Vandergriff Honda

I have been a Vandergriff Honda client since 2016 and my experience over the years has been AMAZING. The sales ( Anthony & Tamah ) has always went above and beyond, Finance managers & directors definitely h experience over the years has been AMAZING. The sales ( Anthony & Tamah ) has always went above and beyond, Finance managers & directors definitely has met my EXPECTATIONS , Has every visit been perfect ( NO ) but when I brought my concerns to Service, Anthony , Dillion and Mr Love all of my concerns was expediently, professionally and timely addressed , resolved and dealt with and this is why I have purchased my 6th vehicle with Vandergriff Honda. I was headed toward a Lexus SUV ( I LOVE SUV"S ) BUT Anthony ( salesman ) & Dillion ( Finance Director ) has made my 1\26\2024 purchase worth it i'm now in an 2024 Honda CRV Sports L HYBRID and i'm loving it Thank you ! Anthony for being whats needed to make a purchase with Vandergriff comfortable & honest More

Thanks Jose Mendez for helping us to get the suv we love it , your help is much appreciated love it , your help is much appreciated More

Very polite, and consistent in their follow-up! As soon as I got in touch, they got back to me & continued to check in with me to make sure I could find this very specific car I wanted! Thank you As soon as I got in touch, they got back to me & continued to check in with me to make sure I could find this very specific car I wanted! Thank you for your professionalism More

Crooks! Sold me a warranty on my used car. Was told by the sales person that it would last for 100k miles. I did not look closely enough at the paperwork. Th Sold me a warranty on my used car. Was told by the sales person that it would last for 100k miles. I did not look closely enough at the paperwork. The warranty company did have the correct information (Warranty until 149k miles) but changed it today at the behest of Vandergriff. I am still paying for a warranty that I can't use. I will never buy a car here again or get service from them. Also, do not buy a warranty from MPP! More

My husband and I would like to thank Christian Castillo for providing GREAT customer service. He made our wait comfortable and explained services performed in detail. He went far and beyond and was very pr for providing GREAT customer service. He made our wait comfortable and explained services performed in detail. He went far and beyond and was very professional. Honda made a good choice when hiring him…GREAT JOB!!! More

Great services from Maui and tge carwash services team Gentleman and staff .I loved my services Gentleman and staff .I loved my services More

On Monday, February 20, 2023 I went to get my rear disc brakes replaced at Vandergriff Honda. The Service Director, Justin Moore assisted me and Technician, Matt Ellis did the repair. Six months later, On brakes replaced at Vandergriff Honda. The Service Director, Justin Moore assisted me and Technician, Matt Ellis did the repair. Six months later, On Tuesday, September 19, 2023 I was driving & noticed a loud noise, as if something was dragging under my car. I pulled over but couldn’t find anything so next day I went to a near by Honda dealership. I informed of noise & they said the only way to find the problem was to do a diagnostic test it which was $200 and inspect. I find out it was the rear brakes metal to metal & rotors need replaced.I informed Service Manager at that dealership my rear brakes were replaced in February, 6 MOS AGO!!! at Vandergriff so,it hadn’t occurred to me that it was my brakes. I was livid & called Vandergriff & asked to speak with Justin Moore & come to find out he nor the Technician Matt Ellis no longer works there. I was transferred to new Service Director, Ricardo Sandaval & he asked me to bring my car in so he could look at it. He said maybe it’s the way I’m driving. I told him that I’ve only driven 3100miles in 6mos. And he said it’s been known for brakes to wear out at low mileage w/i that timeframe. I’ve never heard of this before and asked other dealerships.LIES!! NO WAY!! I contacted Honda Head Quarters on 9/22/23. They requested copies of invoices, video, pictures, recordings, and emails, which I sent so we can get Vandergriff take ownership of this issue & see about having repaired by other dealership. The person assigned to case said would contact me w/i 1-2 bus days but didn’t so, I called him back & he said the case was sent a couple of times already to the dealerships & to District Manager. I asked for their name & he said that’s confidential. Vandergriff nor the other Honda dealership were never contacted by HQ. So, I guess another lie. On October 9, I went to Vandergriff & spoke with Ricardo Sandaval. We went to the serv area together so Technician, Mario could inspect the brake pads. When Ricardo was backing up the car he said he heard the brake noise. I recorded & videotaped everything we went over in office & serv area but neither had an answer.Back in office, he asked what do I think they should do. Make it right, brakes & rotors need replaced at no charge, job wasn’t done. I don’t know if the brake pads were taken off another vehicle, if the replacement brakes are actually Honda Authentic, maybe I can check the serial #s. It’s going to now cost $800 (brakes, rotors, labor). But Vandergriff will not reimburse me nor will they pay for the other dealership to do the repairs. Ricardo called other dealership asked what did they find& how did they come to conclusion brakes/rotors need replacing. They informed of findings & THAT IT WASN’T SAFE TO DRIVE! Ricardo AGREED rear brakes/rotors needed to be replaced but still wanted to charge me. I want my car fixed correctly by dealership that cares &I trust.Vandergriff DOESN’T CARE. THEY DIDN'T SAY IT WASN'T SAFE! More

My experience with VanderGriff is with the Service Advisor Maui Leong. She is very friendly, personal, and compassionate about the warranty issue I had. To me, she is the face of Vandergriff and assu Advisor Maui Leong. She is very friendly, personal, and compassionate about the warranty issue I had. To me, she is the face of Vandergriff and assured me she would alert the appropriate people about my vehicle problem. She kept me updated as to the progress of the repair being made, which helped minimize my anxieties. - Steve More

My experience was wonderful. Hung Ho cares about his customers and honestly he is the most amazing customer service representative I have ever worked with. Vandergriff is bless Hung Ho cares about his customers and honestly he is the most amazing customer service representative I have ever worked with. Vandergriff is blessed to have him. More

Drove an hour for a scheduled appointment with LaKadence, who didn’t show for the appointment and was just told that the car I was coming to look at is no longer there. Wasted my time and gas. Stay away. The who didn’t show for the appointment and was just told that the car I was coming to look at is no longer there. Wasted my time and gas. Stay away. Their lack of customer service and disregard for people’s time already tells me they don’t want my money or me as a customer. Buyer beware.I’m More