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Vandergriff Toyota

Arlington, TX

3.5
1,279 Reviews

1000 Interstate 20 West

Arlington, TX

76017

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Showing 1,279 reviews

September 27, 2017

customer service terrible I was told 2 weeks initially. It took 3 months to get fixed. I never got a phone call or estimate or anything. The service advisor was always out t More

by brian86335
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Kevin Fitgerald
Oct 03, 2017 -

Vandergriff Toyota responded

Hello Brian, I am very sorry to hear that you had a less than satisfactory service experience with us. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions. Regards, Christy Muse - Service Director (877) 841-3693

September 26, 2017

Excellent customer service!! Quickly resolved my maintenance issue. Jonathan was courteous and informative. Kept me posted on the progress throughout the day. Would recommend More

by rvestaljr
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Cortez
Sep 28, 2017 -

Vandergriff Toyota responded

We're so glad Jonathan was able to get your issue resolved while keeping you in the loop. It can be frustrating at times dropping off your vehicle and never knowing anything, so we do our very best to keep you informed and up to date on any information that would be helpful. Regards Christy Muse - Service Director (877) 841-3693

September 23, 2017

Great Experience We sure do like our Service Advisor, Ryan Parker, and the extra special care and attention he gives to us and our car! Ryan is very knowledgeable and More

by Barbara Rapier
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Sep 25, 2017 -

Vandergriff Toyota responded

Thank you for your five star review. We're glad Ryan went the extra mile for you. It's great that he explains what services will be performed on your vehicle. We appreciate your business and look forward to servicing your vehicle in the future. Regards Christy Muse - Service Director (877) 841-3693

September 23, 2017

Great Experience Jonathan was very polite, professional and explained himself very well. He made my visit a very enjoyable and pleasant one. When I need my car servi More

by Youlanda Thomas
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Cortez
Sep 25, 2017 -

Vandergriff Toyota responded

We,re overjoyed Johnathan was polite and professional. It's great he was able to make your service visit pleasurable. We look forward to working with you again. Regards Christy Muse - Service Director (877) 841-3693

September 22, 2017

New Car! John is a pleasure to work with. This is my second experience with him. He is knowledgeable and works with you to help you find just what you want. I More

by J Atkins
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Gollie
Sep 25, 2017 -

Vandergriff Toyota responded

Thank you for your continued business. We're glad John was able to provide you another pleasant car buying experience. Regards Chris Snyder General Sales Manager (877) 880-5657

September 21, 2017

Recall work Jonathon Cortez was very proactive in ensuring that the process was as easy as possible. I am always pleased to deal with individuals who haven't forg More

by Tundraowner1959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Cortez
Sep 22, 2017 -

Vandergriff Toyota responded

Thank you for your very kind review. We are delighted to hear that your experience with Jonathan Cortez was so positive and you are totally confident in our expertise and service. We look forward to seeing you again when it's time for your vehicle’s next service. Sincerely, Christy Muse - Service Director (877) 841-3693

September 19, 2017

Awesome sales man (Action Jackson) I bought a Tacoma and a Camry from Kirby and he was just a fantastic salesman he was very knolegable of the products and didn't make me feel pressured More

by #1Barber
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Kirby Jackson
Sep 20, 2017 -

Vandergriff Toyota responded

We're so glad Kirby was able to give you a pressure free sales environment. Thank you for your business and thank you for your recommendation. Regards Vandergriff Toyota

September 18, 2017

Excellent Employee's It was a pleasure buying a. Car at this place.. The Employee's were so Attended of what we need it.. thank you so much!! Sales - Erick Hill Mana More

by Toyota2017
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Hill, Mucio Cortez
Sep 19, 2017 -

Vandergriff Toyota responded

We're so glad our team could make your purchase go seamless. Regards Vandergriff Toyota

September 18, 2017

My 1st new car purchase. I came into the dealership with a pretty unrealistic expectation of leaving with a new vehicle given my situation. John Gollie and Juan Ayala helped m More

by Grrldwesley
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Ayala , John Gollie
Sep 19, 2017 -

Vandergriff Toyota responded

We're so pleased John and Juan worked together as a team to get you out in a new car! We want to completely satisfy our customers before and after they drive off the lot. Regards Vandergriff Toyota

September 18, 2017

Front two tires replaced with new tires. I had a great experience as usual. I purchased my Camry Solara in 2004 and have always had it serviced by you. Mun Kelly works with me and I really More

by BETHBB
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mun Kelley
Sep 19, 2017 -

Vandergriff Toyota responded

Thank you for your continued business. We're so pleased Mun continues to offer you A grade service.Communication is key so we're glad she communicated with you to let you know whats going on! Regards Vandergriff Toyota

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