Vandergriff Toyota

We bought the 2011 highlander last summer. The salesman is friendly and price is OK. We had to bring the car back for some defect and the service could not fix it. I had to bring to Toyota of Grapevine and is friendly and price is OK. We had to bring the car back for some defect and the service could not fix it. I had to bring to Toyota of Grapevine and they fixed it for free. Beware they just want your money not after sales. The service is really bad. More

My experience with my salesperson, Joyce was delightful, she answered all of my questions and was very helpful. I would buy from her in a heartbeat, it's a shame her sales and ability to feed her family ar she answered all of my questions and was very helpful. I would buy from her in a heartbeat, it's a shame her sales and ability to feed her family are dependent on the unscrupulous actions of her sales managers. All the negotiations went well until I asked to take the car to a mechanic. Then they came to a screeching halt and I asked to speak directly with the manager that Joyce had been busy running back and forth to get approval from. I should have turned and run the minute I walked into the large space that the managers share. One of the managers had his back to me and announced in a loud voice "Dewey, Cheatam and Howell" (for those of you unfamiliar with this term it translates to "Do We Cheat Them and How") all the other managers started doing fake coughs, rustling papers, shifting in their seats, etc…. It was VERY uncomfortable and he then turns to look at me and just said "oh!" and walked out. I was then introduced to Robert Cook, who is sitting at an elevated desk that looks down on us xxxxxxthat are buying. Robert's Last name should be CROOK not Cook...Beware of this shifty xxxxxxx!!! I asked to take the car to be looked over by my mechanic and he told me that I needed to fill out all of the financing paperwork before I leave and then they would rip it up if the mechanic found anything wrong with it. I guess he thought because I am a woman or just too stupid to not realize that by filling out the "paperwork" I would have actually purchased the car. He told me that he could not have it off the sales floor long enough for me to have it checked out. I explained that he had the car sold to me if it checks out. He again insisted that I fill out the paperwork and again I declined. When it became obvious he wasn't going to persuade me into purchasing it on the spot he then said I could come back in two days and take it to the mechanic. I live over an hour away, that was an additional roundtrip trip for me; I originally said I would be back but once I left the dealership, my experience with Mr. Cook left me wondering what was wrong with the vehicle that he didn't want me to have it checked out initially, in addition to the fact that the vin number that was on the website didn't register a vehicle with Carfax. The only Carfax I have ever seen on this auto was one produced by Mr. Cook. After reading other reviews on this dealer I wonder now what things are not on this Carfax. The worst part is he tried to joke around with me and pretend he had my best interest in mind and tried to point out how they weren't even making any money on this auto because he had "put" so much into it-new tires, some additional molding work, etc...Turns out he wasn't even talking about the right vehicle! I know each person's experiences are different so I'm not telling to not go there...I'm just telling you to do your homework before you do and proceed with caution! More

Ola and Dion went out of their way to help my wife and I purchase a new vehicle. They were helpful, persistent with the financial manager, and informative. They kept us updated on what was going on during purchase a new vehicle. They were helpful, persistent with the financial manager, and informative. They kept us updated on what was going on during the whole process. My wife and I actually only planned on purchasing one vehicle that day but we ended purchasing two from them. More

So far, I am very pleased with the quality of service and the friendliness of Vandergriff Toyota. I had intended to purchase another make and model of car, but after the test drive the other 4 dealerships p the friendliness of Vandergriff Toyota. I had intended to purchase another make and model of car, but after the test drive the other 4 dealerships paled in comparison to comfort and quality. My salesman took time to explain things I might not know about a Toyota and it was for that reason that I ultimately decided to make my purchase. More

I purchased a 2001 PT Cruiser in January 2011. We were unable to pick the vehicle up until they "completely" serviced all areas of the vehicle. After a couple days wait the vehicle was ready. Im unable to pick the vehicle up until they "completely" serviced all areas of the vehicle. After a couple days wait the vehicle was ready. Immediately noticable was the need for shocks; but we just decided that we'd have those replaced. Without exaggeration, this vehicle has been in the shop at minimum once a month. In addition to shocks, it has required a complete brake job due to erosion and rust, new radiator, thermometer, 2 tires, battery, alternator, and now a power steering pump and transmission. Purchasing a factory direct new vehicle from them "may" be trustworthy; however, since we have had such terrible experienced with the car they supposedly serviced and wouldn't sell if not a good dependable vehicle, I would never recommend them to anyone in the market for any type of vehicle. Customer service and honesty are more valuable than any sale or commission. A new vehicle can just as easily be purchased across the street. A few years ago, we purchased a vehicle for the same price in Grapevine and the dealer even lowered the price since the purchase was for a college student new to the area. Of the three years that we had the vehicle, the only defect or problem encountered was a rear window that would not roll down. Sadly that vehicle was totaled in an accident which lead us to the need to purchase the Cruiser. We have decided to put this vehicle up for sale for a minimal due to much frustration. Hopefully with all of the work that we have had done, it will bring better luck to the next person. Needless to say, Vandergriff's reputation is mud with our family. More

