Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Vandergriff Chevrolet
Arlington, TX
757 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 757 reviews
September 04, 2018
Great Customer Service Paul Jennings! Awesome, pleasant, easy to work with, no pressure, friendly guy. Paul definitely goes out of his way to make sure his customers are u Paul Jennings! Awesome, pleasant, easy to work with, no pressure, friendly guy. Paul definitely goes out of his way to make sure his customers are up to date on what's happening with your vehicle. I will always ask for Paul when bringing in my Chevy. Thanks Paul. You ROCK! More
by pspeece
Employees Worked With
Paul Jennings
August 23, 2018
Respect I am an elderly widow. When I go in to have my car taken care of am amazed at the time and respect they show me. They listen to what I have to say and I am an elderly widow. When I go in to have my car taken care of am amazed at the time and respect they show me. They listen to what I have to say and then deal with any problems. More
by Betty.hutchinson7
Employees Worked With
I don’t remember the name but I do remember the smiling faces!, Jos Rhoden
August 05, 2018
Great experience! We had a great buying experience from pricing to customer service! Definitely recommend Terry Shook as your salesman. We got exactly what we wanted a We had a great buying experience from pricing to customer service! Definitely recommend Terry Shook as your salesman. We got exactly what we wanted at the price we wanted! More
by Shelmanicole
Employees Worked With
Terry Shool
July 28, 2018
Excellent service! I had purchased my 2018 Chevy Trax exactly a week before my visit, and unfortunately my right rear tire was losing air. From the very beginning, Kevin I had purchased my 2018 Chevy Trax exactly a week before my visit, and unfortunately my right rear tire was losing air. From the very beginning, Kevin was very conscientious and personable. They looked at it, and the tire had picked up a screw. He explained they would have to order a tire, and hopefully it would be in on Monday. In no time at all, they had put my spare on the Trax. On Monday he let me know it arrived late that afternoon. I went Tuesday morning and it was taken care of immediately, and I was back in the road. Kevin was very patient with my questions, and he was very courteous and efficient! More
by Chevy#1
Employees Worked With
Kevin in the service department
July 07, 2018
Amazing. Very smooth and stress free process I was so impressed with the professionalism of all the employees here, especially Jeff. He made the process of getting a new truck easy and stress fre I was so impressed with the professionalism of all the employees here, especially Jeff. He made the process of getting a new truck easy and stress free. He definitely puts his customers before anything else which I was grateful for. I would highly recommend Vandergriff Chevrolet to anyone. More
by lal008
Employees Worked With
Jeffery Burnett
July 05, 2018
Lies, Lies, and Rudeness We didn't enjoy our visit to this lot on 7/3/2018. It started while we were getting a bite to eat. I sent an Email to Dylan (Internet Department) th We didn't enjoy our visit to this lot on 7/3/2018. It started while we were getting a bite to eat. I sent an Email to Dylan (Internet Department) that we were headed his way in a few minutes, but I got no response, Dylan had sent me a quote for a Chevy Trax LT earlier in the week. We were met at the lot, by a guy (we can't remember his name), who gave us a run down about the dealership. One thing he said that sticks in my head was "We have the lowest prices in town", (first lie) and stuck to his guns even after I showed him a Quote for a Trax LT, from Dylan and one from another Chevy dealer (in Arlington) which was over $2,500 less. Basically the other dealer added more rebates and discounts. Then he passed us off to Ashley, who was a very nice person but she was new and didn't know much and couldn't answer our questions. We originally contacted the dealership thru my work Employee Perks program. I put in my info and selected a Trax model, not understanding the limitations of the models, and nothing gave me the impression we would need to purchase the Trax Premier to get the features we wanted, which we found out once we got to the dealership. We didn't contact the dealership directly originally, the program sent them my information. We discussed what we wanted to look at and we were shown a Trax LT. We went ahead and did the test drive but when we insisted on seeing a Trax Premier, we were then told they have none on the lot, in fact Pedro (Floor Sales Manager) said there wasn't one for over 100 miles, (second lie) which was not true, after leaving the dealership, I found about 7 within 5 miles. We were also shown the Chevy Equinox, which we also asked about because we were worried the Trax would be too small. The Equinox was ok, however we did not think it compared at all to the Toyota Rav4, except for the price. We were pressured to purchase the Equinox even though we didn't love the car, and even when we really wanted to test drive a Trax Premier. They even told us, "the Trax will be about the same price anyway", that was before they told us they had none. I can't understand if you want to make a sale, why someone didn't do something about getting the car we wanted to the lot. I guess it's been some time since I've bought a new car. Prior to visiting the Chevy lot, we test drove a Toyota Rav4, a Honda CR-V, and the Nissan Rogue. We ended up at Vandergriff Chevy dealership because we wanted to give Chevy a shot at our business. So in a short, we felt lied to, pressured, and Pedro was actually dishonest and rude, we never got to see Dylan, and they treated my Employee Perks Program (Thru True Car) like it was a joke. We do not like car shopping because the treatment we got at this dealership used to be the norm, or is it still? More
by GrafxG
Employees Worked With
Ashley and Pedro Diaz(the Closer)
July 02, 2018
Kindsness matters Damien is the man!! He’s helped me with my first service visit and I don’t need anyone else. His kindness is exceptional and made me feel right at hom Damien is the man!! He’s helped me with my first service visit and I don’t need anyone else. His kindness is exceptional and made me feel right at home. Vandgergriff will always be my dealership More
by NDay
Employees Worked With
Damien
June 20, 2018
Great experience Jose Maldonado is the best. My car needed stripes added as they were not on the car from factory. The manager made sure I was taken care of and made g Jose Maldonado is the best. My car needed stripes added as they were not on the car from factory. The manager made sure I was taken care of and made gave me the service car while mine was being worked on. Jose, worked with service to get them added and delivered the car to me at work ON HIS DAY OFF! Now that was dedication. LOVE, LOVE, LOVE the car and everything Vandergriff did to make sure I was a happy customer! More
by qwe99asd
Employees Worked With
Jose Maldonado
June 17, 2018
Customer friendly Michael Joyner was very professional and very courteous. Since my repairs was going to require several days I was offered a loaner vehicle which was m Michael Joyner was very professional and very courteous. Since my repairs was going to require several days I was offered a loaner vehicle which was much appreciated. More
by Malibu2008
Employees Worked With
Michael Joyner
June 08, 2018
All about you!!! I would recommend this place to anyone!!! They did the best they could for me and scored me an awesome deal and payments!!! I will be back to buy anot I would recommend this place to anyone!!! They did the best they could for me and scored me an awesome deal and payments!!! I will be back to buy another vehicle for them!!! More
by Trampone
Employees Worked With
Ryan Barsanti
