Vandergriff Toyota

HORRIBLE Salesmen and the service department is just as bad. Being a senior woman, totally taken advantage of from the sales department. I will take the lies to my grave. 2014 Nissan Maxima wasn't even cleaned Being a senior woman, totally taken advantage of from the sales department. I will take the lies to my grave. 2014 Nissan Maxima wasn't even cleaned properly at pickup, Battery needed replacing within a month! And the list goes on. More

Provided with false information within minutes of ariving i went to this dealership looking to purchase a used vehicle. The salesman asked if he could check my credit score and I informed him he did not need i went to this dealership looking to purchase a used vehicle. The salesman asked if he could check my credit score and I informed him he did not need to because it would show as a hard inquiry on my credit report.. The salesman informed me that it would just be a soft inquiry and wouldn't show on my credit so I agreed for him to check it. That same day I had a notification that a hard inquiry was run on my credit and immediately had a negative affect on my credit score. The salesman obviously lied to me just so he could run numbers and then proceeded try to sell me the vehicle way over the cost the vehicle was worth. More

Total Scam And Rip-off I have purchased Toyota Camry SE from this dealership, and the Finance person and the sales person have totally scammed me. I agreed to pay the amount I have purchased Toyota Camry SE from this dealership, and the Finance person and the sales person have totally scammed me. I agreed to pay the amount i agreed to and they added an amount of $1500 on top of the Total amount i agreed for. **Beware of this dealership and Toyota they are total scam RIP-OFF.**** More

outstanding customer service Just bought a beautiful used car, from the minute we walked in til the time we left everyone treated us with class and respect. the salesman Nasir(not Just bought a beautiful used car, from the minute we walked in til the time we left everyone treated us with class and respect. the salesman Nasir(not sure I spelt his name right) and used car sales manager made our experience a very pleasant one, at no time were we rushed nor and anytime did they try and push us into anything. They made sure we got what we wanted for the price we could afford, they explained about the gap insurance which I highly recommend, we also bought the warranty which I also would recommend for peace of mind, however they didnt push us into getting it they explained what they are and what they cover. Over all I rate vandergriff toyota a 10 plus More

Do your research, don't take the deal for the face value I called Chris Witherspoon when I saw an ad for a used Hyundai Elantra on cars.com and we quickly set up an appointment on the phone. As a first time I called Chris Witherspoon when I saw an ad for a used Hyundai Elantra on cars.com and we quickly set up an appointment on the phone. As a first time car buyer with a beginner's credit score, I was still offered to finance a car which really impressed me. Even though Chris was eager to close the deal (like any salesman is) he was willing to work out a deal that benefitted both parties. After looking at a couple cars, I decided to get a used 2015 Toyota Camry but had a strong buyer's remorse right afterwards when I realized I could have opted not to pay for the GAP Insurance and the 2-year extended warranty. Also, I got my head wrapped up in the monthly payments and ignored the bottom line (big mistake). I ended up going back to the dealership and they told me that "I needed the warranty to qualify for the loan" and that "they suffered a loss at the front-end of the deal" But, eventually they helped me take the GAP insurance off and reduced the cost of the warranty. Bottom line - they only sell good and reliable cars here (so don't even worry about that) but do some homework on what kind of deal you are willing and able to accept (don't just take everything on the deal for face value). Overall, I only have good feelings for my car and this dealership and all the people who helped me. I love the car and it is every bit what I expected it to be. Better get a car here than any other small time dealerships. More

