Vandergriff Toyota

Used car purchase I purchased a used 2013 Highlander. I totally disagree with purchasing a car with 2 new tires and 2 tires with 30,000 miles. I have been a customer of I purchased a used 2013 Highlander. I totally disagree with purchasing a car with 2 new tires and 2 tires with 30,000 miles. I have been a customer of this dealership for at least 15 years and continue to be because of the great service from Nancy Goodwin. I now have to purchase 2 or 4 new tires to properly rotate wear of tires. I think the car price should have reflected this and I asked for it and it was denied. I am a loyal Toyota customer and purchase from Vandergiff because of my wife and myself's relationship with Nancy Goodwin. I am currently shopping for 4 new tires for my Highlander. More

140000 service I was in and out in a very short time. Nancy Goodwin always makes sure every thing Is correct and lets me know how every thing check (breaks tires). A I was in and out in a very short time. Nancy Goodwin always makes sure every thing Is correct and lets me know how every thing check (breaks tires). Always satisfied and happy when I leave. More

Routine Service The service department at Vandergriff is the reason I drive a Toyota. Nancy Goodwin is the best service person I have ever seen! She is concerned abou The service department at Vandergriff is the reason I drive a Toyota. Nancy Goodwin is the best service person I have ever seen! She is concerned about my needs and. Works so hard to ensure they are all met with a happy smile. More

Done and no time wasted! 'Got my 2013 Camry wile living in Albuquerque, but recently moved back to Arlington, TX. Upon receiving the notice about supplemental restraint syste 'Got my 2013 Camry wile living in Albuquerque, but recently moved back to Arlington, TX. Upon receiving the notice about supplemental restraint system (SRS) recall I brought the car to Vandergriff. They ordered the parts and had me schedule the service once parts were in. Nancy Goodwin got it taken care of in record time (logged in slightly ahead of my scheduled appointment, and it was done and ready to go well before the estimated 2-hour service time!) No delays or excuses, just "got 'er done" and on my way. Thanks for a great start to the day! More

Mischarge reconciliation. I went in for a routine oil change and asked that they vacuum my car as well. Apparently the service representative rang out it in a s a full detail w I went in for a routine oil change and asked that they vacuum my car as well. Apparently the service representative rang out it in a s a full detail which is $105. I would never pay that much to get my car cleaned. However, the lead representative on duty had the charge removed and I ended up with a very clean car. I really appreciate the way they handled it with concern and care. Thanks Vandergriff! More

New car! Coming to Toyota, I was welcomed to a very friendly environment. My salesman, Mr.Stinnett, was very professional and I was very pleased walking out wi Coming to Toyota, I was welcomed to a very friendly environment. My salesman, Mr.Stinnett, was very professional and I was very pleased walking out with my new car. It took awhile, but business is business. I still keep in touch with Mr.Stinnett and it has been atleast 3 weeks since the purchase. I'm able to call him if I have any questions with the car and he always welcomes me to come on down to the dealership if I any have questions as well. He makes sure his customers are taken care of! More

Brandon Fearka @ Vandergrif Toyota It's easy to write dithyrambic reviews about a sales rep when you've had a great customer experience. It's a lot more difficult to say positive thing It's easy to write dithyrambic reviews about a sales rep when you've had a great customer experience. It's a lot more difficult to say positive things about your service guy when you've just had about your worse customer experience to date, which is what happened to me at Toyota Vandergriff a few days ago. I'll spare you the details of what work needed to be done beyond the routine 35,000 miles service on my Sienna (some still elude me), and why it had to take so long (from 10:00 AM til 3:00 PM, with no lunch). Brandon might be a junior associate there, but he did a very decent job at keeping me updated, patiently explaining why the correct paperwork couldn't be provided to me and why the numbers on two different documents didn't match but that was okay (makes you wonder). He kept his calm and composure while I was gradually loosing mine as hours went by. Overall a good management by Brandon of a pretty bad situation. More

Outstanding customer service We are always happy to see Nancy Goodwin when we visit Vandergriff Toyota for service. Regardless of why our car is in, Nancy is always cheerful, a go We are always happy to see Nancy Goodwin when we visit Vandergriff Toyota for service. Regardless of why our car is in, Nancy is always cheerful, a good communicator and listener as well. She makes my service experience enjoyable and we trust her. We have actually had times where we considered going to a private garage which would have cost us less than Toyota. Because of our trust in Nancy and the way she does business advising, keeping cost reasonable and allowing us to communicate with her and the mechanic, we keep coming back to Vandergriff. She respect your time and makes no promises that she can't keep. Charles and Avis More

Friendly, informative & professional service. Just want to say thank you to Mr. Bob Brett for helping me get my car serviced. Bob was friendly, informative, and professional. M. Martinez :) Just want to say thank you to Mr. Bob Brett for helping me get my car serviced. Bob was friendly, informative, and professional. M. Martinez :) More

My Service Rep - Nancy Goodwin I am always happy to see Nancy Goodwin when I come into Vandergriff Toyota for service. Regardless of why my car is in, Nancy is always cheerful, a g I am always happy to see Nancy Goodwin when I come into Vandergriff Toyota for service. Regardless of why my car is in, Nancy is always cheerful, a good communicator and listener as well. She makes my service experience better. Thanks More