Vandergriff Toyota

10000 miles service During 10,000 miles service for my Toyota minivan, I did filed a complaint in regards to broken wire of gas cap to cover under warranty. The complaint During 10,000 miles service for my Toyota minivan, I did filed a complaint in regards to broken wire of gas cap to cover under warranty. The complaint was resolved in timely manner and I was very satisfied with the outcome. The individual handled my complaint was Mr. William Hayes. I really appreciate the time and effort he put in to resolve my complaint. Thanks for providing best service. Kirit Patel More

My 200,000 mile maintenance I pulled up at 6:55 am. There were about 8 cars ahead of me. I got in and out within an hour! Very nice because I had to get to work. This is my secon I pulled up at 6:55 am. There were about 8 cars ahead of me. I got in and out within an hour! Very nice because I had to get to work. This is my second time to come here for my maintenance service. I would recommend this Dealership to anyone. Thanks Bobby Brett ! More

They stay on top of their customer issues so the customer to I just purchased a new Camry and purchased the vehicle theft protection. I forgot to bring the vehicle in to have the device installed. The Vandergr I just purchased a new Camry and purchased the vehicle theft protection. I forgot to bring the vehicle in to have the device installed. The Vandergrif service staff called me to remind me to do this and set up a time. Took the car in and was out in 30 minutes. Great service. More

Routine service They were very busy when I got there, but Ricco was very prompt on greeting me. And had me in and out in an hour. Thank you Ricco for your excellent They were very busy when I got there, but Ricco was very prompt on greeting me. And had me in and out in an hour. Thank you Ricco for your excellent customer service! More

Excellent experience! I pulled into the service department and could quickly tell that they were busy. Nancy (service rep) told me the wait could be at least 1 1/2 hours or I pulled into the service department and could quickly tell that they were busy. Nancy (service rep) told me the wait could be at least 1 1/2 hours or longer. I told her that I could wait and I even added more services than what I usually get. I had my vehicle back within the hour and I was super pleased with the service. Thank You Vandergriff for always taking care of my needs. More

New Vehicles The customer service was great. Our sale representative, Ethan Lee, was great with dealing with us. Take us a long 5 hours of hard bargain but in the The customer service was great. Our sale representative, Ethan Lee, was great with dealing with us. Take us a long 5 hours of hard bargain but in the end everyone was happy. Through out that long hours, everyone kept their cool and our representative was helpful through out the whole process of finallizing the purchases in details. We end up purchasing two vehicles instead of one and was very pleased. More

Periodic Maintenance Nancy is, as always, friendly and helpful. The waiting area is warm and inviting. Vehicle returned washed and ready to go. Will always deal with th Nancy is, as always, friendly and helpful. The waiting area is warm and inviting. Vehicle returned washed and ready to go. Will always deal with this service department. More

New car purchase My experience purchasing my new car was very positive and enjoyable. Our sales person, Eric Hill was very knowledgable and friendly. He helped us ma My experience purchasing my new car was very positive and enjoyable. Our sales person, Eric Hill was very knowledgable and friendly. He helped us make the right chose in buying our new car. More

Great experience repairing their own problem!! Had a 4 runner that the alarm system would not turn off including the horn would not stop honking. Paid money for them to repair which they did by di Had a 4 runner that the alarm system would not turn off including the horn would not stop honking. Paid money for them to repair which they did by disengaging the alarm system. Did not know until 4 Months later the horn did not work and would not pass inspection. Worked with Nancy Goodwin and Ben Cahill who said they doubted their work months ago would have caused this problem. Called hours later and said car was ready, NO CHARGE! The fact they admitted they were human and made a mistake then took ownership to resolve. Great experience! Most would have blamed something/someone else. Nancy was a little hard to get hold. I think the secret is out and now everyone wants to work with her because she is so great to work with!!. More