poor support after purchae I purchased a 2016 Maxima almost three weeks ago. I was told by the salesman Jim Westbrook that the vehicle passed a 21 point inspection. He also pr I purchased a 2016 Maxima almost three weeks ago. I was told by the salesman Jim Westbrook that the vehicle passed a 21 point inspection. He also promised me that a clear coat had been applied to the paint on the vehicle. Delivery of the vehicle was poor at best. I had to return the next day to have the car re-detailed and also there was no fuel upon delivery. Last week I noticed a discoloration on the roof of the car due to the clear coat and also the brakes had began to squeak. I called Jim he asked me to bring the car back to him today, which I did. He told me the discoloration was do to bird droppings and that the brakes were squeaking because of the rain. I am very disappointed in the support I have received. The brakes upon inspection have very little pad left on them and the discoloration is not due to bird droppings it is due to a poor clear coat being applied. I am a school teacher so I do not have a lot of money to spend on things that are unnecessary. I consider having to due this type of work on a used car for which I am paying a total of 26,000 unnecessary. As the vehicle should not need any work done to it all, because of the promises made of the inspection and clear coat. I chose your dealership because I was referred by my district. I am sorry I purchased with your dealership. I expected Jim and your service department to hold true to their word. I also purchased a maintenance package with the dealership which I do not intend to used due to the lack of professionalism and support. I am writing to you so that you will be aware of why I will not be referring your dealership to any of my colleagues, friends or family. I am driving a car that is less than a month old and I am having to purchase brakes and to correct the mistakes of your paint department. Once again I am very disappointed this is not the type of service I would expect from a reputable dealership such as yours. More

Buyer beware! Let me begin by saying that I’m an educated person, and this was not my first rodeo buying a car. I believe I got a pretty fair price on the vehicle I Let me begin by saying that I’m an educated person, and this was not my first rodeo buying a car. I believe I got a pretty fair price on the vehicle I purchased, but here is the thing:,I left the dealership and minutes later texted the salesperson who sold me the car and let him know that the headrests were missing for the back seat. I texted to him that I would return to get them. Well, he responded that the car was as is, and that’s the way they received the trade in. Wait.... if you knew the headrests were missing, shouldn’t you have disclosed that? He said we did walk arounds on the car, but he never really noticed they were missing. Ok, what’s your story then? You didn’t notice, or you knew and didn’t tell me? Very bad business practices. After reading the reviews on Yelp (2.5 stars) my eyes were opened. Read those reviews as well as these. It’s not all unicorns and glitter. Very disappointing to be treated this way. I will be spending $650 for new headrests thanks to the lack of information given by the dealership. My advice to them is to get your story straight before you talk to your customers. why do you think people hate buying cars? It’s things like this. Oh, and quit trying to pass that $599 paint protectant on to your customers, it’s so annoying. In fact, it’s insulting to our intelligence. More

Helping a relative, observing the process. Ask for Prosper! I was looking for a Toyota vehicle for a relative online and found what they wanted within their price range at Vandergriff Toyota. I called the deale I was looking for a Toyota vehicle for a relative online and found what they wanted within their price range at Vandergriff Toyota. I called the dealership to see if the vehicle was available, and spoke with salesman Prosper Bankesie. The vehicle was available and I informed Prosper that we planned to drive to the dealership the next day as we lived two hours away. We went to the dealer the next day and met with Prosper. He showed us the vehicle, we test drove it, and my relative decided to purchase. After some negotiation, a purchase price was agreed upon. The purchase and paperwork process was entirely too long considering that my relative was already pre-approved for a car loan with their financial institution. This part of the experience only receives 1 star. It should not take a couple of hours to complete, fax, and sign paperwork. Now, to what was the car buying experience best feature - PROSPER BANKESIE - a 5 star professional I highly recommend this salesman if you are looking to purchase a used vehicle from Vandergriff Toyota. He went above and beyond to accommodate our request for items that were missing from the vehicle. He stayed with us during the entire process and even paired up my relatives phone and made sure all features of the vehicle were explained and understood. From our initial arrival to leaving, we spent about 5hrs at this dealership. As an onlooker watching the whole process, I would ONLY purchase a car from Vandergriff if Prosper was my salesperson. He made the sale and kept the deal together with his attitude, professionalism, and EXCELLENT customer service. Ask for and See Prosper Bankesie - you won't be disappointed! More