Vandergriff Honda
Arlington, TX
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When we decided we wanted to test drive the Honda Odyssey, Jose Cruz was the one to pick up the phone and schedule us with a test drive the same day. We clearly conveyed today we wouldn't be buying, Odyssey, Jose Cruz was the one to pick up the phone and schedule us with a test drive the same day. We clearly conveyed today we wouldn't be buying, but really confirming if this was our vehicle of choice. Upon arrival, Jose was rather prompt and explained quickly he had to ask a few questions before our test drive and taking our DL#s. After asking valid questions, Jose quickly brought the vehicle around and started giving us a walk around tour of the vehicle. Jose was extremely knowledgeable and didn't miss a single detail. If there was an area of improvement, it would be around his car seat knowledge and what the vehicle had to offer - but he was great with every thing else in the vehicle. He was happy to hop in the back row with my husband to exemplify the room the vehicle had, and once we started the test drive, he shared even more about the vehicles powertrain, comparison to similar vehicles, and other models by Honda, too. It was a great perspective and honestly helped sell me on becoming a minivan mom. Jose was very kind and explaining different options, trims, etc. around the vehicle, and letting us test drive in a parking lot so I could see the maneuverability of the vehicle as well, since we weren't able to drive on the highway, which I was disappointed in, but he was respectful about the policy. When we got back to the dealership we had to leave promptly to pick up out kids, but Jose was offering to also show us the other trim levels on the used side so we could see the differences. Later in the day, he texted my husband with gratitude and a willingness to support us in our car buying process. In the last few days we've asked about a vehicle we're looking to sale, and also coming back to test our car seats and he's been responsive and respectful. I believe Jose is a great cars salesmen and at no time did I feel pressured. He made this process as painless as possible, and I look forward to updating this review once we buy our minivan from him. More
Chris Lapid, my service manager, is always super nice and helps me make the best decision to keep my car operating effectively and efficiently all the time. During my last visit he personally assisted me to helps me make the best decision to keep my car operating effectively and efficiently all the time. During my last visit he personally assisted me to replace a burnt out bulb, saving me a 2 hr wait due to a backlog of cars to be serviced. I couldn’t ask for better service than what Chris always provides! More
Great service at this dealership. I normally ask for hung, he is an excellent service assessor and help me keep my vehicle in great shape, he explains clearly every service needed and I normally ask for hung, he is an excellent service assessor and help me keep my vehicle in great shape, he explains clearly every service needed and gets it done fast. He checks for possible recall or software updates that i am not aware of and calls to keep me updated. My vehicle gets serviced fast and it is always ready to go at the time it was promised plus I get a free carwash. I trust my vehicle is well taken care of when I bring it to hung. More
Craig was amazing and really helped me out when I was in a bad situation. He really cared about me as a person and not just a customer and did everything he could to make sure I got exactly what I wanted. I a bad situation. He really cared about me as a person and not just a customer and did everything he could to make sure I got exactly what I wanted. I could not recommend him anymore, he was truly incredible and this dealership made my dream come true. More