
Vandergriff Chevrolet
Arlington, TX
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Really wish there was an option for 0 stars! Absolutely the worst sales experience I have ever had. Ranging from Morgan who said she was a sales manager lying in regards to telling me that the salesman was the worst sales experience I have ever had. Ranging from Morgan who said she was a sales manager lying in regards to telling me that the salesman was on his was to my property at 11:20 am for a test drive scheduled at 12:00 pm And by 1:00 pm no one ever showed up for the test drive. To her repeatedly raising her voice and talking over me and my wife. After telling her we would not be doing business with them she called back to yell and call my wife a xxxxx and tell us that our family will never be welcome in her dealership. To Shane Cox running my credit with out authorization and trying to have me agree to a purchase term before ever even getting a test drive which had been approved and scheduled 2 days prior. When asking Shane Cox to allow me to speak with his manager he transferred me back to Morgan who works under him. My experience with this location shows that their ownership and management truly does not care about their customers and will do anything they can to screw their customers over. Other individuals whom I dealt with was a sales person named Tyler who was suppose to be bringing the SUV for a test drive and then Curtis Shultz who originally set up the Teat drive. More
Mo was great to work with. He was experienced and did not try and pressure us into a quick decision. He knew we were going to go to another dealership to look at different vehicle. He just said to let not try and pressure us into a quick decision. He knew we were going to go to another dealership to look at different vehicle. He just said to let him know our decision. We ended up buying from Mo partly because of the way he treated us. More
After two days of conversing with Nathan nothing has been accomplished. I was interested in a 2021 Tahoe, and have 2 vehicles for trade. I sent the requested vin numbers for the trades. I asked the value for accomplished. I was interested in a 2021 Tahoe, and have 2 vehicles for trade. I sent the requested vin numbers for the trades. I asked the value for the trades and was asked to send the vins and pictures again. Nathan should have given me a price and the deal would have been done. Y’all missed a sale. More
This is the most unethical dealership I’ve ever dealt with. They falsely advertise prices online and then try to add “dealer fees”. Then when you call them out on it, the suddenly drop the fees. Then the with. They falsely advertise prices online and then try to add “dealer fees”. Then when you call them out on it, the suddenly drop the fees. Then they also lie to you. They’re rude. Zero professionalism. They were “holding a car” for me and suddenly they came up with a reason not to sell it to me. It’s either because they discriminate against LGBTQ people or they found someone to pay more. Either way, they have no integrity. DO NOT BUY FROM THEM!! More
went into the store today asked about supplier pricing on a equinox, numbers came back 33 thousand and change. I mentioned another dealership having a better deal, and left. while searching online I found a equinox, numbers came back 33 thousand and change. I mentioned another dealership having a better deal, and left. while searching online I found vehicles at Vandergriff Chevrolet (approximately 15 vehicles) of the same vehicle, or similar to the one I inquired about in person. I went online and requested information about the vehicle listed around 19890-20500. was transferred to "Melvin Smith" who responded we already went over the numbers. I asked why the online numbers were 3-4 thousand cheaper, no response. I asked if business was intentionally putting fake numbers online, no response. I then stated horrible business practice, do not contact me. a minute later I received a message stating "we didnt sir you contacted me. You told me you were going to Classic." beyond unprofessional attitude. I still do not know if business is intentionally posting prices online that the will not honor. More
THESE GUYS ARE TOTAL CROOKS! Do not buy a car here. Listed price $11,900, after they add in “dealer fees” which they couldn’t even explain, the out the door price was $15,090. $3000 in DEALER FEES!, Listed price $11,900, after they add in “dealer fees” which they couldn’t even explain, the out the door price was $15,090. $3000 in DEALER FEES!, More
I recently called to setup an appointment to bring my car to receive a diagnostic, as something was wrong with my AC. When I called I was told not to make an appointment, just bring it. My husband dropped my to receive a diagnostic, as something was wrong with my AC. When I called I was told not to make an appointment, just bring it. My husband dropped my car off on Friday and was told that no one will be able to look at it until the following Friday. I asked my husband if there was anything that they could do, because we would be out of a car for a week before they would even begin to fix it. We called our warranty company and were told that they couldn’t do anything for us because they had to have the diagnostic run first. I called back on Saturday to see if there was anything that could be done or if a loaner could be provided, because I have kids and work and I just can’t be without my car for that long. I was told that the only way I could get a loaner car is if my car doesn’t work and that is the store policy. I was also told that I could just take it somewhere else, which I did. I had to pick up my car and take it to another dealership. The other dealership was able to get my diagnostic run on Monday and my car is ready for pick up today, Tuesday. When I picked up my car from Vandegriff, Paul Jennings had the unmitigated gall to ask my husband and I to leave a 5 star review, although no work was done on our car and we had to take it to another dealership. I wish I would have purchased my vehicle from another dealership and I am sorely disappointed in the treatment, or lack thereof, that I received. More
I had my car serviced today for a tire rotation and oil change, although the technician was very friendly and nice I felt rather perplexed and sad seeing so many people not wearing mask and not practicing change, although the technician was very friendly and nice I felt rather perplexed and sad seeing so many people not wearing mask and not practicing social distancing. None of the technicians had on mask or gloves and were all walking around like it was a normal day. I asked if my car would be disinfected once they where done and I was offered a disinfectant service for $60. This made me uncomfortable because they would be driving my car with no protective gear on. I had rubbing alcohol in a spray bottle that I brought from home. Once I received my car back I sprayed it down as much as I could and took wipes to wipe down my steering wheel. However I was very disappointed in the lack of precautionary measures that were taken and most likely will not return unless they improve on their caution of the Covid 19. More

Couldn't be happier with my experience on both visits. Couldn't be happier with my experience on both visits. Mr. Burnett was great and very informative, answering all questions and finding the truck for Couldn't be happier with my experience on both visits. Mr. Burnett was great and very informative, answering all questions and finding the truck for me. More