Vandergriff Toyota

Buyer Beware! Read Everything on the Paperwork. I purchased a car from them (BIG MISTAKE). They did three hard pulls on my credit report lowering my score. I just recently found out that the car I t I purchased a car from them (BIG MISTAKE). They did three hard pulls on my credit report lowering my score. I just recently found out that the car I thought I had purchased for 4.5 years turns out to be a 75 month contract. I spoke with the manager today and he came up with some kind of lame duck excuse stating that I was told about this before I went to financing. This is an incorrect statement, I didn't see any paperwork until I sat down in the finance department. I felt like a real idiot when I looked at my monthly statement from the bank where it was financed. After doing the math, I came to realize that I had 22 months left on the note. I have no excuse for missing this. I usually don't trust car dealerships and here's the reason why. They're a bunch of liars and scam artists and will screw someone at the drop of a dime. My car got into an accident shortly after I purchased it and the service department took it upon themselves to repair it how they wanted to and not how I instructed them to. I talked to the body shop manager and he said he would take care of it. Next time I spoke with them was when they called me letting me know it was ready to pick up. They did a poor job on the clean up details. I had to make them take it back to the shop and finish the job. They have VERY POOR, QUALITY CONTROL at this facility!!! Do Not Buy From Them....... I will never buy another one from them. More

Toyota (doesn't) Care I've had horrible customer service there. There's been times I've showed up before the service center closes only to be told they can't help me and I I've had horrible customer service there. There's been times I've showed up before the service center closes only to be told they can't help me and I should bring it back another day. The day before New Years one of my tires was real low and I took it in to air it up since they are filled with Nitrogen and that's the only place I can do it. The roads were supposed to freeze over and I had my wife and newborn in the hospital and they were about to be released. For safety reasons I obviously wanted my tires to be properly inflated and was told that they had already shut down the machines. This was at least 20 min. prior to closing. I was told to bring it back on Tuesday when they would be open again. Why not post on your website what time you actually stop servicing your customers instead of what time you lock the doors. What good is being open if you can't actually help people. I took my truck in on Wed. because of another tire issue and was told they had to plug a hole in the tire that had a nail stuck in it.. Friday morning my tire had gone from 40 psi to 23 psi so I took it in after work and they was told they didn't have anybody to look at it at the time. This was approximately 45 min. before closing. The service person said they would get it fixed on Saturday and for me to bring in my truck since they kept the tire there. I told him I worked all day but would call and check on the status and would try to bring it during lunch. After calling a couple of times and ending up in voicemail, I called back and let them know that I currently didn't have access to my phone and there wasn't a number I could be reached at for the day and I would gladly hold for him if needed. The person that answered the phone came back and said he wan't at his desk and that she would put me through to his voicemail. I explained once again to her that I didn't have access to a phone an I needed to find out if they had fixed the tire so I could go during lunch. She said she didn't know how long I would have to hold for and that I should just call back later. There's several other incidents that have been just as bad regarding my vehicle. More

Beware of Hidden Charges. SCAM! First, they sold me prepaid warranty even though my car had the factory warranty. Second, they refinanced my loan, increased the interest rate. Thir First, they sold me prepaid warranty even though my car had the factory warranty. Second, they refinanced my loan, increased the interest rate. Third, applied to each and every bank thus resulting in 12 hard pulls on my credit. Sold the car at a price way above than posted. More

Bought a new car Prosper helped me buy a car in my budget. He was really helpful and nice. I would definitely recommend him and refer him to other people. Prosper helped me buy a car in my budget. He was really helpful and nice. I would definitely recommend him and refer him to other people. More

Thanks to the best that made my day I would like to say thank you to Kirby Jackson..he truly helped me out today and making my kids happy..not one but 2 2018 vehicles...please go out to I would like to say thank you to Kirby Jackson..he truly helped me out today and making my kids happy..not one but 2 2018 vehicles...please go out to see this man of the hour..he will truly do all he can to put a smile on your face!!! Sales person of the year More

Satisfied mom to be! I went in knowing I wanted a used car and originally thought I wanted a certain vehicle. Prosper asked the right questions and showed me what I asked I went in knowing I wanted a used car and originally thought I wanted a certain vehicle. Prosper asked the right questions and showed me what I asked for as well as other vehicles that I might like. All in all I left a happy customer with a car I love! More

Horrible experience!!! That was very unacceptable I would never come back to vandergrift Toyota again. No one seems to care about they jobs or the customers. Moe the salesman was very rude and acted I would never come back to vandergrift Toyota again. No one seems to care about they jobs or the customers. Moe the salesman was very rude and acted very unprofessional toward me on the phone. I wish we did not brought a car from them. It’s all about money and not the customers. I’m very disappointed with the service that received from them that included the tithes department too. No one seems to know or cares how I was going to get my license plate, after we drove 5 hours to this dealership. Also I believe my personal information was mishandled. Please hired some professional to run your dealership. More