servicing my vehicle. He is honest and has a lot of integrity. C’sean Johnson when it comes to servicing my vehicle. He is honest and has a lot of integrity. More

C'Sean Johnson is an excellent service advisor. He's very knowledgeable and courteous with his customer service. I appreciate him when it comes to serving my hybrid Camry. He's very knowledgeable and courteous with his customer service. I appreciate him when it comes to serving my hybrid Camry. More