Vandergriff Chevrolet

Terry Shook kept our Business My wife took in a 2012 Camaro to have some diagnostics done to it. She spoke to Lane Tapp (service department). We told Lane we might be interested My wife took in a 2012 Camaro to have some diagnostics done to it. She spoke to Lane Tapp (service department). We told Lane we might be interested in a new vehicle. He put us in touch with Terry Shook and gave us a run down on possible accessories, and then handed us over to Terry. Terry did everything he could to meet our needs. Terry showed us what we wanted. He took a good part of the afternoon answering questions and grabbing different sets of keys. I think we walked the entire lot. Showed us a Tahoe(new), but after looking at it, the Tahoe did not meet my wife's needs. At the end of the day, we didnt buy...Terry made an appointment with us the next day. The next day, we went in to tell him we decided against a purchase. Terry did not waiver; he was genuine and sincere. Terry offered to walk around the lot to see if anything else met my wife's interest besides the Tahoe. Of course, the 2017 Texas Edition Silverado stood at the head of the pack. We walked the parking lot for hours looking for specific options. Terry ran back and forth grabbing key set after key set, and always returned with a smile. In the back of his mind he was aware we might walk away with nothing, but his favorable and optimistic attitude persisted. My wife found the hidden diamond....soooo we thought. We drove it, everything was perfect except the color. We started the hunt again and voila...we found it. 2 hours later, we purchased a graphite metallic, 2017, Z71, off road, 4x4, Texas Edition truck. Ethan worked all the accessories and had them installed within 24 hours. Thank you Terry Shook. You are one of a kind and I hope to see you again in the future. Thanks to: Terry Shook and team (below) Lane Tapp (pointed us to Terry, provided strong accessory tips and advice) Ronnie (Sales Manager, extremwly helpful and polite) Ethan (Accessories, knowledgeable, and provided quick turn around) Chris Beck (Financial Manager) More

Positive Experiences My wife's vehicle is a Saturn Sky. When Saturn discontinued in 2010, we chose Vandergriff as our dealer of choice. We have always been treated with re My wife's vehicle is a Saturn Sky. When Saturn discontinued in 2010, we chose Vandergriff as our dealer of choice. We have always been treated with respect by the professional service people, both mechanical center and collision centers. More

Great experience I bought in 2014 silverado had problem with traction control. Layen Tapp was the service person I talked he was very helpful. Gathered all the inform I bought in 2014 silverado had problem with traction control. Layen Tapp was the service person I talked he was very helpful. Gathered all the information he needed asked if I could leave it for three or four days . I couldn't, this was my only vehicle . He got me into a loaner vehicle.The whole process went very fast.He kept me informed of my vehicle and what needed to be done to solve my issue.It went great.Solved the problem, trucks running great. More

Great They both did a great job, my experience there was great. I come in looking for a camaro & they help me get it. They did a awesome job They both did a great job, my experience there was great. I come in looking for a camaro & they help me get it. They did a awesome job More

Excellent Customer Service I recently had my 2015 Chevy Tahoe serviced at Vandergriff Chevrolet. I didn't have an appointment for the service work or the recall; Layne, my servi I recently had my 2015 Chevy Tahoe serviced at Vandergriff Chevrolet. I didn't have an appointment for the service work or the recall; Layne, my service rep went and checked to make sure that it could all be done the same day. Further, I was told originally that it would take about 4 hrs, but it was only about 3. Layne, my service rep, was a very courteous and polite. He has made me want to bring my corvette back to be serviced because of his EXCELLENT customer service! The only thing that didn't happen was the car wash, but I'm not sure if that's included with service. More

Great I wasn't even wanting to buy that day just wanted to look. Plus had a 5 yr old with us. They made sure we got in the area of price we wanted and great I wasn't even wanting to buy that day just wanted to look. Plus had a 5 yr old with us. They made sure we got in the area of price we wanted and great service. Freeman was great with us and very helpful More

Excellent DEalership I recently had my 2015 Impala serviced at Vandergriff Chevrolet. I had an appointment for the service work. My car was started right on time. Furth I recently had my 2015 Impala serviced at Vandergriff Chevrolet. I had an appointment for the service work. My car was started right on time. Further, I was told originally that it would take about 2 hours, but it was only one hour. Damien, who was my service representative, was a very sweet, polite gentleman and a pleasure to do business with! More

RE-CALL ON SILVERADO and picked me upto receive Got my notice. Took it in. Paul Jennings went beyond expectations. Would recommend his customer service to any one. He's very knowledgeable and person Got my notice. Took it in. Paul Jennings went beyond expectations. Would recommend his customer service to any one. He's very knowledgeable and personable.I forget his name, but the shuttle service gentleman delivered me to my doorstep and picked me up to retrieve my truck in a timely manner. Great experience! More

Diagnosis of a Check Engine Light on My 2015 Chevy Traverse Proper diagnosis and replacement of a defective oxygen sensor, on my 2015 Chevy Traverse, was performed in a professional and expeditious manner. Ric Proper diagnosis and replacement of a defective oxygen sensor, on my 2015 Chevy Traverse, was performed in a professional and expeditious manner. Richard Tross kept me informed as to the progress of the troubleshooting effort and the ordering of the replacement part. More