I wanted to take the time and express to you my extreme pleasurable experience in my recent purchased of a 2011 Camry LE. I had been looking at cars for roughly two weeks and visited many dealerships, and pleasurable experience in my recent purchased of a 2011 Camry LE. I had been looking at cars for roughly two weeks and visited many dealerships, and talked with a lot of salesman. I must tell you that my interaction with both Mr.Terry Coleman and Mr. Gem Bertone was very professional, courteous and dare I say it pleasant, was the reason I purchased a car from Vandergriff Toyota. I have discussed my car buying experiences, some not so good, with my friends, and I have endorsed and highly recommended both of these gentlemen and Vandergriff Toyota as a place to purchase their next car. Again, thank you Terry and Gem. More

I bought my 2010 Camry there and drove it for a year. They called me and offered to trade me out of my 2010 and get me into a 2011 for a lower rate and payment. Had to do it. Thank guys! They called me and offered to trade me out of my 2010 and get me into a 2011 for a lower rate and payment. Had to do it. Thank guys! More

If I could rate it with 0 stars I would. The worst buying and customer service experience I have ever had. The best part of the transaction? The fact that Mr. Whitlock finally agreed to take the car back and customer service experience I have ever had. The best part of the transaction? The fact that Mr. Whitlock finally agreed to take the car back today, and give me my trade in back. Somehow, I was WELL informed that one of their finance people was the original owner; who bought and serviced the vehicle at Vandergriff. All of that information checks out on the Carfax."What doesn't show on the Carfax?", you ask? Oh yeah, the fact that the vehicle had been in a major collision. Guess he (previous owner/Vandergriff Employee) didn't believe he had the obligation to disclose to the dealership that employs him that the car had $3000 worth of damage from the collision that "never took place" according to Mr. Ashford and Mr. Cook--two sales managers that I only wish no one else has to deal with. Here's the kicker--the vehicle was missing the Energy Absorber in the front bumper. AND--the Reinforcement Bar needed to be replaced. Both of which are safety issues, and can greatly compromise the functionality of the air bag system. So, my only hope for you is that if you choose to purchase a vehicle from these people--that you have it inspected before you sign the dotted line, by a 3rd party. Don't think that just because it is a major Toyota dealership you can trust the quality of the vehicle you are going to purchase. Also--after my 180 mile trek home, I began my search on Auto Trader for the perfect Prius--to my surprise Vandergriff has it listed for sale again!!! (just a hint...it's a black one...2010...) They may not disclose the fact that the vehicle was in a major collision, and it won't show on Carfax, but I am here to save you from making the same mistake I did. Mr. Whitlock, thanks for taking the car back, and for giving me back my trade. For all the rest of you...there is a special place in the world for people like you. More

Chris Nyakundi was friendly and very professional. Even answered some questions I forgot to ask. He handled the entire transaction in an efficient, straightforward manner. Thanks to Scott in the service answered some questions I forgot to ask. He handled the entire transaction in an efficient, straightforward manner. Thanks to Scott in the service department for recommending Chris. I have always had good service experiences when dealing with Scott in the past and felt confident asking for his recommendation. Radonna explained the whole process very well. It was more like a visit than a business transaction. Even got my picture taken for promotional purposes. I have forgotten the name of the guy that handled the finances. He did not use any pressure, but I was convinced to buy the extended warranty for the first time in my life. His explanation made it seem like a good option. I'm very happy with my new Tacoma and with all aspects of the sales process. This is my second vehicle purchase from Vandergriff Toyota and they will be the first consideration for any vehicles I might buy in future. More

I got there on a Saturday evening, and as I was going to buy my 1st car :) I totally forgot my cellphone and wallet at home! They worked smoothly and with gentleness, been flexible to my needs and asking as buy my 1st car :) I totally forgot my cellphone and wallet at home! They worked smoothly and with gentleness, been flexible to my needs and asking as many questions as they could to make sure I wanted to buy that specific car. At the end it got a bit longer, because of the final insurance questions, but they were very friendly. It also was the cheapest price in DFW, as I visited 3 other TOYOTA dealers and non came closer to (all asked more than $1000 extra for the same car) Nick's offer. I was his 4th sale of that Saturday, so I guess he has the ability to work patietly with his costumes' needs. More