Vandergriff Honda

I have a 2002 Honda and received a recall for the air bags. Being concerned I took my car to the dealer that I had bought the car from, Vandergriff Honda. I had not returned to this dealership in a coupl bags. Being concerned I took my car to the dealer that I had bought the car from, Vandergriff Honda. I had not returned to this dealership in a couple of years because of a bad experience with the service department.I explained this to Mike and with his attention to my needs and friendly experience this morning, my mind was changed to a good visit. I believe Mike explained in detail what my car needed and I was able to understand and not pushed or rushed to any decision. I can truly say that my attitude toward the dealership has changed to a good experience. More dealerships need service advisors like Mike. More

MR. Mike Symank provides me an excellent customer service. Wnen I came into his office and told him the problem my car had, he was very quickly help me to solve the problem.I am very appreicate for h service. Wnen I came into his office and told him the problem my car had, he was very quickly help me to solve the problem.I am very appreicate for him. More

Mike understands and provides excellent customer service. Makes you feel good walking out the door and driving away. We will continue to come back and ask for Mike. Makes you feel good walking out the door and driving away. We will continue to come back and ask for Mike. More

I made an appointment with Diana at Vandergriff Honda for the polymer paint coating and detail for my 2011 Odyssey Van. She was very courteous and helpful. This was the first time I have dealt with Diana, bu the polymer paint coating and detail for my 2011 Odyssey Van. She was very courteous and helpful. This was the first time I have dealt with Diana, but feel I can depend on her to help me with any questions or concerns I may have in the future. Diana is the type of Service Advisor that will keep customers coming back to Vandergriff Honda Service Department. Thank you Diana! More

Quality experience overall. Friendly, curteous, understanding and knowledgable of the problem I had with my 2010 Civic. All services done under factory warrantly - also included the free first oil understanding and knowledgable of the problem I had with my 2010 Civic. All services done under factory warrantly - also included the free first oil change. Nice job. More

I needed a few parts for my 1996 Honda Civic. When I got there Emily House helped me. She is a total delight!!! Very helpful, upbeat and friendly!! I had a great experience there because of her and will there Emily House helped me. She is a total delight!!! Very helpful, upbeat and friendly!! I had a great experience there because of her and will gladly do business there again! Thank you Emily for being not only fun to talk to but knowledgeable and helpful as well! Take care and hope to have you help me if ever I need it in the future!- YOU ROCK!! Sincerely, Pam Meyer of Benbrook, TX More

My experiences with Vandergriff have been very positive. I've been warmly welcomed each time and felt my issues were addressed completely. Mike especially has been very helpful and pleasant to work with. I've been warmly welcomed each time and felt my issues were addressed completely. Mike especially has been very helpful and pleasant to work with. Your facilities are very nice and accomodating while waiting on service and the free drink is much appreciated. Your shuttle service both times was very nice and appreciated. The only thing was the last time I needed the service, I was the closest to being dropped off but was the last to be dropped off. I didn't realize we were going to drop someone off in Dallas when I work right at 1-20 and Matlock. I think this is something that should be noted when planning for drop offs. On my part I should have asked to be dropped off first since I was going to work and the other rider was going home. All in all, great service, great dealership, great folks. More

It was an absolute pleasure doing business with It was an absolute pleasure doing business with Vandergriff Honda.  These people know stellar Customer Service.  I needed the visor on the driver si It was an absolute pleasure doing business with Vandergriff Honda.  These people know stellar Customer Service.  I needed the visor on the driver side of my Honda Civic fixed or replaced and the guys at the Service department took care of me.  I was greeted by Mr. Howard Russell, a Service Advisor, who made the whole process seamless and hassle-free.  He led me to the waiting room area, which was clean, modern and comfortable, complete with an array of flat-screen T.V.’s, WiFi and a cafe.  Customers have ways to entertain themselves while they wait and even get to enjoy a complimentary beverage from the cafe.  It was a hot day so this was very much appreciated.  After a few short minutes, Mr. Russell notified me that the visor was not in stock, but needed to be ordered.  He took my information and then told me that my car would be brought back – much to my surprise- after a complimentary wash.  Definitely another plus, which saved me having to take my car to the car wash later that day.   When the part did arrive after a couple of weeks, Mr. Russell promptly contacted me and offered various times I could bring my vehicle in that were conducive to my schedule.  He even changed the date after something came up at work.  What I especially liked was that he was fairly easy to reach and that he returned my calls within a couple of hours.   Vandergriff Honda employees in general take care of their customers.  What I found noteworthy is the consistency and the degree at which you are being taken care of.  My visor was installed this past Wednesday during my lunch break.  It was a flurry of activity in the Service area, but various employees made it a point to ask me if I needed assistance.  In addition, Mr. Russell made sure to tell me the status of vehicle as I waited.  When I wandered into the showroom area, employees from sales to finance stopped and greeted me and asked if I was being helped.  I was introduced to the General Manager, Mr. Charlie Evans and he even kindly if offered his assistance.   Promptness, professionalism, courtesy and respect all exemplify good customer service and I feel Vandergriff Honda Arlington does an excellent job at demonstrating this.  I definitely plan on bringing my business here again and recommend this dealership. More

I was happily greeted by Diana when I brought my car in for service! She listened as I tried to describe what the problem was and was very helpful with the diagnosis. My car was ready when promised and th for service! She listened as I tried to describe what the problem was and was very helpful with the diagnosis. My car was ready when promised and the price was right! Thank you Diana! More

Everything was great, veron took the time to explain all the things that were perfectly fine and he also went over the things to do. the things that were perfectly fine and he also went over the things to do. More