Vandergriff Honda

Awesome service from Chris Gonzalez! I had a rattle noise coming from the trunk of my van. I first took it to a dealer near me and they said they fixed it for good. But after a week or so I had a rattle noise coming from the trunk of my van. I first took it to a dealer near me and they said they fixed it for good. But after a week or so of driving the noise was back. So then I came to this dealer knowing the great service I would get after reading the reviews. Chris took in my van. He took a look at it with the technicians and notified me that he would need to order a part that would take a couple days so he offered me a free rental car. He would call me everyday to give a status update on my van. When it was done I went to pick it up and he explained the problems very carefully for my knowledge. It's been almost two months and no noise yet. Also he had my van go through the wash which was great. I don't know what else you can ask for. Really recommend this dealer even if it's not that close. More

I Would Not Consider Buying From Any Other Dealership! I purchased my 2014 Honda Acorrd back in February and could not be happier! Nigel McPeake went above and beyond to ensure that I was completely satis I purchased my 2014 Honda Acorrd back in February and could not be happier! Nigel McPeake went above and beyond to ensure that I was completely satisfied and happy with the outcome of our deal. And Brian Cardwell, who I was dealing with for the first time was a pro all the way and even asked me to return to the dealership as he had been able to get my monthly payments even lower than orginally agreed upon! No one has ever done that for me. That is one of the reasons that this was the 3rd Honda that I have purchased from Vandergriff. I had previously dealt with Sol, and he was just as great. Nigel was kind enough to call me several times to ensure everything was fine with my car, I work with 122 other drivers at my job and I have told them how great Vandergriff is and that is where they should go when looking for a new car. One other employee that I work with has purchased at least 2 Hondas from Vandergriff and he tells me he is also just as thrilled with his car! Rock on Vandergriff! You are the Best! More

We want to thank Aaron he helped us get our 2014 crz! He was awesome from the beginning he was very friendly and really knew his stuff! He made everything so easy and he really showed he cares! I would reco was awesome from the beginning he was very friendly and really knew his stuff! He made everything so easy and he really showed he cares! I would recommend all my family and friends to go see Aaron! Thanks again! More

David Ray was very professional & helpful when I bought my Honda Civic 2013. He listioned when I had a concern & forwarded me to the right person for assistance. He has since sold another car to a f bought my Honda Civic 2013. He listioned when I had a concern & forwarded me to the right person for assistance. He has since sold another car to a friend of mine, who was also very pleased with him. I will be sending other friends to work with David. Thanks alot, David!! More

Oran Adams was my sales representative that assisted me with a new Honda Accord Coupe purchase. He was willing to go the extra mile to advocate for my financing of this new vehicle. Oran Adams had great with a new Honda Accord Coupe purchase. He was willing to go the extra mile to advocate for my financing of this new vehicle. Oran Adams had great communication and follow up skills to keep me informed. Oran Adams was very professional yet made me feel comfortable with the purchase process. Tammy RN More

Veron Shorter (Service Advisor) gave me FAITH in this Arlington Service Center again! Last two times I came for service, I felt a hard sell to get repairs that were not necessary. I felt like the Arlington Service Center again! Last two times I came for service, I felt a hard sell to get repairs that were not necessary. I felt like the person helping me was like a used car person pressuring me to get things done for their profit. Even investigated other places to go to get my car serviced even though I have been going to the service center since it was on division street (1992). Decided to try the service center again... thank goodness I got Vernon. He has a down to earth customer service nature where he really listens to you and has a great attention to details along with follow through. When I first got to the service center, made sure Veron knew I had a coupon, he instantly made me feel comfortable by saying a woman used the same coupon earlier and saved a lot of money. That made me smile because I knew he understood how I valued coupon savings! Then when the mechanic discovered a transmission leak he offered to show me it which I declined because I was in the middle of working while I was waiting.... without me even saying anything he offer to get me a rental car so that I could go back to work while my car was being fixed. He doesn't even know how much stress he took from me!!! Every single step that day I felt he was on top of it...... When I left that day he told me to not hesitate to call if I had a questions or concerns. Then he followed up three days later!!! Never once did I feel he was trying to upsell me or get me to fix things that were not necessary instead he concentrated on making me have a stress free car repair service experience. What I did leave with that day, was feeling that I just experienced excellent customer service which would inspire me to come back. Hope Veron's management recognizes his temperament and quality of customer service he provides. If you want repeat customers please model your advisors after him!!! Stop the hard sell approach and instead focus on stress free car repair experience!!! Please give Veron a raise so that I know he will be there when my next service appointment is due. Veron is greatly appreciated! Keep doing what you are doing!!! It is the right way!!! More

This was one of the best car buying experiences I have ever had. My salesman Frank Cimrhanzel was really great and attentive to my needs and wants. The finance team worked with me, and the price of the ever had. My salesman Frank Cimrhanzel was really great and attentive to my needs and wants. The finance team worked with me, and the price of the vehicle, to get me the payment i could afford. Everyone was very friendly down to the receptionist that answered the phone. I will and have recommended this dealership to friends and family. I love my new Civic Coupe! The ride is great and the gas mileage is wonderful! It was fun driving it to New Orleans on a road trip! More

I had talked to Jeff numerous times on a Friday and had lined up a 2013 Honda Pilot Touring that I was to pick up on Saturday morning. I got a call Saturday morning from a competitor and I told them I was lined up a 2013 Honda Pilot Touring that I was to pick up on Saturday morning. I got a call Saturday morning from a competitor and I told them I was heading to Vandergriff to get my car. He informed me that he could see where every Honda was in the state and that there was no 2013 Pilot at Vandergriff. I called Jeff and asked him and he started talking about how he could give me a great price on a 2014 but I just needed to "come in", "come on in", "we'll get you set up", "we'll get you a great price", etc. etc. etc. I was upset but he quoted me a price that was only 1500 more than the 2013 was going to be. I asked for it in writing because I was skeptical. He said he would e-mail it to me shortly. 30 minutes later, I called back. He said he would e-mail. 5 minutes later a manager called me and he confirmed the price that Jeff had told me. I said thanks, but I needed it in writing and he said he would have Jeff send it to me. 30 minutes later, I called Jeff again and he said that "the manager is worried that you just want the quote so you can go somewhere else". That was the end of Vanergriff for me. 10 minutes later however, the GSM called me and I told him what happened and I told him the price that they quoted me and he responded with "there is no way I can get you in a 2014 for that price". I informed him of what happened and he said he couldn't get me in for that price. Tired and upset, my wife and I got in the car and drove the Huggins Honda which was the nearest place, and we bought a 2014 Honda Pilot Touring from some lady that wasn't full of crap. While there, the salesperson said "oh Vandergrief" when I told her the story and I was informed by numerous people that they were known for this type of behavior. More

Each time I've visit this Dealership everyone has been so friendly. KD White has been exceptional every time I've had an encounter with him. I would not only recommend this dealership, I would also been so friendly. KD White has been exceptional every time I've had an encounter with him. I would not only recommend this dealership, I would also recommend this Salesman. He is just the best! Does not pressure you at all and that is a good feeling to have when you're anticipating making a purchase. And Salah in financial made me feel so comfortable in signing the deal and explained any questions that I had. This is why I rated this dealership and my experience with KD and Salah as the best ever! More