Vandergriff Toyota

Hello, Purchased used Kia Sportage 2007 for 16 yr old daughter on 6-29-2013. Since then I have been back to the dealership three times with no success. The Air Conditioner was not working when we test daughter on 6-29-2013. Since then I have been back to the dealership three times with no success. The Air Conditioner was not working when we test drove it so the salesman said they would fix it. We went back and bought the car that the salesman said had a factory warranty but it didn't when the Toyota financial guy talked to us. We did not buy a warranty and purchased the car. We assumed the ac was fixed but it was just filled with freon so it lasted 3 or 4 days till the freon leaked out. Some of the excuses by Toyota were - 1 my freon machine was not working good that day bring it back, 2) you bought the car as is (I did not know it had ac leak and vandergriff knew it did because they had the car over 30 days in inventory and would have filled it many times with freon for test drives), 3) you should have bought a warranty with us, 4) our mechanics cannot detect where the freon is leaking (the freon was leaking and I had it verified at Calloway Auto in North Richland Hills), we can't fix it right because then we would lose money on this deal, take it to a Kia dealership and have it fixed. This is deceptive car sales. Making it appear the ac was fixed and it wasn't when I bought it. This is why they are receiving a bad rating. Plus there favorite thing to do with unhappy customers is to keep transfering your phone call over and over again till you give up and hang up the phone. They wont tell you who they are transferring to you either. Please let me know if you will accept my report. Aaron 817-689-1404. If you have any suggestions on how to remedy this problem, I would be most anxious to hear it. Worked with Corey and Jackie Martin in Toyota Service and Sales Manager Martin Greenburg will not return my calls anymore. I left Mark messages on 8-1 and 8-4-2013. More

We purchased our vehicle from Vandergriff Toyota and our salesman was Damion Nevills. He was extremely professional and attentive. It was a great experience. If you are thinking about buying a car, go see D salesman was Damion Nevills. He was extremely professional and attentive. It was a great experience. If you are thinking about buying a car, go see Damion. More

Good service department manager. Handled our concerns promptly and effectively. Look forward to dealing with Pat in the future. Nice to have our issues addressed. promptly and effectively. Look forward to dealing with Pat in the future. Nice to have our issues addressed. More

I had a very good experience with the pre-owned manager and would recommend Vandergriff Toyota to family and friends. Most likely I will purchase my future vehicle from this dealership. and would recommend Vandergriff Toyota to family and friends. Most likely I will purchase my future vehicle from this dealership. More

My wife and I had a great experience purchasing our Venza at Vandergriff Toyota last week. Our salesman, Clint Roberts, was very patient with us as we narrowed our choices down from an FJ, to a RAV4 and fin at Vandergriff Toyota last week. Our salesman, Clint Roberts, was very patient with us as we narrowed our choices down from an FJ, to a RAV4 and finally we settled on a wonderful V6 powered Venza. More

I came to the store and Clint Roberts was a great help and I'm still receiving great customer service. I would definitely recommend this dealership to others. and I'm still receiving great customer service. I would definitely recommend this dealership to others. More

Linh is friendly, out going and knowledgeable! She was quick to show me what I was looking for and wasnt afraid to dig for deals and ask questions. It was GREAT to see a sales lady on the floor being act quick to show me what I was looking for and wasnt afraid to dig for deals and ask questions. It was GREAT to see a sales lady on the floor being active and keeping up with her counterparts. Her sales and customer service skills are outstanding! Keep up the good work! More

Just wanted to let you know I had a TERRIFIC BUYING EXPERIENCE from your DEALERSHIP last night. Your sales staff was very courteous & knowledgable. Your Operations Manager, Shannon Ashford was very hel EXPERIENCE from your DEALERSHIP last night. Your sales staff was very courteous & knowledgable. Your Operations Manager, Shannon Ashford was very helpful with our purchase. Thanks VANDERGRIFF TOYOTA!!!!! Great Buying Experience!!! More

Absolutely horrible and insulting experience they can't take negotiation and a little level headed common sense from the customer without yelling at the customer and getting to the point of refusing can't take negotiation and a little level headed common sense from the customer without yelling at the customer and getting to the point of refusing to sell a car to me! Total waste of time buyer beware this place is joke ran by a bunch of crooks!!' Customer service and RESPECT is the LEAST of their concern!!! More