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Vandergriff Toyota

Arlington, TX

3.5
1,275 Reviews

1000 Interstate 20 West

Arlington, TX

76017

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Showing 1,275 reviews

July 23, 2015

Great service department I use Vandergriff because it is close to my house. I always ask for Ryan Parker - he always informs me of the work to be done on repair, maintenance More

by roswellbelle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Jul 24, 2015 -

Vandergriff Toyota responded

Hello Eleanor! Our friendly staff and amazing service are what keep our customers, like you, coming back! We are proud of the service we provide and it is thrilling to know that our customers recognize us for it. Thank you so much for you time taken to write this review. We truly appreciate it. Sincerely, James Higdon – Service Manager (877) 841-3693

July 22, 2015

service for recall problem When I received the recall notice I called and talked to Ryan Parker about scheduling getting it taken care of. He said he would order part and call More

by blazer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Jul 23, 2015 -

Vandergriff Toyota responded

Hello! We are happy to hear that you latest service visit with us was satisfactory. We try to go above and beyond all expectations to get things done in a quick and efficient manner. Thank you for your kind review! Signed, James Higdon – Service Manager (877) 841-3693

July 21, 2015

Customer Service Ryan offered excellent,courteous service without being patronizing. He is a serious, customer oriented young man and it was a pleasure to have him ass More

by Bjkryger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Parker
Jul 22, 2015 -

Vandergriff Toyota responded

Hello! We are glad to hear Ryan provided you with great service. We think that he is really great as well! Signed, James Higdon – Service Manager (877) 841-3693

July 21, 2015

Very good service Nancy was very courtesy. Pleasant to work with. She got me in quick and in no time I was gone. Thank you Nancy. You have a good employee having Na More

by barbi ferguson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Jul 22, 2015 -

Vandergriff Toyota responded

Thank you so much for your kind review! We will see you when you come in for your next service. Thank you! Kindly, James Higdon – Service Manager (877) 841-3693

July 21, 2015

My first Service for my new Tacoma I arrived at the appointed time & was promptly greeted at my car. Everything was arranged & my car went to the shop quickly. All work was completed More

by Steve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Juan Delgado
Jul 22, 2015 -

Vandergriff Toyota responded

Hello! Wasted time is lost time and we would never do that to our customers! We understand that time is extremely important and we want our customers to walk out knowing that we worked as efficiently as possible. Thank you for commending us on our time keeping efforts! If you should need anything else, please give us a call. We would be more than happy to help! Sincerely, James Higdon – Service Manager (877) 841-3693

July 21, 2015

Poor Service-Bottom Line I went in simply to get a new set of keys, we'd lost one. I requested the service department to recode my car and give me 2 sets of keys, cost about $ More

by Poor Service
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobby Brett
July 18, 2015

Great service from everyone! Was in for my 1-year check-up on my new Priius, which I love. There was a little problem with my scheduling (not the dealer's fault), and Nancy Goodw More

by oldgirl80
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Jul 20, 2015 -

Vandergriff Toyota responded

Hello! When you are at Vandergriff, you are at home! You are part of our family and we want to treat you like it! Thank you so much for coming in and having your service done at our dealership. And lastly, thank you for your review! We will see you again at your next service. Thank you, James Higdon – Service Manager (877) 841-3693

July 18, 2015

Great Service from a Great Person I brought my car in for service and Mr. Brett Cox did very well in meeting my requests. He did an excellent job in fixing my car and answering all of More

by Sam123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Brett Cox
Jul 20, 2015 -

Vandergriff Toyota responded

Hello! Thank you for sharing your experience with us! We are pleased to hear that your vehicle service was A+! Please contact us should you need anything else. Kindly, James Higdon – Service Manager (877) 841-3693

July 18, 2015

Superior Service As Always Nancy Goodwin is the reason I continue to use Vandergriff Toyota to service my Toyota Camry. She goes beyond expectations in every area of customer h More

by james 123
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nancy Goodwin
Jul 20, 2015 -

Vandergriff Toyota responded

Hello Lonnie! Thank you for recognizing Nancy and all she does. She is a great addition to our team and we would be at a loss without her or any of our service department. If you should have any questions about your recent service, please give us a call. We would be glad to help! Sincerely, James Higdon – Service Manager (877) 841-3693

July 17, 2015

Best Buying Experience Ever! Highly Recommeneded! I worked with Mr. Michael Hernandez. He is very professional, friendly, and honest. This dealership has the best selection and best prices. I truly be More

by Peter958995
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Hernandez
Jul 20, 2015 -

Vandergriff Toyota responded

Hello! Thank you for taking the time to write this review and to give us an amazing compliment! "It's what car buying should be," is one of the best compliments we could receive. It means we are doing an all around great job. So, from the bottom of our hearts, thank you so much! Kind Regards, David Strawn – General Sales Manager (877) 880-5657

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