Vandergriff Chevrolet

No. I was not treated well. On my arrival I was greeted by an unknown person that was not dressed well nor were they dressed in any type of company unifo I was not treated well. On my arrival I was greeted by an unknown person that was not dressed well nor were they dressed in any type of company uniform. I told them I was there to meet with Rod for his requested scheduled appointment (if you are going to have your sales people schedule appointments, you should have them meet the customers at the door at the scheduled time). This person, this greeter, asked me to step inside and then wanted to copy my driver license. When I refused, this person then DEMANDED to see my driver license. Then I asked if he needed my driver license just for me to LOOK at a vehicle and he replied yes. Then I left the building and went back to my vehicle and called and asked for Rod to come out to my vehicle and to bring a manager with him. When Rod arrived with a manager (name I do not recall) I explained what occurred and that I was not satisfied with your company procedure. I was there to inspect a vehicle for possible purchase. I had not requested to drive the vehicle. Then I was told by both Rob and the manager that it was required for me to surrender my driver license. Once again I tried to explain I wanted to INSPECT a vehicle and was not asking to drive one yet. At this point I wished them all a good day and left. If they had reported to you this interaction as they should have, I would not be explaining now and you, instead, would probably be calling me on the phone with an apology. Bottom line, you lost a $9,400 vehicle sale and will have to have that vehicle sit on your books for a while longer. And all for what? For hiring employees that cannot think on their feet and only operate "by company policy" in all circumstances? When I tried to respond to Lisa and Reggie from their sent emails, both failed with error message, probably due to Vandergriff's IT not having their email server set up correctly. Do not send follow up emails to customers that the customers cannot respond to. More

Bought a truck with 4500 miles on it at night in the rain. Dealership never mentioned any damage but we immediately noticed a dent in the bed when we got there. This really distracted us from noticing o rain. Dealership never mentioned any damage but we immediately noticed a dent in the bed when we got there. This really distracted us from noticing other damage. Went for a test drive, dealer rode up front, passenger side. Got back to dealership, noticed taillights not working, cracked, etc. Dealer lowered price to cover taillights. Dealer agreed to fix dent. Went in, signed papers. Dealership closed as we were leaving. Got in, got 1/4 mile down the road and wife noticed the windshield is cracked on the passenger side, Very noticeable. The next day we discover a huge deep scratch on the passenger side that they tried to cover up with non matching touch up paint! Immediately called dealership. They tried to play the "you broke the windshield" card until I was able to find it in the pictures they put online that I had saved. They wouldn't fix the scratch at all. They put an aftermarket, cheap windshield in. A couple days later I'm noticing a vibration at certain speeds on smooth roads. Come to find out one rim was bent, two tires were aftermarket and had busted belts. So a set of rims and tires later...... this dealership gets cars in and just throws them on the lot with the highest price they can on them. I realize it's a "for profit" business (which was what they told me when I started trying to get them to fix some of this stuff I was discovering that they didn't disclose) but a reputable dealership would have stood behind their sale and product. Their inspection department (you know those 189 point inspections companies advertise on their pre-owned vehicles) should have some a MUCH better job. I won't ever go here again. No customer service after the sale. More

Solid example of what dealerships should be. My salesperson Emily D'Adam is the best! My salesperson Emily D'Adam is the best! More

Lying Service Team. They’ll tell you anything to get your vehicle on their lot and then they’ll leave it sitting for more than a month while they don’t even bother to l They’ll tell you anything to get your vehicle on their lot and then they’ll leave it sitting for more than a month while they don’t even bother to look at. And then they’ll lie about parts. How do you even know if you haven’t even pulled into a bay? More

I was completely misled and taken advantage of by a finance manager at this dealership regarding the extended warranty for my vehicle. Despite my explicit request for a warranty that would run the full finance manager at this dealership regarding the extended warranty for my vehicle. Despite my explicit request for a warranty that would run the full length of my 6 years of ownership, I was sold a warranty that started from the date of purchase and ended a year after the manufacturer's warranty would end. Given that I purchased a brand new vehicle with a factory warranty, it makes no financial sense for me to have purchased an extended warranty, and I would never have agreed to it if I had been told the truth. I feel completely betrayed and taken advantage of by this dealership. When I attempted to address the issue, I was met with dismissiveness and hostility from the finance manager. He refused to let me speak with higher management and tried to brush off the situation as if it was too late to do anything about it. This dealership needs to understand that their actions are unacceptable and have consequences. Under Texas law, the statute of limitations for fraud is 7 years, and they are still legally responsible for the fraudulent behavior of one of their employees. The fact that the finance manager who committed the fraud is no longer employed at the dealership does not absolve them of their responsibility. I demand that this dealership take responsibility for their actions and rectify this situation immediately. If they refuse to do so, I will take the necessary steps to escalate the matter and seek justice, including contacting General Motors, the Better Business Bureau, and the State Attorney General's Office. More

Cecy was AMAZING to say the least. She comforted my nerves. She was informative, patient, and friendly. I was offered a water. When I listed out the features that I wanted in a vehicle She comforted my nerves. She was informative, patient, and friendly. I was offered a water. When I listed out the features that I wanted in a vehicle, she immediately pointed out the one that I spotted on the dealer website. Talk about good saleswomanship! I am truly humbled and amazed by my experience. I will refer future customers and this dealership has sold me for life. Also, a special shout out to Kagen for his patience, kindness, knowledge and the warranty! More

I made an inquiry on the vehicle I was interested in purchasing and Emily D'Adam promptly got in touch with me to discuss my needs. She was very knowledgeable, and certainly very helpful, as she answ purchasing and Emily D'Adam promptly got in touch with me to discuss my needs. She was very knowledgeable, and certainly very helpful, as she answered each and every question I had for her. In my experience, the entire process of buying a new car was as stress-free as I could have possibly hoped for. Thank you, Emily! More

great experience. Lesha, Shawn & Oscar were awesome. I was in and out within a coupe of hours. Lesha, Shawn & Oscar were awesome. I was in and out within a coupe of hours. More

When I inquired about the car for sale they said it was still available . They told me they didn’t hold vehicles . I told them I was making arrangements to get there the following day. They called me inqui still available . They told me they didn’t hold vehicles . I told them I was making arrangements to get there the following day. They called me inquiring about my trade . I then asked them if everything was good to leave and they said the vehicle was sold??? Why ask about my trade??? More