Vandergriff Toyota
Arlington, TX
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Great service department I use Vandergriff because it is close to my house. I always ask for Ryan Parker - he always informs me of the work to be done on repair, maintenance I use Vandergriff because it is close to my house. I always ask for Ryan Parker - he always informs me of the work to be done on repair, maintenance and the cost before the job is started. Ryan always gives me good customer service - I received a coupon in the mail after I had put the car in for service - when I picked the car up Ryan honored the coupon. Thanks for saving me money!! Also the young men who washed the car and delivered it to me at the service department entrance were very friendly and courteous. Eleanor Abner More
service for recall problem When I received the recall notice I called and talked to Ryan Parker about scheduling getting it taken care of. He said he would order part and call When I received the recall notice I called and talked to Ryan Parker about scheduling getting it taken care of. He said he would order part and call when it came in. About a Week later talked to Ryan and scheduled repair at a time convenient for me. When I went for the appointment Ryan met me in the driveway and invited me into the waiting area for some coffee and said he would get it taken care of. After about 30 minutes car was ready and had been washed also. I had just received a new Iphone and Ryan set up the bluetooth connection on the car for me. Service was excellent and timely. I would recommend service here. More
Customer Service Ryan offered excellent,courteous service without being patronizing. He is a serious, customer oriented young man and it was a pleasure to have him ass Ryan offered excellent,courteous service without being patronizing. He is a serious, customer oriented young man and it was a pleasure to have him assist with having car serviced and explaining future procedures necessary. More
Very good service Nancy was very courtesy. Pleasant to work with. She got me in quick and in no time I was gone. Thank you Nancy. You have a good employee having Na Nancy was very courtesy. Pleasant to work with. She got me in quick and in no time I was gone. Thank you Nancy. You have a good employee having Nancy working for you. I will be coming back soon to finish my things to be done besides my oil change. More
My first Service for my new Tacoma I arrived at the appointed time & was promptly greeted at my car. Everything was arranged & my car went to the shop quickly. All work was completed I arrived at the appointed time & was promptly greeted at my car. Everything was arranged & my car went to the shop quickly. All work was completed in a good timely manner. All staff members were very friendly & helpful. By the time I finished a couple of free cups of coffee the work was done & my car was Washed! They even removed a nail & patched my tire at no charge. More
Poor Service-Bottom Line I went in simply to get a new set of keys, we'd lost one. I requested the service department to recode my car and give me 2 sets of keys, cost about $ I went in simply to get a new set of keys, we'd lost one. I requested the service department to recode my car and give me 2 sets of keys, cost about $300. They did not perform the promised service and my car was stolen within 2-3 hours of my getting home, thinking everything was safe. The service dept. said sorry we had a new guy and offered me the original service paid for and a free oil change. Well, my car was stolen and I can't return it for proper service and a free oil change, the "new guy" dropped the ball causing me alot of problems. Watch out for the promised (and paid for) jobs from this dealership's service dept. If they hire new people who don't know what they're doing and then are not willing to fully compensate incurred losses it certainly seems like a scam operation. More
Great service from everyone! Was in for my 1-year check-up on my new Priius, which I love. There was a little problem with my scheduling (not the dealer's fault), and Nancy Goodw Was in for my 1-year check-up on my new Priius, which I love. There was a little problem with my scheduling (not the dealer's fault), and Nancy Goodwin was right on top of it. My service was efficient and fast. Nancy is a great service person, the best I ever had. Not only did my car get serviced, but another employee( sorry I didn't get his name) brought me water and cookies while I was waiting. It's like being in someone's home! Everyone should do business with Vandergriff Toyota. More
Great Service from a Great Person I brought my car in for service and Mr. Brett Cox did very well in meeting my requests. He did an excellent job in fixing my car and answering all of I brought my car in for service and Mr. Brett Cox did very well in meeting my requests. He did an excellent job in fixing my car and answering all of my questions and concerns. I would highly recommend him because he is friendly, supportive, and a great person.Thank you Brett and Vandergriff Toyota for a great service. More
Superior Service As Always Nancy Goodwin is the reason I continue to use Vandergriff Toyota to service my Toyota Camry. She goes beyond expectations in every area of customer h Nancy Goodwin is the reason I continue to use Vandergriff Toyota to service my Toyota Camry. She goes beyond expectations in every area of customer help. Every thing needed is taken care of in a professional, yet personal, way. Thank you Nancy for all you do. Lonnie James More
Best Buying Experience Ever! Highly Recommeneded! I worked with Mr. Michael Hernandez. He is very professional, friendly, and honest. This dealership has the best selection and best prices. I truly be I worked with Mr. Michael Hernandez. He is very professional, friendly, and honest. This dealership has the best selection and best prices. I truly believe this is a great buying experience. It's what a used car buying should be. More