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Vandergriff Toyota

Arlington, TX

3.5
1,275 Reviews

1000 Interstate 20 West

Arlington, TX

76017

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Showing 1,275 reviews

December 13, 2014

Great Dealership! There are a couple of Toyota dealerships that are closer to my work which would make things somewhat more convenient when getting service but the expe More

by RJHustler21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Radonna Gritten
December 13, 2014

Excellent service from Nancy Goodwin I have dealt with Nancy Goodwin at Vandergriff Toyota in Arlington twice thus far and have received nothing but the highest quality of service and pro More

by JRodriquez85
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
December 11, 2014

Excellent Service Nancy is a delight to work with! She is our advocate and adviser in making our Highlander the best. I highly recommend her as the best service coord More

by JERyan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
December 06, 2014

Excellent service from Nancy Goodwin Nancy takes the time to listen to any concerns I have and takes the time to explain what work was done on my vehicle. She really cares about her cust More

by Kevin Huse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
December 02, 2014

$90 oil change Will never visit this dealership again for service Overcharged for service with an oil change costing $90 (2012 Prius) Don't take your car here unle More

by Kathleen Chin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
William hays
Dec 05, 2014 -

Vandergriff Toyota responded

Vandergriff Toyota said on 12/02/2014 05:57 PM (Private Message) Hello Kathleen, I would first like to thank you for your feedback as it helps us to improve our processes. There are a variety of different factors that go into making any vehicle service pricing decision. I am sincerely disheartened to hear of your unpleasant experience at our dealership as 100% customer satisfaction is of paramount importance to us. If you have any additional comments, please feel free to contact me. Thank you, James Higdon - Service Manager (877) 841-3693.

December 01, 2014

Tune-up I love this service department and more-so our family loves working with Nancy Goodwin but at times there are some conflicting concerns. Nancy was not More

by doit26
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
November 26, 2014

Nancy Goodwin is terrific! I was in for service on 11/25/14 and saw my usual service adviser, Nancy Goodwin. I have been using Nancy since I bought the vehicle new in 2010. The More

by larryehop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
November 26, 2014

Renewed faith My customer service experience in the past with this dealership have not be bad... but nothing special. Then I had the pleasure of working with Nancy More

by Jhughes556
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Nyakundi
November 23, 2014

Excellent Service by Ryan Parker I own a Camry, Rav4, and Toyota Sienna. I requested Ryan Parker every time I bring my vehicle for service. Very Professional, Detail oriented, excel More

by Phuong Ly
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
November 20, 2014

"Great service...felt like family" Brought my Camry in for installation of body side molding and six month service. Nancy Goodwin was service advisor for both visits. She was very profe More

by captainsky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
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