Vandergriff Toyota

Great Experience Since we purchased our Prius in 2010, only Vandergrift Toyota has serviced my car. I have always had a positive experience. The service advisors have Since we purchased our Prius in 2010, only Vandergrift Toyota has serviced my car. I have always had a positive experience. The service advisors have been friendly and helpful. My car has been ready when promised or earlier. The waiting area is clean and comfortable. My last visit was Friday, January 23. My service advisor was Enrique Espinosa and he was outstanding. His smile, hospitality and expertise was exceptional. When I returned to pick up my car he called me by name and explained everything that was done on my car. Thank you Enrique and to all the Vandergriff team. You are awesome! Gary Lindley More

A very pleasant experience. I had one of the best experiences from a car dealership. Everyone were courteous and friendly plus the waiting area was very accommodating. I would re I had one of the best experiences from a car dealership. Everyone were courteous and friendly plus the waiting area was very accommodating. I would really recommend this place to anyone. More

Overall wonderful experience!! The day I was blessed with talking and meeting RaDonna Gritten, she helped me tremendously, you have a great employee!!?? She worked hard at finding w The day I was blessed with talking and meeting RaDonna Gritten, she helped me tremendously, you have a great employee!!?? She worked hard at finding what was wrong with my car, and is not finished, will return on Monday, More

Quality People = Quality Performance Nancy does an excellent job listening to customer needs and seeing that the work gets accomplished in a correct & timely manner. I never have a bad e Nancy does an excellent job listening to customer needs and seeing that the work gets accomplished in a correct & timely manner. I never have a bad experience with Vandergriff service dept. Thanks - Jim More

Toyota Care Service Purchased Toyota Venza in July 2014 - this was my first check up at 3290 miles on Toyota Care.. Nancy Goodwin was my server person. She was very fri Purchased Toyota Venza in July 2014 - this was my first check up at 3290 miles on Toyota Care.. Nancy Goodwin was my server person. She was very friendly and efficient. Barbara Wright 6908 Trapper Ct. Arlington, Texas 76001 More

RaDonna Rocks! I did not purchase my Avalon at Vandergriff, but chose them to maintain it because of the proximity to my home. I could not have been more pleased wit I did not purchase my Avalon at Vandergriff, but chose them to maintain it because of the proximity to my home. I could not have been more pleased with the prompt attention and excellent service. Everyone I encountered was friendly and helpful. I lost my husband recently and taking care of so many things on my own has been a challenge. RaDonna and the rest of the Service Department at Vandergriff have my trust and confidence that they will help me to take good care of my car for as long as I own it. I'm glad I chose Vandergriff. ?? More

One bad apple It was December and my wife and I had been looking at buying an Odyssey. My wife had found one she liked but it was all the way in Arlington, and we l It was December and my wife and I had been looking at buying an Odyssey. My wife had found one she liked but it was all the way in Arlington, and we live in Wylie. Well I knew my wife wanted an Odyssey so I started doing some research as to whom I would talk to while I was there. I found dealerrater and started my research. I saw how awesome Nancy Goodwin was, so I called her to see if by chance she sold cars there to. She did not though but connected me with another awesome sales rep. I spoke with Shirley McKinney and I told her where i was coming from so I was serious about making something happen that evening. I don't drive 1.5 hours one way for anything. I arrived there about 8 and soon met Shirley, who was pleasant. We took a test drive and when we arrived back at the dealership it was probably a little after 9 by then. We had been locked out, but went around the side. This is when it go interesting. Apparently the manager there was ready to go or I don't know what, but as I was waiting along with a couple other customers a big verbal fight ensued between my sales person and what I presume was one of the managers. It was mainly him yelling at her for whatever reason at a distance to where customers like myself could hear no problem. Hard to hear. I was pretty upset that someone could treat their employees like that, much less someone like Shirley. I did not want to do business with them after that. The only thing that kept me there was Shirley even though I heard him tell her she was fired. She kept her professionalism and even though I could tell she had cried, she kept on. We got within 1000 dollars of getting a deal done, but the manager was obviously ready to go and at that point I was too. The funny thing is the price moved to the price I wanted the next week, so I know the deal could have gotten done that day. The most unfortunate thing was that Shirley, my salesperson had to go through that, and she is no longer with them, probably in direct relation to that incident. It's a shame they lost a great employee, she will do great elsewhere and will be better respected. I cannot in good faith recommend Vandergriff Toyota. Although besides Shirley, Nancy was awesome to speak with, I can see why she is spoken so highly of. A manager did call me to apologize for the incident after an email to them. More

Outstanding Service I have purchased 4 Toyota Corolla's and have been immensely satisfied with each one. My decision to purchase a car was quick as my transmission was g I have purchased 4 Toyota Corolla's and have been immensely satisfied with each one. My decision to purchase a car was quick as my transmission was going on my old car. We went to Toyota Vandergriff in Arlington and met Joyce Ilegbodu. Her customer service was superb and within a short amount of time I was driving off the lot with my new Corolla. I was never pressured to go higher than my price point or to purchase more extras than I needed or wanted. Nick Kaba worked me on financing and Desi Dusina assisted me and kept me informed before driving off the lot. The entire process was fast and stress free. My entire experience was outstanding and I am very happy with my car. More

Superior Service! I just took my 4-Runner in for it's regular service and as usual, Nancy Goodwin, handled everything in her typical efficient manner. Nancy epitomize I just took my 4-Runner in for it's regular service and as usual, Nancy Goodwin, handled everything in her typical efficient manner. Nancy epitomizes what an auto dealer service representative should be. Professional, courteous, competent, and friendly are some of the words that come to mind. She is a big reason why we have done and will continue to do business with Vandergriff Toyota. More

My Car is Running Again! I found Nancy Goodwin by referral when my car broke down on the other side of the freeway from the dealership. After having my car towed to the deale I found Nancy Goodwin by referral when my car broke down on the other side of the freeway from the dealership. After having my car towed to the dealership everyone was very friendly and helpful. Nancy Goodwin told me what was wrong and gave me a price shortly after. When all said and done there was no extra cost and the work was a lot cheaper than I expected. More