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Vandergriff Toyota

Arlington, TX

3.5
1,279 Reviews

1000 Interstate 20 West

Arlington, TX

76017

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Showing 1,279 reviews

November 09, 2017

got my 4th car here John Gollie is a great car salesman. I have bought 3 Scions and now a RAV 4. Which is just right for Husband and myself. I won't buy from anyone e More

by love my car1969
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ahmed in finance , John Gollie
Nov 10, 2017 -

Vandergriff Toyota responded

Thank you for your five star review. We're glad John has earned your loyalty. We look forward to working with you again. Regards Chris Snyder - General Sales Manager (877) 880-5657

November 09, 2017

Multiple repair issues wih my Toyota 4 Runner Excellent, prompt, trustworthy service! Out in 1 day! I have been coming into this agency for many years and I feel they keep my vehicle in top shap More

by Christy04
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Nov 10, 2017 -

Vandergriff Toyota responded

Thank you for your continued business as well as your five star review. We're glad your service was prompt. Regards Christy Muse - Service Director (877) 841-3693

November 09, 2017

Bought used, great team, clean place. Ask for Prosper. Phenomenal guy. Great to work with. The sales manager, Ray, was also a pleasure as was Kennedy, whom rode with me on the test drive. More

by Josh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ray, Kennedy, Duy, Prosper Bankensie
Nov 10, 2017 -

Vandergriff Toyota responded

Thanks Josh for your five star review. We're glad Prosper was so great to work with. It's great to know you were satisfied with your deal! Whenever you're going to make a larger purchase a suggestion is to do extensive research on said purchase.To address your last point, as much as we would like to be, perfect isn't a real thing. We know humans will be humans and that's why we take our reviews seriously. If you have a complaint we will address them with you and the one it is about and try to create an outcome that is conducive for growth for the individual and the company. Regards Chris Snyder - General Sales Manager (877) 880-5657

November 07, 2017

Sold me a car with a bad tire and would not replace The title pretty much sums it up. My wife and I went to look at a used Prius the night before and test drove the car. We noticed the tire pressure m More

by Bob0615
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jermaine Samuels, Arredondo Hernandez
Nov 27, 2017 -

Vandergriff Toyota responded

Hello Bob, Vandergriff Toyota has always made customer satisfaction our #1 priority, and I am very sorry to hear that your needs and expectations were not fully met. We take pride in providing complete and competent service, while always maintaining the highest level of respect and business ethics. We try very hard to satisfy every customer, and would welcome the opportunity to prove ourselves to you in the future. Please feel free to contact me directly with any questions, or if you would like to discuss your tire situation further. Regards, Chris Snyder - General Sales Manager (877) 880-5657

November 06, 2017

Always a great place to get car taken of in a timely manner Ryan was very helpful and informative about what needed to be done, and they had the car out quicker then I would have thought. We have always been More

by dpw4812
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Nov 28, 2017 -

Vandergriff Toyota responded

Thanks dpw! We're happy to hear that you continue to have such excellent experiences with us, and that Ryan made sure that your car was quickly and efficiently taken care of. We appreciate your business and look forward to working with you again in the future. Regards, Christy Muse - Service Director (877) 841-3693

November 06, 2017

Customer Service approaching "high end" car dealerships I drive a 2017 Toyota Camry - pretty basic. The customer service I've received so far is the best I've experienced: prompt, to the point, and friendly More

by grumpyoldman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonathan Cortez
Nov 07, 2017 -

Vandergriff Toyota responded

We recognize that without our customers we are nothings. Knowing this fact we lok to provide an amazing customer satisfaction experience, and this includes connecting with our customers. Thank you for the five star review. Regards Christy Muse - Service Director (877) 841-3693

November 06, 2017

I brought my car for service and was done well and fast. I would recommend the dealers because they were prompt and serviced my car within a very short time and did it well. Matt was excellent. More

by abtolo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Matt Hagee was exceptional.
Nov 07, 2017 -

Vandergriff Toyota responded

Thanks for the five star review and recommendation. We're glad Matt was able to get you in and out in a short amount of time. Regards Christy Muse - Service Director (877) 841-3693

November 05, 2017

Excellent service. Mike Martinez service consultant . Great guy did an excellent job of taking care of my vehicle. He used loving care. I would trust him with my car in More

by kim
Recommend Dealer
Yes
Employees Worked With
Mike Martinez
Nov 07, 2017 -

Vandergriff Toyota responded

Kim we're glad Mike did such a good job taking care of your vehicle. We thank you for your five star review. Regards Christy Muse - Service Director (877) 841-3693

November 05, 2017

Couteous and competent Ryan Parker took my car in on an emergency basis and had a tire replaced quickly with a state inspection to boot. All done in two hours, no loose end More

by tiredofdemanding surveys
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Nov 07, 2017 -

Vandergriff Toyota responded

Thank you for this informative five star review. We're glad Ryan was able to get you in and completed in all within two hours. Regards Christy Muse - Service Director (877) 841-3693

November 02, 2017

Great buying experience. Bought a 2016 Prius yesterday and my sales rep, Messi Moarles, did the deal with me. Great guy! He really helped me out when negotiating the deal an More

by D Soffar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Manni Morales
Nov 06, 2017 -

Vandergriff Toyota responded

Thank you for sharing your great experience with us. We are glad to know you were pleased with our dealership and we hope you come back again. Messi Morales will be thrilled to hear your kind words as well. Regards, Chris Snyder - General Sales Manager (877) 880-5657

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